Superfast I don't think!!

Speed is slower than my old dial up and customer service may as well be non existant. Avoid at all costs.

  Awful

I've had Tiscali they were my first ISP, I wish I'd reseached better instead of going for the cheapest. I was on the 2mb package and they never throttled bandwith in peak hours or if they did you didn't really notice it, until around 3 months ago that is they installed traffic shaping (throttleing) software on their servers. Now the speed is like dial up or less from around 4pm until 2 or 3am and is rubbish all day Saturday. Also you will soon rack up a big phone bill ringing their cust/tech support on the 0871 number as you usually are waiting some 25 to 45 mins to speak to someone, and then you don't get a solution or a proper answer and contact by email is a joke as well!

  Hopeless

It is hopeless, I've had nothing but trouble with Tiscali, on average after 5.00pm until early morning i have speeds just above dial up and I'm not joking. Sometimes it can take up to 2 hours downloading a simple file and as for watching tv online or video forget it. It really gets so annoying. I sometimes cannot get online at all, I don't know how many times and it can stay off for hours. I have rung up tech support many times which has cost me a fortune in telephone bills but you can't seem to get through to there mind set at all. I have been accused of swearing and all sorts at them and I don't even swear at anytime, they just don't listen. Thanks for the chance at aring my grievence because they are not listening and I would tell everyone considering Tiscali to steer well clear!