Virgin Mobile Broadband Expert Reviews
Customer Reviews
The Virgin Mobile broadband user ratings are an average of the customer reviews submitted below.
Please feel free to add your own Virgin Mobile broadband review.
All reviews are the opinion of our users and not of Broadband Expert.
Average Ratings(4 Reviews)
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Reviews on Virgin Mobile Broadband
Using Virgin mobile broadband reviews before you sign up to a Virgin contract is important if you want to ensure that you get the right service, as these Virgin mobile broadband reviews will provide vital opinions and information to help you make your decision. When you read up on reviews on Virgin mobile broadband you can better determine whether this is the right service for your needs. You will see from the mobile broadband reviews Virgin offer packages to suit all needs and having access to these reviews of Virgin mobile broadband will enable you to see which package might be best for you.
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With so many different packages and providers to choose from finding the right mobile broadband deal can be difficult, but if you are thinking of signing to Virgin then these Virgin mobile broadband reviews can prove invaluable. You can minimise the risk of wasting your money on an unsuitable package thanks to these Virgin mobile broadband reviews, and in addition to this the Virgin mobile broadband reviews will allow you to see what others think of the benefits, packages, and services from Virgin. The best thing about these Virgin mobile broadband reviews is that they are honest, which means that you get to learn about both the good and bad points. You can then weigh up the pros and cons of the packages and service based on the opinions of those that have already used the service, and you can then decide whether this is the right service or package for your needs and circumstances.
Virgin Mobile Broadband Expert Review
Strengths
- Decent coverage and reliability
Weaknesses
- Lack of choice of plans
- Customer support not as strong as others
| Speed: | |
| Customer Support: | |
| Reliability: | |
| Value for Money: | |
| Overall: | |
Speeds
Virgin use T-Mobile’s network and speeds are middle of the road for both upload and download speed. We’ve received mixed feedback on speeds and with a smaller customer base than their rivals to some extent the jury is still out on Virgin mobile broadband.
Reliability and Coverage
Using T-Mobiles network Virgin coverage is decent though interestingly our own testing has seen Virgin perform very slightly worse than T-Mobile. Overall though Virgin are strong in this category.
Customer service
An otherwise decent service is let down by Virgin’s below par customer service. Virgin also scores below average in our customer satisfaction ratings.
Choice of plans and value
Compared to other providers the choice of plans is quite limited. Value for money is decent and on a par with most the other providers whilst not quite being the cheapest.
Overall verdict
Using the T-Mobile network Virgin perform similarly on speed and coverage. There’s less choice and they are not the cheapest whilst their non UK based technical support has been a cause of frustration for many customers.
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I have been with Virgin for 5 years for TV, Phone and broadband (cable).
Broadband is fast and stable, I have tested it and get my 10MB. Very rarely I need to reset my modem and my router, but that’s only every 6 months or so and takes 2 mins. They are very helpful on the phone and because its cable, I don’t have to rely on the speed of the BT line! I thoroughly recommend them.
I have been with Virgin for 18 months now (moved from TalkTalk –the worst provider).
I was paying £19.50 initially and now the cost has creped to £37 monthly!
Fibre optic broadband is good. But I am not happy with the charges (increasing constantly without informing me). Looking into moving from Virgin soon.
Since setting up my virgin mobile broadband the speed and connection is terrible. Giving customer support a call they were very helpful, but unfortunately were not able to give me a solution. Some areas I have no problem with connection, but the majority of the time it is awful.
Have recently purchased virgin mobile broadband and have found it great for working on the go in Liverpool. The speeds tend to vary abit, sometimes even to dial up speeds, but often get around 2mb.