Speeds
Virgin use T-Mobile’s network and speeds are middle of the road for both upload and download speed. We’ve received mixed feedback on speeds and with a smaller customer base than their rivals to some extent the jury is still out on Virgin mobile broadband.
Reliability and Coverage
Using T-Mobiles network Virgin coverage is decent though interestingly our own testing has seen Virgin perform very slightly worse than T-Mobile. Overall though Virgin are strong in this category.
Customer service
An otherwise decent service is let down by Virgin’s below par customer service. Virgin also scores below average in our customer satisfaction ratings.
Choice of plans and value
Compared to other providers the choice of plans is quite limited. Value for money is decent and on a par with most the other providers whilst not quite being the cheapest.
Overall verdict
Using the T-Mobile network Virgin perform similarly on speed and coverage. There’s less choice and they are not the cheapest whilst their non UK based technical support has been a cause of frustration for many customers.
