T-Mobile perform the best on upload speeds of all providers but averages the slowest download speeds. For most types of internet usage such as browsing websites and emailing the typical speeds of a T-Mobile connection will be fine but may prove too slow for activities such as watching video clips or downloading films. T-Mobile are set to start sharing mobile networks with Orange which should see them move towards the top of the speed league alongside Orange.
Reliability and coverage
T-Mobile score above average for reliability and coverage and we hear fewer complaints in these areas than with some of the other providers. The move to share networks with Orange should give them excellent coverage and reliability in the very near future.
T-Mobile have made a real effort be customer focused and this is one of the main selling points of this network who are ahead of the game in this respect. The first network not to penalise their customers for exceeding download limits and with good customer service and technical support T-Mobile lead the way in this category.
Choice of plans and Value
T-Mobile has a great range of mobile broadband plans even offering one with a pink dongle! However having offered arguably the best range of ‘free laptop’ deals these have now been completely withdrawn losing T-Mobile points in this category. Otherwise the T-Mobile broadband deals are competitively priced particularly if you occasionally stay over your download allowance.
Clear winners on customer service T-Mobile are the most customer focused network and were the first to introduce a fair usage policy that didn’t penalise customers for exceeding their download limits. Whilst speeds are currently a little disappointing we expect that by combining their network with Orange’s, following the merger of the two companies, speeds should improve significantly to be as good or better than the competition. This should also improve coverage and reliability from mid table to excellent. If you want a network that really puts the customer first then T-Mobile should top your list.