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Virgin Broadband Reviews
Broadband Stakeholder Group Member
Internet Services Providers Association Member
© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
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Broadband Stakeholder Group Member Internet Services Providers Association Member© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
Reviewed by Anonymous on Tuesday, March 2nd, 2010
Where do you start?
They just don’t care any more, about their ‘national’ (non cable) customers anyway.
Were completely disinterested in my download speed at average demand times falling to >0.45mbs, and refused to investigate or do anything at all except pass me to cancellations department! Goodbye and good riddance: they used to be an excellent ISP. (my daughter’s on the same Virgin BT exchange equipment, and has the same problem. We’re moving to Plusnet.
Reviewed by Anonymous on Tuesday, March 2nd, 2010
They failed at the first hurdle! They agreed to alter the installation date and then sent the engineer on the date I had changed from. Said I would have to wait another 3 weeks for an installation. I just canceled the deal there and then.
Reviewed by Mike Smith on Saturday, December 26th, 2009
Rubbish. I’ve know faster dial up connections. Line drops all the time, even when the connection says it’s connected you have to ‘disconnect’ & then ‘connect’ to make anything happen. Absolutely not worth it. If there is nothing better than this go without.
Customer support is useless as well..
Reviewed by Anonymous on Monday, December 7th, 2009
I have just wasted a half days annual leave by coming home early to wait for a Virgin engineer. He has just not bothered to rock up and virgin will do nothing to help. I’ll have to waste another half days annual leave and just hope the engineer bothers to come this time. Useless, unskilled customer service.
I wait on average for 20 minutes on hold to get through to customer services.
Speeds are terrible and erratic. If I’m lucky, I might get half of what I pay for.
Reviewed by Anonymous on Saturday, December 5th, 2009
Have been with Virgin media for 3 years.The broadband is good, but the customer service is terrible. Recently tried to upgrade my package from 10 meg to 50meg. They say they record the calls which if they did they would sack their sales assistant. Very rude and the website prices are only for new customers. After being told to pay an upgrade fee of £55 I decided not to bother.
Reviewed by dan on Friday, November 20th, 2009
ok - 4 days since my last review.. Virgin came, saw the cable sticking out of the tarmac they had ruined and said ‘we aren’t professional tarmac’ers so you shouldn’t expect a professional job. He confirmed this by promising to come back on Wednesday or Thursday.. Today is Friday and there have been no signs of them, or phonecalls. Customer services have been promising to return my phonecalls all day.
Reviewed by Anonymous on Monday, November 16th, 2009
Useless, agree with Adam. Virgin FAIL.
When I signed up, they said that all customer service operators where based in Britian. 1st time I called, I spoke to someone in Pakistan. Sssit, done well.
Reviewed by Adam on Monday, November 16th, 2009
My last review was all 1 stars but because of the stupid 3+7 thing I had to go back and reset it.
Reviewed by Adam on Monday, November 16th, 2009
I went with virgin because AOL said that it would take up to 30days to update my line when I moved but I wish I stayed with AOL as I am always getting no server messages, online gaming was a joke, kept getting disconnected and also from ventrilo. The price seems to be a lot more than they origonaly stated £16 a month but keep getting £30-£40 taken out of my bank each month, then they say “it was in the contract sir” so get a bill 1 month later but 14day cool off period.. hmm!? ok.. Can’t even load pictures on facebook and look at other websites. If I could I would give -5 stars. Going back to AOL when the contract is up for sure.
Reviewed by Anonymous on Saturday, November 14th, 2009
Re my previous review - I clicked “submit”
before doing the star ratings. These are
the scores I meant to give…
Reviewed by Anonymous on Saturday, November 14th, 2009
The poor reviews here don’t completely
fit with my experience. I’ve been with
VM (cable) for years, can’t remember how
many. Download speeds consistently OK
(15meg on 20 meg connection over ancient
wifi router, 19 meg with ethernet
cable). Let down by pathetic upload
speeds, although in my case that is not
such a big problem. Reliability was a
bit of an issue in the early days but
for the last 2 or 3 years has been
almost faultless. Technical support was
responsive and effective (I haven’t had
to use it for a while) but customer
service is very patchy. Sometimes if
lucky you’ll get someone with the
capacity to understand and communicate
but generally you don’t.