Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews
  0 Positive Reviews 6 Negative Reviews
2.3/10
The Tiscali Broadband results are an average of the reviews submitted below. Feel free to add your Tiscali Broadband review. All reviews are the opinion of the reviewer and not of Broadband-Expert.co.uk
|
|
||||||||||||||||||
Tiscali Broadband Reviews
Broadband Stakeholder Group Member
Internet Services Providers Association Member© Copyright Richweb Media Ltd, 2006-2008. All rights reserved.
Hopeless
Reviewed by Mr Panesar on February 20th (from Birmingham)
It is hopeless, I’ve had nothing but trouble with Tiscali, on average after 5.00pm until early morning i have speeds just above dial up and I’m not joking. Sometimes it can take up to 2 hours downloading a simple file and as for watching tv online or video forget it. It really gets so annoying. I sometimes cannot get online at all, I don’t know how many times and it can stay off for hours. I have rung up tech support many times which has cost me a fortune in telephone bills but you can’t seem to get through to there mind set at all. I have been accused of swearing and all sorts at them and I don’t even swear at anytime, they just don’t listen. Thanks for the chance at aring my grievence because they are not listening and I would tell everyone considering Tiscali to steer well clear!
Awful
Reviewed by Elliot Gainsborough on February 22nd (from Crewe)
I’ve had Tiscali they were my first ISP, I wish I’d reseached better instead of going for the cheapest. I was on the 2mb package and they never throttled bandwith in peak hours or if they did you didn’t really notice it, until around 3 months ago that is they installed traffic shaping (throttleing) software on their servers. Now the speed is like dial up or less from around 4pm until 2 or 3am and is rubbish all day Saturday. Also you will soon rack up a big phone bill ringing their cust/tech support on the 0871 number as you usually are waiting some 25 to 45 mins to speak to someone, and then you don’t get a solution or a proper answer and contact by email is a joke as well!
Superfast I don't think!!
Reviewed by Colin Johnson on March 9th (from Bradford)
Speed is slower than my old dial up and customer service may as well be non existant. Avoid at all costs.
Avoid like the plague
Reviewed by Anonymous on June 21st (from Somerset)
I tried to migrate to them in Janauary 2008 - phone and broadband. I appear to have switched broadband … I say appear as they deny it. I keep trying to pay them and chasing for the free modem and the phone connection.
I have invoked their formal complainst procedure. They’ve ignored their own promises. After a couple of months I did have some response. However the replies quite literally did not mean anything, did not relate to my queries and assured me all was resolved.
I cannot belive how bad they are at dealing with quite simple queries
It’s enough to make you weep.
Homechoice
Reviewed by Anonymous on July 13th (from London)
I was an early adopter of Homechoice (I got telly and internet up my DSL line) and was happy with them - the only occasion that I needed service was when the box died (a common fault with early boxes as they got extremely hot) and they got a replacement to me quite quickly and the man-in-the-van was very helpful.
Then they were bought by Tiscali….
I’ve just had an identical problem and it’s taken ten days to get it sorted out. You phone Customer Support in Glasgow on that expensive 0871 number to be told that Homechoice boxes are no longer available and you need to be “migrated to the new platform” which takes a couple of weeks! Surely there must be boxes available from customers that have already been migrated - “no, none”, you are told. In other words, you’re talking to some droid who is reading all this off a screen.
To solve my problem I phoned Tiscali High Level Complaints in Stevenage (01438 76 5494) who saved the day and had one posted to me which arrived the next day.
So Tiscali Customer Support - 0, Tiscali High Level Complaints - 100%
I recommend them to anyone suffering Tiscali problems.
Oh, and I then bumped into a Tiscali-man-in-a-van in my street - “do you have any Homechoice boxes in your van?” - oh, yes he did….
Tiscali High Level Complaints - 01438 76 5494
Reviewed by Anonymous on July 13th (from London)
Oh, and get the name of the person at High Level Complaints that you’re talking to, then you can email them too - they will reply, which is more than other Tiscali departments do (other than a form acknowledgement, if you’re lucky).
The persons email address will be firstname.lastname@uk.tiscali.com
I can’t praise Tiscali High Level Complaints in Stevenage enough - and it’s a cheaper ‘phone number - 01438 76 5494
Tiscali “Customer Support” were driving me mad but Stevenage sorted things immediately.