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TalkTalk Broadband Reviews
Broadband Stakeholder Group Member
Internet Services Providers Association Member
© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
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Broadband Stakeholder Group Member Internet Services Providers Association Member© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
Reviewed by joe on Sunday, March 7th, 2010
good & reliable most people that get problems will find its on their pc & dont know how 2 fix it themselves
better than bt by miles
Reviewed by Eloi on Saturday, February 27th, 2010
Terrible ISP, I’m an old Tiscali customer and since Tiscali got bought out by TalkTalk my service has gone for the worse, price has increased by £3, got a monthly download limit and because I originally signed up with Tiscali I’m unable to get services that original TalkTalk members can, such as ADSL 2+, my line is limited to 8mb whereas they can get up to 24mb speeds, can’t use the Broadband Boosts, the TalkTalk Members forum etc. All this even though they say they’ve aligned Tiscali into the TalkTalk Group, this isn’t a group, the only thing they’ve aligned is the price increase, there are no benefits for us old Tiscali members.
Reviewed by Matt on Monday, February 15th, 2010
If you actually want to get broadband don’t go with TalkTalk.
I ordered broadband and phoneline with talktalk in november. Since then we have had missed appointments, almost no communication of any sort and 4 different go live dates all of which failed and passed by without any notification let alone an apology. I spent hours and hours on the phone trying to get it sorted and received broken promise after broken promise.
However they did communicate enough to send a bill to me even though there was no service still in february! That was it for me I phoned them up again and just cancelled it then and there.
Went with another company (more expensive but we are already having much better service)
You get what you pay for! Stay Away!!
Reviewed by Anonymous on Monday, February 15th, 2010
Terrible problems with broadband over several months. Customer service is dreadful - promises of return calls not made, no response to four letters of complaint. They may be cheap, but you pay for what you get. I am now looking for a new provider
Reviewed by Anonymous on Friday, February 12th, 2010
TalkTalk tossers (previously Tiscali) I only put one star because I can’t seem to choose 0 stars; these cowboys are rip off merchants - I moved house so they sent letters to my old flat (which I obviously didn’t receive) informing them I owed them one months service despite the BT line being disconnected when I moved out then sold the debt on to a debt recovery agency who more than doubled the amount owed with ‘fees’. Complete rip off merchants, I’m really annoyed with them so thought I’d share my experiences with everyone out there - if you’re choosing a broadband provider please choose someone else, there are much better deals out there at a higher speed connection.
Reviewed by Anonymous on Sunday, February 7th, 2010
Good speed, Very reliable. If you have any problems whatsoever though you will be crying. Last weekend I upgraded to their Pro Plan but a week later it hadn’t been upgraded even though I am now paying for it. I’ve spent 3 days being transferred backwards and forwards with nobody knowing what they are doing. 2 of the prople had never heard of Windows 7! In total I have spent 6 hours on hold with an average of an hour on hold before you get to talk to someone. They may provide a cheap fast service but they don’t care about their cutomers at all
Reviewed by kate wells on Tuesday, January 19th, 2010
Ive had talktalk for almost a year and despite one small problem that was sorted promptly and have recommend them to friends and famliy
Reviewed by Giuseppe on Friday, January 8th, 2010
I joined TalkTalk in November 2009 as
their telephone/broadband package
seemed to be cheaper and set up a
direct debit.
Yesterday (7/1/10) I found my broadband
and telephone had been disconnected:
when I phoned TalkTalk they said they
disconnected me because my first due
direct debit payment had failed “though
now it was OK and I did not need to
give them again my bank details”. I am
sure I gave them my correct bank
details and I can prove I have always
had a more than adequate balance. I
paid by card over the phone anyway as
requested but it took 24 hours to be
reconnected: this completely ruined my
day of work from home. I think it is
not acceptable to disconnect a utility
customer without first contacting him
by post or e-mail or phone-call. I have
not been given any explanation yet.
Reviewed by Anonymous on Monday, January 4th, 2010
These are the rating I meant to enter.
Don’t do it!!!
Reviewed by Anonymous on Monday, January 4th, 2010
You’ll be fine with talktalk until
something goes wrong and then you are in
for a world of frustration and anger.
Their customer service is shocking! We
had no line at all for 8 days last month
and now I cannot access my statements
because their system has lost my email
address. It may be cheap but I am
switching to another provider. I would
not recommend talktalk to anyone. You
get what you pay for.
Reviewed by Anonymous on Wednesday, December 16th, 2009
For three and a half months I have been trying to get my broadband connected. In that period I must have spent almost two solid days on the phone trying to resolve issues. TT have called me once in that entire time. I have received 6 separate go-live dates. There is no continuity within “customer services”. No one know what is going on. No one can transfer you to someone else and I now know more about their systems and technical capabilities than the entire TT call centre staff. Never have I met a more useless organisation in my life. I wouldn’t wish the experience on my worst enemy. UNDER NO CIRCUMSTANCES SUBJECT YOURSELF TO THIS RABBLE.
Reviewed by Anonymous on Friday, November 13th, 2009
I signed up to Talk Talk having heard promises of “better speed and reliability than BT”. The line was taken over in October. We were due to have broadband activated this week. They activated it alright - straight onto a fixed 2Mbps service. NOT the “up to 8Mbps” service that was promised. I only unravelled the mystery after hours on the phone to various departments and eventually going to their cancellations team. They have now promised to enable me properly - in the middle of December. Strange, because if I put my neighbour’s postcode and telephone number in their checker they promise “9.6Mbps” line in less than 20 days…..
Talk Talk lie. Be very very careful.
Reviewed by Anonymous on Friday, October 30th, 2009
I am having problems right from the outset. I switched after their salesmen kept pestering me and sweet talked me into their unbelievable offers (I was already having problems with Tiscali) and that the switch would be seamless with me not even noticing, which would all happen in two weeks time. However, its been more than a month now and now they have started to show their true colors-arrogant, defiant, rude, laid back and irresponsible, plus they also have an attitude. So far no router (maybe becoz of the postal strike), no broadband, they took over the phone line within two weeks. Now they tell me that (after 5 weeks of waiting) that the demand for theirs is too high and so they only placed my order today and will take another 14 working days. And now that the initial 14 day cooling period is over they have got me locked in and won’t stick to their promise. Please be aware of their ruthless salesmen who lock you into switching and once you have, they don’t really care.
Reviewed by Anonymous on Wednesday, October 14th, 2009
We’ve had talktalk now for just over a year. I can honestly say that we have had no problems with the phone line or broadband whatsoever. Both phone and broadband was activated on the day they said and we only pay just under £25 a month for unlimited calls and broadband. On last check, the download speed was 7.1 Mbs and upload was just under one meg. We live one mile from the exchange. They have a forum on their website which members can use for queries and advice so those who have problems contactiong customer support (though I have contacted them without a problem) could try useing. I give them full marks.
Reviewed by J Ryan on Wednesday, August 19th, 2009
I have never been a paying TalkTalk Broadband customer, but have lived in a household receiving the service so am fully aware of how they opperate. Speeds are absolutely disgusting. Never got anywhere near the promised speed. Connection would drop constantly. Speeds would vary each time the Internet conected and would never really exceed 1.5meg. Customer service is horrid. Hardly ever a UK callcentre and sometimes you could never even understand would the person was saying. Living alone, I now am with TalkTalk for calls, as they provide the cheapest and best value service. However, I would NOT trust them with Broadband. There are plenty of cheaper, better value ISPs out there (for example, O2 Broadband who I’m currently with).
Reviewed by Anonymous on Thursday, August 6th, 2009
It was a bit shoddy for the first few months, losing connection numerous times. And I know my way around router’s so it had to be a problem on their end. But once that cleared up I’ve had about 9 months of good steady speeds and it’s only gone down twice. Good for value
Reviewed by Bruce Hogg on Thursday, July 23rd, 2009
I’ve been a Talktalk customer for several years now, and I have to say I’ve been very satisfied with the service. Can’t fault it on value-for-money grounds - I’m paying typically £25 amonth for phone and broadband, about the same as BT were charging for phone only. My broadband from AOL used to be another £15 amonth on top - and AOL was frankly crap. (Ironic that CPW now own AOL). I’ll stay with Talktalk till cable arrives in my area - which is apparently never.
Reviewed by Anonymous on Tuesday, July 14th, 2009
Worst provider I have ever used. I struggle to access the internet on a daily basis, downloaded the CD countless times. Speeds so slow. Technical help is not much good and occasionally there is a language barrier grrrr. It has been a nightmare, I am going elsewhere.
Reviewed by Anonymous on Friday, April 10th, 2009
Just did a speed test. 4.47 meg. Cust.ser.used to be a pain,not being able to understand anyone at the call centre. They seem to have got there act together as this is much better now.I am on the “international 3″ package and can call nearly any country in the world 24/7 free as well as 4.5 meg actual speed, For£21 a month, including line rental. Been with them now 22 Months.I cant see a better deal anywhere.I do a lot of international calling so it easily pays for that alone.
Reviewed by Anonymous on Wednesday, March 11th, 2009
If you have a struggling broadband service or would like a cheaper service than BT, then consider TalkTalk. For there broadband they use a different software on your line at the exchange, and this works so much better, we had a 50% increase in our broadband speed and the added bonus of louder clearer voice line. To think I struggled for two years with BT, politely talking to technical, Indian and UK personnel, spending hours and hours on the phone and the tens of e-mails I have sent just to get the best service I could from BT, with the best result we never had more than 490kbs broadband, sometimes I could have wept. So yes I think the TalkTalk service is excellent.
Reviewed by James Mason on Sunday, December 14th, 2008
Like many other subscribers we were beguiled by the offer of free broadband plus unlimited free calls to any landline in the UK and selected international destinations. On signing up we quickly found out that because of our location and technical shortcomings in the local exchange we were not entitled to free broadband but instead subject to a monthly charge of £10. To add further insult the download speeds were a derisory 456kbps with frequent signal drop-out. Some two and a half years later we have just been upgraded but still download speeds at only 2.4 mbps are well below what was promised ie 8mbps. During the interim we frequently asked TT when they intended to honour their promise of free broadband only to receive evasive responses with this benefit linked to the upgrading of the local exchange. Well, this has now happened and TT instead of delivering on their promised tariff have actually increased our monthly charge by 25%!
What hacks us off is that TT had plainly no intention of honouring their original promise. Effectively we have been subsidising for over 2 years those subscribers who qualified for the free deal with fast download speeds while we paid a premium for a third-rate service. Having paid this without complaint in the vain belief that we would eventually benefit only to find that we have been shafted puts a different complexion on TT’s much-vaunted customer service and business integrity!
Had we been apprised of TT’s true intentions regarding their broadband service we would not have signed up in the first place. As for failing to come clean when repeatedly asked for clarification right up to only two months ago demonstrates a breathtaking disregard for probity. Disgraceful.
Reviewed by Lynda McLoughlin on Tuesday, November 25th, 2008
The set up took forever and was one problem after another and it’s not got much better since. My broadband runs at a about 2Mb which is no where near the 8Mb I see them advertising. Annoying and frustrating.
Reviewed by paul on Friday, October 10th, 2008
talktalk broadband is totaly pants…i live 2.5 miles from exchange and my download speed is 0.67mbps and upload is 0.22mbps no where near the 8mb they state
Reviewed by Anonymous on Friday, July 18th, 2008
i’m new to broadband so i didn’t really know ‘what’ to expect? but look at this!!! according to this site i’m getting 6.9 meg dowmload speeds on an 8 meg package for only £15.99 per month!!
how anyone could possibly complain about such a wonderful and reliable service is beyond me…
this is great!lol
Reviewed by Paul Webb on Friday, May 30th, 2008
Tried Talktalk 2 years ago and cancelled in 1 month. Now tried again and the service has been great. Line speed averages 4.5mb this is far better than BT provided and the cost is low copared to BT. Communication from TT was spot on and they connected on the day they said they would.
Reviewed by Jen Bromley on Wednesday, February 27th, 2008
Great value for money. I have saved £15 a month switching from BT to TalkTalk. I’m getting an average of 3mb now, where as with BT I was struggling to get 2mb! No complaints from me.
Reviewed by Calvin Brown on Saturday, January 5th, 2008
I was never a big TalkTalk fan but the speeds and customer service have improved. It’s still not great but is a step in the right direction. Not sure if I’ll stay with TalkTalk or not.