TalkTalk Broadband Expert Reviews

I was having lots of trouble with
my broadband with speeds as low
as 700kbps (on an 8mb line).

Contacted Talktalk who made me
jump through some hoops, but
eventually admitted I was
connected to a very slow and
congested line. They promised to
unbundle the exchange a gave me a
date. Within a day or so of the
due date, my linespeed went up to
7.5mbps. They kept me informed
of progress and gave very good
service overall. Line reliability
has been excellent with few or no
interruptions to service. If I
switch the modem off, it
reconnects within seconds. What
more could I ask for.

Below is the email I sent to TalkTalk
after switching to BT.
Having recently switched to another
supplier, I am outraged to have
received two separate letters and a
postcard indicating that I may be liable
to a termination fee of £300!! Our
account was originally set up with
Pipex and was a rolling monthly
contract. The letters were also received
after the switchover was in hand, which
makes the threat of the termination fee
even more distressing.

Having spoken to your “Termination
Team” this morning, I am assured that
the correspondence was sent in error
(three times??!!) and that no
termination fee will be charged.
Although the issue is settled, I am
sending this email to tell you that I
consider your business practices to be
appalling.

Talk Talk is All Talk and NO action my daughter has been cut off for not paying a bill which she had paid and been promised reconnection for over a fortnight with no success. I would have given them up long ago and will do my utmost to tell everyone NOT TO USE Talk Talk they’re all talk!!

I am another poor Tiscali
customer who has had their
contract changed to Talk Talk
about 3 weeks ago. Since then my
broadband speed has become
incredibly variable. Sometimes I
get the 2MB that I had
consistently from Tiscali but
most of the time it is barely
0.5MB. The call centre in India
have been useless, promising
callbacks which never happen. I
have been on the phone for hours
trying to sort the problem. I
have written to the Chief
Executive of TALK TALK Group but
do not expect a reply. How can a
company survive with such
terrible customer service?

totally useless. poor broadband connection inadequate customer service. draconian contract. stay away.

Talk Talk are the pits. I phoned
them last week to give them the
opportunity to put a numbers of
issues right and the girl put the
phone down on me. Also if you get
a problem you go through to an
off shore call centre, and
believe me that is one experience
I wouldn’t wish on anyone total
utter rubbish….avoid at all
costs…and there will be costs!

What can i say about this joke of an ISP. I am with Pipex which have been bought by Talk Talk. All was fine till about 2 months ago when my speeds in the evening dropped to below 200 kbps from the usual 7mbps i used to recieve. Got in contact with their customer service who were absoulutely useless. PLEASE AVOID Talk Talk, they are a joke. I would give no stars, but there is no option for that.

Utter rubbish, I was a Tiscali user and they migrated me accross to TalkTalk. Started having connection problems where the line would drop out for hours each day with no service. Reported to customer service and theywere very polite as Indian call centres are but useless. Each and everytime I complained they went through the process of setting up my gateway yet again.
Only now when I have obtained my MAC do they want to sell me a faster cheaper service. Finally found out the problem was with BT changing equipment at the exchange, funny how TalkTalk couldn’t work that out. Still bad speeds of between 350 kbps and 600 kbps on an 8 mg adsl. Avoid like the plague.

I transferred to Talk Talk from BT. Despite 1571 voice mail being part of the service. They failed to provide it. I rang customer services on 3 occasions and after waiting over 10 minutes on each occasion the call was answered by a South African call centre who couldnt resolve it. After 3 weeks and total frustration Talk Talk are trying to charge me a £70-00 disconnection fee. Avoid Talk Talk at all costs. There are better providers with a far better customer services operation at a similar cost like Hive.

Avoid like the plague!!! Broadband only worked for half the time, expect to wait for at least 30 mins for useless customer service/support to even answer the phone. Cancelled within trial period and they are still trying to charge me cancelation fees. Just Pay a couple of quid a month more for another ISP.

Talk Talk Broadband - Appalling service, utterly dreadful.
I moved house 2 months ago, it took 1 month & to connect the phone, & 2 months later & I still have no broadband. Every few days I call up to ask some clueless bloke reading off a prompt card why I’m not connected yet on the date they promised, & they give me a new date 2 weeks later.
Lost count of the no. of days wasted, staying in waiting for the package to arrive, only to find they have moved back the install date without telling me.
Furthermore, I am told I have no grounds for disputing the bill as the broadband is classified as ‘free’. Give me paid for broadband, if it works!
One last irony - the ‘cooling off’ period where you have 30 days to back out of the 24 month contract if you are not happy with the service - has already expired before the broadband is even available. So I am locked in to this **** for 2 years.

It is not always the ISP’s fault. I used a router for a while and experienced frequent loss of connection. So I returned to my faithful Speedtouch modem. It works perfectly,never a dropout and modest speed(3.5Mps) suitable for average surfing. Talktalk is brilliant value with 24/7 phone so perhaps all the moaners should check their hardware first.