Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews
  4 Positive Reviews 2 Negative Reviews
5.6/10
The Sky Broadband results are an average of the reviews submitted below. Feel free to add your Sky Broadband review. All reviews are the opinion of the reviewer and not of Broadband-Expert.co.uk
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Sky Broadband Reviews
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Review 59
Reviewed by Andrew Bigwood on October 2nd (from Portsmouth)
Not bad but not great. Sky have certainly saved me money on my old package but speeds are average and customer service is pretty poor.
I'd rather have dial-up
Reviewed by Alexa Ford on October 11th (from London)
I have been with Sky broadband nearly 3 months now and have to say it was a bad decision to go anywhere near them. I’m meant to have 16Mb but my emails would be delivered quicker by post. I’ve tried to speak to the customer service people but you just get put on hold and transferred form one department to the next and nothing is ever resolved.
Great Value
Reviewed by Tina Gregory on March 6th (from York)
I’ve had Sky TV for ages and was paying extra for a separate broadband package. I now have everthing under one bill and it’s saved me nearly £20 a month compared to my old provider. I get good speeds and thecustomer service people are excellent - not a bad word to say about Sky broadband.
As Good As It Gets
Reviewed by Tony Crooks on June 19th (from Eastbourne)
The facts are these; synched with the exchange at 8Mbps - actual speed 6.92Mbps
about as fast as you can get given the distance from the exchange.
Reliability has been very good - only 2 disconnects in last 12 months for total lost
connection time of 40 minutes. Speed stability has been good.
Never had to use customer support since connected.
What more could you ask for at just a fiver each month?
Connect
Reviewed by Anonymous on July 2nd (from Saltcoats)
I was in a area where sky bb was not avalible so i was placed on what was called a connect pack(think thay got it from bt) i never had a problem untill i was getting switched on to there equipment and my services went down. when i called them they were very helpfull told me it would be down for upto 3 days but thay applyed the credit for the time i was down so i didnt have to pay for it. on the morning of the third day i switched on my bb and it came on straight away that was just over a year ago and never been a prob since i have recomended all my friends and family to join its grate
Sky broadband very poor
Reviewed by Anonymous on August 19th (from London)
Very disappointed on almost every element of their service
Review 60
Reviewed by Andrew Cunningham on November 29th (from Ealing)
Dreadful, absolutely dreadful. Customer service is awful. I’ve waited ages to have my call answered and then been cut off. When you do finally get through the muppets generally can’t help. I signed up 3 weeks ago and still haven’t had the service installed. Wish I’d stayed with Tiscali. If I could give them a lower rating I would.