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Sky Broadband Reviews
Broadband Stakeholder Group Member
Internet Services Providers Association Member
© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
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Broadband Stakeholder Group Member Internet Services Providers Association Member© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
Reviewed by Anonymous on Saturday, February 27th, 2010
Im at a loss why so many people have marked Sky so low. I can only thing that some of the complaints must be down to one or more of the following, poor pc’s or adware etc, poor quality house wiring, poor local telephone lines, or poor technical knowledge. Or they are running bittorrent as most isp’s Sky included will restrict bittorrent traffic and it WILL effect your net connection. Ive been with Sky a while now, my connection is always bettween 8.6 and 10mb, upload speeds are generally around .8 to 1mb, ive yet to have a disconnection, and I have no problems whatsoever. The router is connected directly to the main socket in the house, and is always consistent. The only fault i could make is the router. Its tied to only having two ports as two of them are reserved so if you do have extra peripherals in the house its a problem (for example our downstairs pc is hardwired, as is the upstairs pc, but we could not add the network hard drive), but its not that hard to connect your own router if you know how. I run speedtest once a week and never had any problems. For £10 you really cannot go wrong.
Reviewed by Crewe Alexandra FC on Sunday, February 7th, 2010
I’m on sky Broaband Unlimited for just over a year now and for me it faultless very good. I’m on 6 mbps and i got this during peak times. I also got the BT iplate off ebay £5.99 2months ago and for me i got a increase of 1.5 mbps so now i’m on 7.5mbps A MUST BUY for anyone. I think i’ve bein disconected 3times in just over the year so reliability is very good. At just £10 per month for broaband no other ISP can match this and is an absolute bargain in my eye. When i’ve had to ring up sky customer service i’ve found them to be good and very helpfull over the phone OVER ALL i give Sky Broadband 10/10 and TV 7/10.
Reviewed by Anonymous on Tuesday, January 26th, 2010
I’m on Sky Broadband Unlimited and so far it’s
been faultless. Whereas with BT I would regularly
get speeds akin to dial-up during peak times
(under the excuse of “fairness” even though I
struggle to see how it’s fair to give me less speed
than what I paid for), with Sky I’m getting full
speed during peak times. As I should.
Haven’t had to deal with their customer support
so I can’t comment, but then again I rarely used
BT’s customer support because it was awful (I’m
incredibly computer literate; I don’t need to be
told to “switch it off and on again” as that’s one
of the first things I try…idiots).
£10 p/m is an absolute bargain. The fact that I
now only have one account to manage for my TV,
broadband and phone also makes life easier.
Reviewed by Anonymous on Monday, January 11th, 2010
Awful awful awful. I am on a 20Mbps connection
and get only 380Kbps!
Reviewed by Wayne Rhodes on Saturday, January 9th, 2010
good speeds around 7Mb during the mornings and early afternoon gets to around 3-4pm and the speed dramatically drops off to less than .05Mb… what a joke!!!
Reviewed by BawBag on Wednesday, December 9th, 2009
ABSOLUTE USELESS.
STAY AWAY — YOU HAVE BEEN WARNED.
Reviewed by Anonymous on Thursday, November 26th, 2009
I made the mistake of changing my telephone and broadband service over to sky, HUGE MISTAKE!!…they have got to be the worst bunch of cowboys on the planet!..my phone line has been down twice in 4 weeks, this time it has been down for 7 days so I have had no broadband and no landline. The customer service should be re-named “customer abuse!”. I have literally been passed from person to person and put on hold for up to 2 hours everytime I have rang them to chase up this fault and when you do finally get to talk to someone they have absolutely no idea whats going on and so your just passed on again to another department, it is a total nightmare!..I have now lost all hope of ever getting my phone line back up and running with sky and will be leaving them hopefully very shortly and going over to BT…I would advise everyone to stay away from sky talk and broadband!!
Reviewed by Andy on Sunday, November 15th, 2009
Got sky broadband about 2 weeksa ago, a
10mb connection, on the initial day we
had a 1.2mb speed, and it has a testing
period of 10 days where they find your
optimum speed, its been them 10 days and
we are running at best 138kbs, will 100%
go back to our virgin media 10mb
connection, which varies between 7.5mb
and 9.7mb.
avoid sky broadband at all costs
Reviewed by Michael Hughes on Saturday, November 14th, 2009
At first Sky went pretty well, just recently i upgrade to 20meg unlimited broadband, and i have to say it is terrible, ive never got more than 1.8mbps (I gotten that speed while having 10meg with them).
Terrible company, terrible service, do not recommend at all.
Reviewed by Anonymous on Thursday, November 12th, 2009
As other reviews here and in other forums suggest, as soon as 4pm arrives expect your download speeds to drop to dial-up speeds. For the past two evenings I’ve been getting 2kb/s.
And yes I’ve had similar problems with the router and orange flashing lights…
Reviewed by Pascal on Thursday, November 5th, 2009
After over a year with BT, we decided to switch everything to Sky. Because we are not in a Sky area, the line equipment and broadband is still provided by BT. The product we have is Sky Connect. After a good start, we have seen speeds plummet evenings and week ends. The speed we get is sometimes below 0.5MBps while it is normally 6.5.
After a number of phone calls, relocation of the modem to the master socket et al, things have got worse. Being fed up, we contacted Sky in view of an early termination of the contract. They have blamed BT. They have made a number of allegations against BT including that BT favorises their direct customers, that BT caps people on a whim and does not inform either the line user or indeed the customer’s supplier. I have put these accusations to BT who, you guessed it, denied them.
We will obtain a Mac code, move back to BT. If we have not joy there (and that would be a shame… the BT Vision box requires 4MBps to function), then we’ll have to buy a dongle and use the 3 network!
Reviewed by Anonymous on Friday, October 30th, 2009
Where do I start with my problems with Sky? Firstly, I know that I live all the way out in the sticks, and that even BT has probably forgotten that they even have telephone exchanges here, but come on. I agree with several people here — dialup would be faster. I get barely 0.4mb (if I’m lucky, and when I get that I do cry a little for joy) and that’s when the dreaded orange light isn’t coming on on the router, telling me that it has disconnected and needs turning off at the back to restart. This happens at the start of peak time, and has been known to happen twelve+ times a night. Sky tells me it’s my phone equipment. I must have dodgy phone wiring inside my house, which is a crafty thing for them to say as it’s then my responsibility (and at my cost) to have the wiring looked at and not something they are required to do. I have paid to have a new master socket installed, and the disconnections HAVE become less frequent (only two or three times a night!) but sometimes the orange light is on and persists for DAYS. No broadband for days, and Sky doesn’t know why except, yes, my telephone cabling must be dodgy.
Their free router is awful. It has no power in it. The only room I can get a proper signal in is the one that the router is in, and that’s when I’m sitting right on top of the thing, and this one corner of the room above it. Trailing ethernet cables have nearly killed every single member of our household as we desperately try to get and keep a connection.
Forget the PC in the room RIGHT NEXT DOOR, the signal it receives is so weak that it constantly drops the connection. This is after buying, at my own expense, three different wireless antennas for it, of different makes and models, to try and improve the signal. None have done so, and the computer out at the back of the house doesn’t even think Sky is giving out a broadband signal, though that computer picks up the signals of THREE NEIGHBOURS (and I don’t live in a terrace), my own router, in my own house, can’t get to it.
Sky Broadband was only cheap for a time, then they put the prices up. Customer support just tells me that my house must need rewiring, and that I should basically do that before ever bothering them again with anything ever. Yeah, sure. I’ll tear the walls and floors and ceilings of my house apart to run some new phone cabling throughout an entire property, just so your router can actually stay connected for twenty minutes at a time. And of course the problem absolutely CANNOT be with them or their router. Sorry Sky, no deal. Contract up soon, and am desperate to switch to something that will actually give me, you know, any kind of service at all.
Reviewed by William on Wednesday, October 28th, 2009
Just switched from BT after 3 years with them. So far so good, with Sky I’m getting 3 times the speed 6mb for a third of the price BT charged. Haven’t had to deal with coustomer support yet so can’t comment. Really happy eith my Sky broadband.
Reviewed by Anonymous on Wednesday, October 21st, 2009
Having spent around four hours on the phone to Sky over the last week, I am now convinced that Sky’s broadband helpline is literally the worst helpline in the entire known universe. From passing you to different departments every five minutes to constantly giving you conflicting bits of information, their helpline has it all!
Honestly, Sky is the absolute pits. My internet simply stopped working a week ago, and the people who work for the helpline go between telling me not to worry as my line is still active, and then telling me that it’s been disconnected by mistake. Why am I getting conflicting information from the same department? Why are none of them able to simply check my records, see when the line was disconnected, and the reason for it? Furthermore, why do I get put on hold and then offered a 72-hour callback option when these checks clearly cannot take more than around five minutes?
I think I’d perhaps be a little gentler towards Sky if only the internet wasn’t absolutely dire even when it’s running properly. As it stands, the internet they provide is crap and if it breaks you simply have no chance of getting it fixed efficiently. That I have to call them everyday to fix a problem which they have admitted is their fault is frankly embarrassing - why am I the one having to run around getting things sorted when it’s their problem? I was even told at one point that getting the (faulty) line disconnected and reconnected would cost me £60. The notion that I’m going to pay Sky money after spending four hours on the phone to their useless helpline in response to them screwing-up my internet connection - which I’m still paying for, I might add - is frankly laughable.
As a side note, the star ratings to the right of this review do not accurately represent my feelings towards Sky, as I was not given the option of selecting negative numbers.
Reviewed by Anonymous on Wednesday, October 21st, 2009
poor speed, poor customer sevice, poor company………………………… after being bounced about different departments for an hour, finally the right person could test my connection speed to see why i was getting 1.5 mg when i am paying for 10MG. He answer “it must be your distance from the exchange.” my reply ” The exhange is next door to where i live how much closer do I need to be ?” reply ” i don’t know i’ll check with our engineers and call you back ” .. “when” i asked. With in 72 hours. Great i said.
A month has gone past and i am still waiting. I have written to BT to see if i can move in to their exchange to make my distance from the exchange even shorter so SKY will have no excuse…
Reviewed by Anonymous on Sunday, October 18th, 2009
Absolute tripe; router is cheap and overheats easily, dropping your connection for no reason, speed is… well, what speed? One distinctive memory was a sudden, inexplicable drop to less than 7kbps. Customer support is dreadful, kept my dad on the phone for more than two hours before informing him nobody was available. Also has an annoying error page that your browser points to every time your connection is unavailable, causing you to lose whatever page you were looking at. Not good, especially if you browse with a lot of tabs. Do yourselves a favour and avoid this rubbish!
Reviewed by Anonymous on Thursday, October 8th, 2009
In relation to the review i did below. just spoken to a better informed tech support lass. Seems starting this week Sky have, depending on your exchange, started a trial. All Sky Connect customers get shafted at peak times…sorry, get the available bandwidth shared out in tiny little portions no matter what…to be fair etc. They are keeping a log of it and have had a bucket load of calls about it…me thinks not good calls!
Reviewed by Anonymous on Wednesday, October 7th, 2009
Customer support, in general, is rubbish. Poor service is just explained by reading from the ‘other people are using the line as well’ script. Last night i was told the woman had done a line test 2 seconds after i asked for one…a-bloody-mazing as i had no indication at my end, unlike my previous ISP which took a min or 2 and caused my connection to drop while it happened! As for speed…blergh….
Reviewed by Anonymous on Thursday, October 1st, 2009
sky broadband is rubbish avoid, never works
wireless router is useless, customer support
useless, get virgin media they are a lot better. I
will not have it ever again,
Reviewed by Brendan on Wednesday, September 30th, 2009
Apparently connected 7 days ago. I set up the router two days ago when BT McAfee said I was not covered. So far very poor communication from Sky for both TV and BB Connect. Connect not working last night (too slow so Outlook timed out as did most URLs) but they do say there is a settling in period. I suspect they have huge contention ratios but string you along for a couple of weeks so that its too late to cancel the order. TV Sky+ still not working properly after two weeks! - an Admin error followed by delays and failure to notify viewing card registration etc. It is not looking good. I was with BT, perhaps the devil you know is best. BT of course offered a better deal as I left including their “BT vision”. Time is now close to cancel Sky: will it get better?
Reviewed by S.A. Boorman on Thursday, September 17th, 2009
I cant believe it when I called SKY and asked them for telephone and broadband package to be added to my TV package. They turned me down as an existing customer as they only offer this to new customers as an incentive. Once your with them they do not want your custom for anything else. I was told “Watch this space” that I might get lucky LOL
Reviewed by Anonymous on Wednesday, August 26th, 2009
I recently upgraded from base to everyday and the speed only went up by 1 meg. Absolutely crap speeds and when you tell them they dont do anything. I have upto 10mb and i get 2 mb!
wtf
Reviewed by Phil Carmalt on Sunday, August 23rd, 2009
I just wanted to warn anyone considering signing up for Sky broadband to save yourself the bother. If after reading the below, you still sign up… you only have yourself to blame!!
In April 2007 I moved house from Basingstoke to Colchester. I cancelled my Sky Broadband in Basingstoke and signed up for new Sky Broadband in Colchester.
I am on the 8Mbps connection (not LLU).
I always connect to the router at 8128 kbps, and get real download speeds of around 6Mbps during the daytime Mon-Fri. However, in the evenings and weekends it usually drops to around 0.5Mbps, which is unacceptable, and Sky have stated there is nothing they can do about it since it’s due to “other people using the internet at the same time”. This was the last straw, so I called on 17th Aug to request my MAC.
The calls on 17th Aug did not go so well but after about 1.5 hours on the phone, being transferred between multiple departments without explanation, being cutoff once, etc, one time being given the MAC Address of my router (doh!), I eventually got confirmation that I was being sent a letter containing my Migration Authority Code, and I would receive within 5 days.
As I hadn’t received, I called on 23rd Aug to chase. Here is how the call went (this time, I made a record.. to get here I called on 08442 410515 then options 5 and 3) .
me: On 17th August I was advised that a letter was being send with my MAC, so that I can migrate to another broadband provider. As I have not received the letter, I would like you to confirm when the letter was sent, and if possible, provide the MAC over the phone to save time.
1st Sky person: We can’t give you a MAC as your broadband is already cancelled.
me: No it’s not. You’re referring to my broadband on 01256 xxxxxx (Basingstoke number) which was cancelled over two years ago. You are providing me with broadband on line 01206 xxxxxx (Colchester number)
1st Sky person: Erm… I can’t find it, need to transfer you to Broadband Tech.
2nd Sky person: Hello, How can I help you?
me: (gave all details again).
2nd Sky person: Ok, sorry about that Sir, let me just have a look.
(call gets transferred with no explanation)
3rd Sky person: Hello, How can I help you?
me: Which department is this?
3rd Sky person: Broadband Sales
me: I have no idea why I was transferred here. (gave all details again)
3rd Sky person: OK I’m transferring you to the right dept
me: Which is…?
3rd Sky person: Broadband Cancellations
4th Sky person: Hello, How can I help you?
me: (gave all details again)
4th Sky person: We’re definitely not providing you with broadband on number 01206 xxxxxx, I’ll have to transfer you to provisioning…
Automated Message: this department is now closed. [cuts off]
Waste of another 24 mins / approx £1.20.]
I then called FAST.co.uk:
me: Hi, I want to transfer away from Sky and to you, but they are so incompetent they can’t provide me with a MAC as they claim they are not providing my broadband, anything you can do to help? My number is 01206 xxxxxx
Fast.co.uk: I just looked up in BT’s databse, and it definitely states Sky is providing you with broadband on this number. I’m afriad we can’t intervene — you’ll need to report them to Ofcom on 0207 981 3040. Sky have a legal obligation to provide you with a MAC number within 5 working days of you requesting it.
I’ll call Ofcom on Monday.
Reviewed by Anonymous on Monday, August 10th, 2009
Dreadful Dreadful service. You’ll be OK until something goes wrong … For me, the Wireless broadband keeps losing signal. The SKY broadband helpline consistently takes and age to get through to and uses incomprehensible technospeak. I’m switching to another provider PDQ. A lesson learned.
Reviewed by jo thornton on Friday, August 7th, 2009
the worst broadband providers i have ever come across, particularly wireless.. absolute rubbish!
Reviewed by Anonymous on Thursday, August 6th, 2009
I have just swaped from Virgin to Sky what a big mistake that was, Firstly it took 3 weeks to get sorted as there was a problem with my router delivery, once i got this sorted sky then said i need to leave router on for 10 days so they can adjust my signal, did that and i have just speed tested my line and i am getting………wait for it……..1Mb i am supposed to be on a 10Mb connection and was then told that the most i will recive is 4Mb which i accepted but to only recive 1Mb this is awful and trying to get intouch with Sky is even worse you can expect a 30min plus wait on hold. Once my years up ill be going back to Virgin….
Reviewed by Anonymous on Saturday, August 1st, 2009
I must say this is the best broadband i have had and its faster then most ISP even VM.
And the speed depends on your BT exchange not sky.
Reviewed by Adam May on Saturday, July 25th, 2009
At times very frustrating. Pages can take minutes to load. Did a speed checker test for my connection that is supposed to be 2mb and got a result of 128kb, or 1/20th expected speed. wanted to watch an 11 min vid and it took over an hour to load! unacceptable and unusable.
Reviewed by Anonymous on Tuesday, July 21st, 2009
Very poor speed. Just like it’s customer support.
Reviewed by Suneesh on Tuesday, July 21st, 2009
Worst performance by Sky.
I bought sky tv + talk + broadband. It took 2 months to get the whole package. After getting it, speed of the broadband is very low. I cannot watch videos in Youtube. It will stop intermitently.
Reviewed by Anonymous on Friday, June 26th, 2009
near faultless performance at up to 8mb for 2 years now. Previously with worst supplier Virgin. £10 pm for unlimited a bargain compared to anyone else.
Reviewed by Anonymous on Saturday, May 30th, 2009
worst broadband provider ever, it takes an hour for the broadband to start then you only get 30mins before it decides to cut off, support is non existent. once the contract is up im going. DO NOT USE SKY.
Reviewed by Anonymous on Tuesday, December 30th, 2008
We have been with sky for 2 years now, we are on the sky broadband connect so pay £17 a month. For the last year we have had continuing problems with not being able to access the internet. The internet light on the router flashes orange, and we are unable to connect for up to a week at a time. Customer services are a joke, they keep you on the phone up to an hour, many of them don’t speak good english and we have had no solution, other than change your microfilter. Would leave but don’t know where else to go. Save your money and stay away from sky.
Reviewed by Anonymous on Thursday, December 18th, 2008
Sky is probobly the best, sky broadband provider in the world and is cheap and fast, so i give sky broadband and tele a 10/10 for both.
Reviewed by Anonymous on Sunday, November 30th, 2008
Yeah i might not be the fastest in the world for £5 a month you cant go wrong i have always been abpe to connect yeah a bit slower at peak times but all in all very happy and if you get to speak to someone in the UK also very good customer service i think.
Reviewed by Andrew Cunningham on Saturday, November 29th, 2008
Dreadful, absolutely dreadful. Customer service is awful. I’ve waited ages to have my call answered and then been cut off. When you do finally get through the muppets generally can’t help. I signed up 3 weeks ago and still haven’t had the service installed. Wish I’d stayed with Tiscali. If I could give them a lower rating I would.
Reviewed by Anonymous on Wednesday, July 2nd, 2008
I was in a area where sky bb was not avalible so i was placed on what was called a connect pack(think thay got it from bt) i never had a problem untill i was getting switched on to there equipment and my services went down. when i called them they were very helpfull told me it would be down for upto 3 days but thay applyed the credit for the time i was down so i didnt have to pay for it. on the morning of the third day i switched on my bb and it came on straight away that was just over a year ago and never been a prob since i have recomended all my friends and family to join its grate
Reviewed by Tony Crooks on Thursday, June 19th, 2008
The facts are these; synched with the exchange at 8Mbps - actual speed 6.92Mbps
about as fast as you can get given the distance from the exchange.
Reliability has been very good - only 2 disconnects in last 12 months for total lost
connection time of 40 minutes. Speed stability has been good.
Never had to use customer support since connected.
What more could you ask for at just a fiver each month?
Reviewed by Tina Gregory on Thursday, March 6th, 2008
I’ve had Sky TV for ages and was paying extra for a separate broadband package. I now have everthing under one bill and it’s saved me nearly £20 a month compared to my old provider. I get good speeds and thecustomer service people are excellent - not a bad word to say about Sky broadband.
Reviewed by Alexa Ford on Thursday, October 11th, 2007
I have been with Sky broadband nearly 3 months now and have to say it was a bad decision to go anywhere near them. I’m meant to have 16Mb but my emails would be delivered quicker by post. I’ve tried to speak to the customer service people but you just get put on hold and transferred form one department to the next and nothing is ever resolved.
Reviewed by Andrew Bigwood on Tuesday, October 2nd, 2007
Not bad but not great. Sky have certainly saved me money on my old package but speeds are average and customer service is pretty poor.