Sky Broadband Reviews

Customer Reviews

Customer Reviews

The Sky Broadband user ratings are an average of the customer reviews submitted below.

Please feel free to add your own Sky review.

All user reviews are the opinion of our users and not of Broadband Expert.

Average Ratings
113 Reviews

Speed:2 star rating2 star rating2.31 star rating2.31 star rating2.31 star rating
Customer Support:2 star rating2 star rating2.14 star rating2.14 star rating2.14 star rating
Reliability:2 star rating2 star rating2.35 star rating2.35 star rating2.35 star rating
Value for Money:2 star rating2 star rating2.29 star rating2.29 star rating2.29 star rating

Overall:2 star rating2 star rating2.27 star rating2.27 star rating2.27 star rating
Add your review

* All fields required

Add your review

of 250 words
Speed:
Customer Support:
Reliability:
Value for Money:
Are you human? Slide to unlock.
 
Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Review 28640

Gave order on 6 Apr and told me that engineer will be coming on 27 Apr. An idiot engineer came and ran away in 5 minutes while saying 'We do not work on Saturdays' If you can not run the 'sky' close it .... They dont deserve one star even

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

DO NOT SIGN UP TO SKY!!!!

Pro: NONE

Con: SLOW, POOR CUSTOMER SERVICE,

Ordered sky on the 21ST December, TV installed on 29/12/2012. Broadband and phoneline to be installed on 21.01.13. No show on this date, rearranged for 7/02/13 again no show, rang sky to be told was a mistake on their part was due to come out 8/2/13, despite three texts from sky stating 7/02/13. Engineer was unable to complete job, three more engineers, 3 phonecalls a day since then and still no internet. SKY customer service is appalling, I get a different story from every adviser that I speak to, I have been promised many different sms updates and many different call backs, very few of which have be carried out. They can't even get my name right, one person has called me Jessabell and another called me Christiana. Really very annoyed. Attempted to cancel on three different occasions nobody will cancel it I just end up screaming at them. I have even begged and cried for them to cancel it. I have now just had another engineer date for the 1.03.13 OVER THREE WEEKS OFF!!! All my calls to sky are from my mobile as I can't get them to install my landline, 0845 number!!!!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Terrible service terrible support

Pro: non

Con: everything

I have had problems with their service for months. You call them it is an 0845 number, they tell you it's a six minute wait it is more like 15 to 20 minutes & the staff are horrendous. ---------AVOID AVOID AVOID AVOID----------------------------

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AVOID!!!

Pro: Nothing really

Con: Cust. Service, Reliability of Connection

Just want to warn everyone against Sky Broadband....after months of calling them to complain about the internet service (or the lack thereof) they tell me that they could recommend a newer model of router but insist that we pay an extra £40. I told them that we had been receiving a fraction of the band width that we pay for and that it was unacceptable that we should pay extra to deal with a problem that they should be responsible for (especially if they are not even sure that this will solve the issue). I asked them to give me just ONE reason to stay with their lousy company and the customer service woman couldn't even come up with one reason....after having a subscription with them for six years, this is really disappointing!!!

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

Sky 69mb Fibre Broadband

Pro: Very fast, not fir for purpose

Con: Router does NOT support the wifi service

Sky routers have a problem on them, wifi devices can see the internet but not other devices on the network This includes: Nas hard disk (Sky say they don't support this service) IP Cameras (not supported) Ok then what about printing to a wifi printer... Sky don't support this service! Remote assistance/remote desktop (part of windows) is Not supported. Got a DNLA Smart tv where you can stream tv programs and films to it., not over wifi you can't, that was the extra 400 quid well spent Basically all that is supported as a service is accessing the internet for web browsing, do you need 70mb broadband to download p0rn 10milliseconds faster? They have said I can leave without contract or charge, which is already suspicious. The irony is that the KNOWN issue and fix is listed on this page, hosted on their website or all places! http://helpforum.sky.com/t5/Sky-Fibre-Broadband/WiFi-devices-cannot-see-each-other-or-ethernet-devices-and-vice/td-p/422863 Page 3 tells us that the fix is for sky to update your firmware to 6.14.1a4N_UNI from 5.27.1a4N It even shows a screenshot of the router page Shame Sky, it was good but I think I am off to Virgin instead and you can take your tv which we loose every time it rains

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Jboy

Pro: Rubbish

Con: Rubbish

What do I have to do can`t sign into email on my main computer but can on my other computer. Cannot call home by mobile the number does not exist. Sky is complete and utter rubbish

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

lynne

Pro: pass

Con: god- haven't got enough space

Sky continuously exceeds expectations- expectations of incompetence and diabolical service. Just when you think they can’t get any worse they prove you wrong and manage to succeed. The worst company I have ever had dealings with. Their call centre staff and brain dead simpletons and their sales technique is to tell you a load of lies to get a sale. I learned very quickly to get things in writing so emailed instead of rang, however their way around this is taking 2 weeks to email back obviously hoping you ring so they can lie more easy. Deeply regretted changing my phone and broadband, only did it because I was told lies by the sales advisor.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

Enough

Pro: For the most part, very polite staff

Con: Reliability

I have a full Sky TV, Phone Broadband package for 18 months. It is not the cheapest but for convenience I wanted everything together. I never achieved 2mb speed but could live with 1.5-1.8. What I am no longer able to live with is the tragic lack of reliability. I work from home and need a service that is dependable, the only thing I can rely on with Sky is that my broadband will drop out at least 3 times each day, only maybe for 2-4 minutes but long enough for me to lose work and disrupt my day. In the time I've been with them I have been without broadband for a total of 4 weeks, and no offer of compensation. If you need a reliable service, please do not even consider using Sky.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:3 star rating3 star rating3 star rating3.25 star rating3.25 star rating

Wind Yer Neck In

Pro: excellent customer service

Con: poor broadband speed

Installed on 03/0612 and after 2 days without a connection telephoned customer service who were more than helpful. A few tests needed to be done of which i had already troubleshooted most of them of my own accord and it was determined that it was the connection at the exchange which was the problem any time they tried to increase the speed it kept cutting out. 2 days later an engineer arrives from bt to confirm this he makes a few adjustments at the exchange and says we can now get 2mb. Sky promised a minimum of 5mb with an average range of between 7mb-14mb, for this to happen the engineer says they need to upgrade their equipment at the exchange and they will be reluctant to. If they refuse to upgrade the equipment i will cancel, it says in the small print you can do this due to them not providing adequate speed. Half the people on here are crazies, if you talk things through rationally with the customer support team and read your contract you will realise there is no need for the high blood pressure and abuse directed at the call centre staff - idiots.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

crap

Pro: none

Con: everything

wot can i say apart from utter rubbish after being convinced to change my internet provider by a sky sales door rep was told the speed i should get complete lies sky dont want to know when you ring them they just tell you to do pointless tests web pages dont load up properly if they even load up at all never had this problem with my old provider,got to be the worst internet provider out of em all,ive had to resort to using my mobile phone as a modem as the speed with vodaphone is much faster 6.5 mb i would advise anybody thinking of changing to sky CAUTION STAY WELL CLEAR YOU WILL BE VERY DISSAPOINTED,will be changing back as soon as possible

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Rubbish

Pro: None

Con: Service is utter kak

I cannot put into words how utterly terrible the service is. I mean they are terrible. If you have a choice go with someone else. The lies the people tell you just to get you off the phone is unreal. a promise from sky is as useless as the staff they employ. If I could say one thing the theirs who staff it would be duds. Honestly they are terrible. My phone number was given away to another customer and they told me it would be fixed in 12 hours. then 2 days, then 1 week then 3 weeks, then 1 month...8 weeks later. they gave me half price at £40 per month then take the full bill saying that not what they agreed! Then U speak to some person who couldn’t care less and actually trys to get you to cancel just to end the call. Utterly crap folks I would stay well clear.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Sky Broadband Charges

Pro: None

Con: Everthing

I have had enough of sky, i have only been with them for 2 months and already been charged twice for both months with no explinations. i have written a complaint asking for a refund as this is unacceptable i will be leaving sky!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Never ever again....

Pro: None I can think of

Con: Speed and Reliability

I have been with Sky Broadband for around 4 years and enough is enough! I constantly have times when I am without any Internet, usually after 9pm but today it has been on and off most of the day. Today I made the decision to replace Sky with BT Infinity, I was going to upgrade to Sky Fibre Optic but the final straw for me was when I tried to do this the Sky Website said I didn't have Sky Talk or a Sky phone line, which I do! So bye bye Sky, it's been interesting to say the least and at the start you were pretty good in fairness but the Internet Service has deteriorated and the outage means I have to leave! One thing I will say is go straight to the Technical Services team if you can as their Standard Customer Support is worse than shocking. I have the top package from Sky despite only getting a fraction of the advertised speed, I know this is a BT issue but I then find out from their techi people that my line was not even getting the maximum it could get, they increased that and the speed improved but since then the reliability of the service has been dreadful So you really can't win I'm afraid, accept poor speed and decent reliability or decent reliability but poor speed, it seems you cannot have both of them!!

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Why do only 'knockers' write reviews?

Pro: It works!

Con: Not a lot

I have BB and phone. Much of the time I get up around 12/13 meg speeds, the rest of the time, around 8 meg. I have had no breaks in service. I have spoken to customer service twice - not over a complaint or problem - and both times the service was first class. The person I spoke to, each time, knew how to deal with my question and did so quickly. If I had to list a problem it would be that upload seems slower than I would like but, since I only use that aspect very occasionally, it is possible to live with it. I have contacted SKY about this and am waiting for a response. I am confident that they will deal with it as well as they have dealt with my other questions. If you came here while researching to choose a broadband supplier, don't forget that happy customers don't often come on sites like this. Sky did it for me and, they did it well, better than they promised as it happens.....

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Loz

Pro: Can't think of any

Con: everything

Speeds are so slow. When there is a sporting event or a major event (BAFTA's etc) on the TV you have more chance of chewing your own arm off than getting internet access. Disgusting They will tell you anything to get you to sign up including matching what you had before for the same price including your TV. And for the first few weeks its great and then it starts to kick in. I have signed up with this shower until September 2012. and AT the moment I am doing a Net speed test every hour. if it continues I am going to stop my D/debit and see them in court, I have had enough. I have given them a One star on each thing because I had to, given the choice I would not have given them anything. Don't do it thats all I can say. stick with seperate providers because when it goes wrong its hard to get out the package. totally crap worse thing I ever did. Don't believe me go? on twitter and see everybody moaning and swearing on a day in, day out basis about the speeds... VIA THEIR SMART PHONES Stick to writing news papers cause Murdock you're crap at internet provision

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

D Robson

Pro: None

Con: Paying for rubbish service

All I can say is when it's working it is fine. But when you have a problem with the internet good luck. The support is terrible and knows as much as me (basically nothing) My advice is go to the people who specialise with the internet and phones, not someone who is playing at it.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:3 star rating3 star rating3 star rating3.75 star rating3.75 star rating

L.

Pro: Donovan

Con: openreach, they cause all the problems

Some of these comments make me angry cause i can see the stupidity in them. any issue with your broadband can and must be sorted by tech support or openreach, just do what the tech advisors ask and your uissue will be resolved, these issues arent resolved because of the attitude of the customer in most cases. Overall, sky broadband is pretty good, alot better than others. I know that most of these problems are caused because of the customers incorrect setup so i would not listen to most of these idiots on this page. sky will give you what your line is capable of (distance form exchange, quality of cable coming into your property). if you have issues do this: -unplug all equipment from other phone sockets, connect router in master socket or test socket if you have one, no extension cables -reset router from the back, 15 seconds -change microfilter, common reson for tech issues this is basic trouble shooting, this is done because any isp is only responsible upto the test socket or master. if you still have issues, sky technical will escaltae case off to either openreach, sky network engineers or they will simply replace router. if you have a slow speed they can reconfig speed up if they see your line is capable. just do the above steps first when getting broadband, you will be given a minimum speed (M.A.L.S), your isp must provide this speed.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

Sky Broadband

Pro: Speed & Reliability

Con: None

Have had Sky broadband for eight months and only had one morning when service was down. I have a fast and reliable service with completely unlimited downloads and no capping or slowing of service at peak hours. I run six different computers and three consoles off the router with no problems and all can access internet or share files at same time with no problems. I have not even had to reset the router very often as it has worked perfectly for months at a time without being switched off at all. Never had to contact technical support or helplines for anything so can't comment on them.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

sky broadband

Pro: nothing

Con: anything to do with broadband

since novemeber 2011 i have been moaning and groaning at sky as my broadband keeps going on a off. first they said its my computer then i had it texted...nothing wrong. then they made me tip my whole living room up moving the cables and router. then the wanted me to take the box off the wall. i spent £70 in phone call and still nothing. works when it wants to but i sent them a love email tonight threatning them with trading standards.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Rubbish

Pro: None

Con: They don't know what they are doing

What a load rubbish. Sky please stick to just TV your broadband and phone service as been disgusting. They can handle normal enquiries but if you have a problem good luck you will need it. I have had it with sky. It's been hell

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Agree with Others - Plusnet is the way forward!

Pro: None

Con: Expense

In my opinion, plusnet can not be beaten in quality of internet service. Even better is the fact the helpdesk is located right here in Great Britain. Giving us a friendly, understandable english speaking person at the other end of the telephone line. Please tell them I referred/recommended you, my username is craigr001. Top quality supplier. Certainly do recommend.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky broadband is complete rubbish

Pro: None

Con: The whole service

I'm with sky broadband and I'll say it pretty straight. DO NOT GET IT. Customer Service is the same old text book troubleshooting when my internet is down. I get complete rubbish download speeds though my contract is unlimited. My download speeds are capped every single day. Sometimes SKY broadband doesnt give me full service for a whole day at home. They have compensated me for several months now. I am looking to change to a different service provider. And to top it that I am now waiting for my router to connect through the main line in order to access internet, so I can post this review. BT infinity here i come.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

In comparison, great broadband!

Pro: Speed & Reliability!

Con: Customer service - very bad!

Apart from ignorant IT support they have, else is just fine, had BT for 3 years & Virgin Media cable for 3 years, then switched to SKY just to see what they have to offer and it's been great so far! Their routers are bit outdated but speed-wise, works like a charm.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

sky tell you anything to get you to sign

Pro: none

Con: to many to mention

was with bt and got speeds up to 6 mrg everyday no problem changed over to sky connect with tv and phone i get approx 1 meg on a good day and i just noticed my line is capped a 2meg sky say it isn't but the bt speedtester says it is contract or not if this doesent pick up soon d/debit cancelled and i'm off

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Beware of issues with choice of router!

Pro: Good value, reliable

Con: Total inflexibility re certain T&C

Overall, I have been happy with the Sky broadband service - reasonable speed (although nowhere near the advertised speeds) and the connection has always been reliable. HOWEVER, all those considering Sky, please be aware of Sky's total inflexibility when it comes to choice of router. Yes, a router is supplied as part of the overall product, but the one supplied is a very basic model and not up to much if you want decent wireless coverage, faster downloads, etc. Here's the issue: Sky will not support any other router; if you choose to purchase a better/higher spec router and have problems connecting to your broadband they will not help you at all. Yes, there are ways to get round it if you Google around, but these don't always work. My point is: How can Sky possibly think they're justified in dictating to their customers what router they use? Surely this is a matter of choice for each customer. Due to Sky's complete and utter lack of reasonableness of this subject I have decided to cancel my contract with them - I'm going with Plusnet. And guess what - straight away they said no problem at all with MY choice of router! (A Netgear N300) So anyone considering Sky broadband - BEWARE!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

Sky Broadband Review

Pro: The T.V.

Con: Everything Else

This is so hard to do with out swearing... So we have had Sky TV for nearly 8 years and sky broadband about 1, and frankly I cant see why we have had it so long... There Customer Support is shocking, speed might as well be dial up, and reliability depends on how hard the rain is coming down. The speed would actually inprove if I went to youtube offices and used there computer instead of mine. Customer support talk to you like a 4 year old. If there is a problem with the connection they ask you to connect your computer using the cable. Because they follow a script, arnt tec support ment to be techy's? Not 4 year olds. Relisbility is ok, but the speeds go up and down so much its unreal. Don't be fooled, if you sign up they will give you fast broadband but once your on the contract they slow it right down and limit how much you can use before the snap you off altogether, even though there advert says otherwise. If you call up and complain its slow, they try on some bullshit saying there testing your line to get the broadband faster. Yet it never does!! Sky are lieing balls of utter uselessness, Save your money and put that bit extra to get something a whole lot better.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

MR

Pro: NONE

Con: GETTING WORSE

SERVICE USED TO BE OK NOW USELESS WAITED 3 DAYS FOR A CALL FROM IN HOUSE 2ND LEVEL TEC BECAUSE 1ST LEVEL TEC COULD NOT SORT IT HAD 10 DAYS OFLINE . JUST NOT INTERESTED AVOID

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Sky Broadband Review

Have been a customer of Sky for 5 years. I used to have the 10mb package & used to get between 3 - 3.5mb D/L speeds. I upgraded last year to the 20mb package & i now get between 6.5 - 7mb D/L & 0.9 - 1.1 Up/L,. Not the greatest speeds but faster than my neighbour with her BT package. At £5 per month on top of my Sky TV subscription & excellent reliability its a solid package.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Sky Broadband Review

used to get 13mb download speeds a year ago but its down too 8mb phoned sky mentioned having problems with disconections and slower speed. their solution was too slow it down even further and still pay for 20mb download speed totally useless. BT here i come

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Sky Broadband Review

Been with sky since leaving virgin media for nearly a year. not had any problems at all. speed could be faster running at 3.5mb however i dont game so dont need super fast. i can stream a film for seemless watching within a few minutes. highly recomend.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Awful. Truly awful. I dunno whats being paid, I don't deal with that, but it's barely usable most of the time. Strangely enough, Xbox live and PSN work fine, as long as no other network activity is occurring at the same time. YouTube is unusable, downloading updates for my Xbox or iPad is an all day job, sometimes takes two days, downloading one song takes a good five minutes. I did a speed test and our download speed was 0.16, which is abominable. I'm hoping I don't have to stay here long, because this is ridiculous. .

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

Sky Broadband Review

I had Virgin but they decided to put too many people on the network in our area so on my 30 meg service I couldn't even play a you tube video, and the time frame for a resolution was 8 months, no thanks. Went to Sky and it is great, even though I only get 4.6meg DL it is reliable and is faster than the virgin 30 meg, because it works, virgins didn't. I live quite a way from the exchange, I am more than happy

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

Sky Broadband Review

I have recently changed over to Sky broadband & phone unlimited. I have to say that the whole process was effortless & Sky's customer service dept have been very helpful. Everything happened when Sky said it would & my BB speed is much faster, no problems at all - very happy!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Sky Broadband Review

I swapped over to Sky 2 weeks ago both my phone line and broadband, my broadband router arrived late due to the fact that the sky rep had forgotten to add the router to my order, after a 3 day wait the router arrived, in 2 weeks I have suffered 2 outages consisting of 48hours without being able to recieve both incoming/outgoing calls and my broadband was also down. my speed has gone from 16megs to 3mb download speed, Sky have said that my line is only capable of 10megs - my last provided 02 gave me 16megs constantly.... I am leaving Sky and moving to BT for both phoneline and BB - infinity here we come... I was tempted to move to sky due to the price but I suppose I should know better, you get what you pay for...

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

This is probably the worst broadband provider that is available. The connection is meant to be 11.0 Mbps but really I am getting is less than 300kbps - it is, at best, completely dysfunctional. Avoid at ALL costs.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

Terrible customer support. Unable to sort the problems out, 3 different ideas as to the cause before deciding the router was faulty, i have to wait several days before someone is even going to contact me to attempt to send me a replacement despite admitting its a faulty model... 5 phone calls to get to this stage and multiple broken promises. I will be changing provider as soon as i can and not returning.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

Sky Broadband Review

i was with sky full deal tv and phone bb the lot and i moved house and cancelled the lot as i didnt want tv however when i moved i had no phone line costing upto 125 quid i tried sky and much to my suprise they were a tenner to put a line in and got unlimited broadband and no tv and being my second time with sky broadband im a happy customer no problems and if i ever ring them the staff are friendly and helpfull so its a 10/10 for me for sky

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

I think sky is only good for tv deals and not broadband coz since i joined 2 months ago after their advert i have had connection issues.They claim they sent out faulty routers which they have to recall back.AFTER SENDING ME A 2ND ROUTER WHICH IS ALSO FAULTY,THEY ARE SENDING ME A 3RD ONE.WHAT A JOKE.EVERYTIME THEY GIVE ANOTHER EXCUSE.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

Recommend avoiding sky broadband despite their "amazing" package offers. You will likely get upload speeds faster than your download speeds (that's very bad). Other sky users I know also show similar results to what I'm getting - 0.16Mbps compared to the 20Mbps they are advertising. Customer support is good at answering the phones but don't expect any help. Their engineers seem to always be absent and you are told the problems will be fixed the following day. They never are. This will go on for many months so you're better off paying a little more money for a much much better service, reliability and speed.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

Seriously DO NOT use Sky! I have now been waiting 5 weeks for an internet connection to be restored.I am now waiting for my 2nd router, which should have arrived by now. Such a joke, a different story every time I call and different promises made! Now using the library internet to look for another provider and write this review. JOKE:((

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Sky Broadband Review

AVOID SKY BROADBAND - I added Sky Broadband & Phone to my existing TV Package. I must say, it first took them around 3,5 weeks to get the line installed (via BT). I received the router one week later, however, never managed to get a working connection for more than 15 minutes. I spent several hours on the phone to customer services and they have carried out a few tests on the line, etc and concluded that the Router was faulty. The second router they dispatched never arrived. 1 month into the contract, issue was still not resolved.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

Been with Sky for almost a year. I only get about 4.5 MB and not 20MB as advertised. I also had 2 days of connection failures for that time. Overall pretty consistent, but very pricey compared to others. Ihave used Telewest now Virgin before for over 10 years. If Virgin reduce their price I would jump ships right away.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

slow ping, weeks without service due to broken router, avoid. use virgin media, which although have terrible customer service since aquiring ntl, at least allow you to use a router that works rather than being forced to use their heaps of junk that crash.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

my rubbish sky broadband router ( which crashes whenever i try to tunnel a vpn through it ) died and two weeks later still no replacement. i even have my own router ( that doesnt crash when i tunnel a vpn through it ) that i could use but those rip off merchants wont even give me the user/password so i can use a decent router on my own broadband service. absolute rip off. avoid like the plague.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Sky Broadband Review

Moved from Pipex after 16 years with them (due to many problems since their takeover) to O2....what a catastrophe that was! The worse connection speed I've ever had and that includes when I was on dialup. Been with Sky now for about 4 months and all I can say is GREAT! At last, the best speed I've ever had (3.5Mb/s) considering my distance from my very old exchange and good ping and bandwidth too..I joined my existing Sky TV package with their broadband and phone line..everything was up and running in a matter of days and well before I was expecting it, oh by the way, I took out the unlimited broadband package as my family are very heavy users of the internet including gaming, I regularly check my speed, bandwidth and ping and so far it has been brilliant. I did phone their call centre to begin with because I wanted to connect my router though theirs..the guy I spoke to was friendly and helpful. To summarise I would recommend Sky broadband unlimited to anyone.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

I have been waiting 3 months for sky to install phone and broadband services. They have still not done so despite me spending nearly four hours on the phone to them and spending over £50 making those calls. They do not keep notes of their customer conversations so you can speak to someone one day and then be told the next day that there is no record of the call and what you were told was wrong!

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Sky Broadband Review

I have been using a basic Sky broadband package for three years. I have never, literally never, had a problem. When I have called their customer service it has been concerning issues with the TV, but even then they were friendly, prompt and went out of their way to help. About to switch to Sky Unlimited as checked out BT "Infinity" and found it is actually anything but. Right choice made.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

My brother in law and I are on Sky Connect. Because he went over his 8meg limit, they upgraded his connection and lowered the price. When I contacted Sky, I was told there was no chance of a change for me. Late afternoon and evenings are terrible for connection. I can't wait for my contract to end, then they can stuff the lot, especially as I'm paying nearly £70 a month for all the packages. I wish I hadn't left Virgin!

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

Sky Unlimited Broadband Review

After altering from the abismal service of BT's *top* package I was refreshingly suprised at how honest and efficient Sky were. 3 months later and i've had ZERO problems running speeds of around 15 mbps constantly, at half of the price I was previously paying with BT, formely quoted 7-8 mbps with BT and never receiving more than 2 mbps. Perfect for heavy users whether your persistantly downloading via P2P, online gaming or just have multiple users frequently accessing it. Absolutely no throttling, traffic management or any other excuse many ISP's employ to slow your speeds throughout peak times. I can't recommend it highly enough!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

I was thinking to change to sky bb but seeing these rveiews and others over the internet I have since changed my my mind so thay won't be getting my wad

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

I wish I checked out reviews for sky before I singed up for there nightmare.When it finaly came on slower dial up 10 yrs ago.It took 8wks over 30 phone calls,what rubbish,Ihave managed to cancle Quoteing the sale of goods act that the service was not fit for purpose.Please read as many reviews as you can before you deside,Ihave not found many good ones.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Sky Broadband Review

previously a talk talk phone customer but after their total ineptitude in processing my broadband order dumped them. upgraded my sky tv package to broadband & sky talk. within 2 weeks I was connected. estimated speed of 13mb has proved to be the lower of the sppeds I regularly achieve 15mb. have experienced no problems at all since i connected 5 months ago. feel it only fair to submit a good review as only disgruntled customers seem to review. for me sky are tops

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

Probably the worst mistake I ever made was to change from BT. Bad signal, drop off of an evening. If I was tied into a contract I would leave tomorrow. Six years with BT and never, not once did I have any of the problems I have had with Sky. When I eventually get a signal I have to re-enter my password which is 18 characters long. Do yourself a favour and leave well alone. I was warned about it by a friend who is an ex sky engineer but alas I took no notice. Do not make the same mistake!

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

Sky Broadband Review

I'm a network consultant. It's my nature to avoid package deals, due to 'putting all your eggs in one basket'. I decided to go against this fact and choose Sky for TV, BB and Calls. At my previous property all was fitted and everything was quick/reliable/etc. Having moved to an area which requires a dish to be installed in a hard-to- reach area, they are a nightmare. However, credit where it's due, the BB is up-and-running and it's providing great service again. They normally ship D-Link or Netgear routers - cheap and cheerful, but at least they don't stock Belkin *spits*. I actually think for the price (£7.50 per mnth on top of TV package) that I'm getting great value for money. Now, if I can just get the dish sorted out.... 3 weeks now!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

l just cancelled my broadband and phone line with and my tv package they say l can not have my line or phoine number as they say it belongs to them now all they say is l will have to get another line and phone number from someone else but they dident tell me this when l joined with they should have told me l was giveing up my phone line and number if they had l wouldent have gone with them might try talktal done know if there ok

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Sky Broadband Review

Barely usable when Traffic management is on, at "peak" times which is basically 5pm-11pm and ALL weekend.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

same problem as usual i'm afraid, sold a package-they take the money then dont deliver the promised broadband - agree to pay the extra £5 then they never bother to hook up the sky talk. absolute rip off - then after hours on the phone they won't let you get out of the contract, which they never adhered to! never go with sky is the best advice i can offer

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Sky Broadband Review

Been with sky now for over 2 yrs I was sold the package of broadband, Sky+ and Sky talk - it wasn't until I had already cancelled my then current ISP that Sky told me that they couldn't give me broadband in my area, I would have to go on to Sky Sonnect @ £17.00 p/m NOT the £5 p/m BB I had signed up for - Speeds were ok up until about 5/6 months ago since then its almost useless now between 5pm and midnight (the time when you actualy need / want to use the bloody thing!) - My speeds have dropped from a respectable 5 mb/s down to 0.36 mb/s !!!! I have phoned and complained too many times to mention - get same old fob off - Tech support? I might as well ask the cat. It's so bloody frustrating - On line gaming??? forget it CRAP,CRAP CRAP,RIPOFF

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

Sky Broadband Review

Just changed from Zen, who are supposed to be one of the better providers, to Sky. Having read the reviews after i changed over I began to wonder if I had done the right thing. So after 2 weeks my speed is far better than before at a fraction of the price and everything is working perfectly.So why all the bad reviews? Can only assume that most people only write reviews when thy have something to moan about, so I thught i'd break the trend. Sky is good, so far, 5 stars from me.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Sky Broadband Review

was supposed to receive £50 MS voucher voucher for joining Sky online. That was half a year ago. Despite numerous phone calls and emails and everyone re-assuring me I would get it within 28 days still no voucher in sight. It was the voucher that made this offer competitive. Obviously a good name is no longer a hot commodity in business.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

Sky Broadband Review

I have been a loyal customer with sky broadband and havent had a problem till a month ago.Ive had 2 new routers enigeer visit phone line fine.After demanding to know how many ppl on same card(27) i found what the problem was insufficent bandwidth.After confronting sky about it they said there was nothing they could do about it.Admittedly my router only drops 1 a day on average instead of 30 times a day.So some improvent but no trophy.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

have been with sky broadband for 2 years recently upgraded to sky broadband unlimited. I live in langdon hills area in essex. Speeds are great, although advertised as upto 20mbps I consistently get 12mbps download and 1 mbps upload when tested on speedtest.org. Pingtest rated it as A which was impressive. I have no problems watching videos in hd quality on my new desktop. On my old laptop the video slows down this is mainly due to the old 16mb video card on the laptop. Never dropped a connection until now. I am satisfied with the connection. Although recently Sky have started to monitor usage (the reason I had to upgrade to unlimited) and I feel my usage may have been shown to be more than I actually may have used.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

It took 3 months for Sky to upgrade my line to Broadband, despite letters and phone calls. First Broadband speed check was 874mp, but under Sky's instructions I left Router on permanently for 10 days to improve service and it has gone down to just over 600. Do not under any circumstance choose Sky as they are inefficient, and Broadband speed is useless

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

I was with Tiscali for over 3 years and never had an issue. I have changed to Sky and I wish i hadnt, not only does itnot support using your own email set up but the connection keeps dropping out."Because its not connected to the master socket" they tell me....funny that never had an issue with Tiscali....cheap in name...

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Sky Broadband Review

this is a good value service. Unlimited download capacity with out have to abide by any fair useage policy. The speed is not great but ok. Although this has more todo with my connection leadand distance from the phone exchange. I am inclined to think that most of the harsh reviews are down to people who have old or crappy PC's or dont live close to a phone exchange. I mean, lets face it, unless you live in an inner city area any broadband provider is likely to have crappy speeds. Give SKY a break, the better than most of the other providers out there.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Many many moons ago I had a 14. something modem. Then I got a 56k modem. It was amazing to get ISDN and when BT Broadband came well enough said. Using the interweb for what it was made for. Until the dreaded day I decided to move to Sky for all. I now long for the days of 14. something. AVOID SKY IF YOU ENJOY THE WEB AND ALL IT OFFERS!!!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

im with sky and looking to change was with tesco finest and always got the 2mb i was paying for sky promised me 6mb constant as im not far from exchange for the last year its never been above 3mps and that was after midnight ,numerous emails and calls [they blamed BT line ] still have not resolved it so im leaving absolute rubbish and not worth the £19.00 pm

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

Sky Connect Broadband Review

Rubbish evening speeds, exactly when I use it most. Embedded videos stall, downloads take forever and huge game lag. Sorry that I moved from BT. Avoid.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

I actually got a better connection with Wannadoo which was free. Have rang Sky on numerous occasion but they keep blaming the phone line rather than their broadband but if it was the phone line at fault I would have had the same problem with previous provider!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

We have had SKY TV, including Sports, Movies, SKY Talk Freetime and SKY Broadband connect, no room at exchange since June 09. The broadband was reduced from £17 to £5 per month when we joined and will remain so until Broadband Base is available. We were set up really quickly, way ahead of expected due date and the service has been excellent ever since...really can't fault SKY at all and cant believe all the negative reviews. We have been with Virgin and AOL in the past and SKY are better than both of them put together...and cheaper too!!!!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Absolutely the pits! Sign up for Sky broadband ONLY if you can afford to have no phone or broadband for indefinite periods AND dedicate untold hours to being messed about on premium rate phone numbers. Awfull beyond belief!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Pathetically slow. Thank goodness I didn't cancel my previous Broadband provider on a second line into our house. Sky Broadband Everyday came in at no more than 500kbps compared with over 4 mbps with my normal provider. It's even proving difficult to cancel as the router testing period exceeds the cooling off period. Avoid.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Sky Broadband Review

Im at a loss why so many people have marked Sky so low. I can only thing that some of the complaints must be down to one or more of the following, poor pc's or adware etc, poor quality house wiring, poor local telephone lines, or poor technical knowledge. Or they are running bittorrent as most isp's Sky included will restrict bittorrent traffic and it WILL effect your net connection. Ive been with Sky a while now, my connection is always bettween 8.6 and 10mb, upload speeds are generally around .8 to 1mb, ive yet to have a disconnection, and I have no problems whatsoever. The router is connected directly to the main socket in the house, and is always consistent. The only fault i could make is the router. Its tied to only having two ports as two of them are reserved so if you do have extra peripherals in the house its a problem (for example our downstairs pc is hardwired, as is the upstairs pc, but we could not add the network hard drive), but its not that hard to connect your own router if you know how. I run speedtest once a week and never had any problems. For £10 you really cannot go wrong.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

Sky Broadband Review

I'm on sky Broaband Unlimited for just over a year now and for me it faultless very good. I'm on 6 mbps and i got this during peak times. I also got the BT iplate off ebay £5.99 2months ago and for me i got a increase of 1.5 mbps so now i'm on 7.5mbps A MUST BUY for anyone. I think i've bein disconected 3times in just over the year so reliability is very good. At just £10 per month for broaband no other ISP can match this and is an absolute bargain in my eye. When i've had to ring up sky customer service i've found them to be good and very helpfull over the phone OVER ALL i give Sky Broadband 10/10 and TV 7/10.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Sky Broadband Unlimited Review

I'm on Sky Broadband Unlimited and so far it's been faultless. Whereas with BT I would regularly get speeds akin to dial-up during peak times (under the excuse of "fairness" even though I struggle to see how it's fair to give me less speed than what I paid for), with Sky I'm getting full speed during peak times. As I should. Haven't had to deal with their customer support so I can't comment, but then again I rarely used BT's customer support because it was awful (I'm incredibly computer literate; I don't need to be told to "switch it off and on again" as that's one of the first things I try...idiots). £10 p/m is an absolute bargain. The fact that I now only have one account to manage for my TV, broadband and phone also makes life easier.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Awful awful awful. I am on a 20Mbps connection and get only 380Kbps!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Sky Broadband Connect

good speeds around 7Mb during the mornings and early afternoon gets to around 3-4pm and the speed dramatically drops off to less than .05Mb... what a joke!!!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

ABSOLUTE USELESS. STAY AWAY --- YOU HAVE BEEN WARNED.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

I made the mistake of changing my telephone and broadband service over to sky, HUGE MISTAKE!!...they have got to be the worst bunch of cowboys on the planet!..my phone line has been down twice in 4 weeks, this time it has been down for 7 days so I have had no broadband and no landline. The customer service should be re-named "customer abuse!". I have literally been passed from person to person and put on hold for up to 2 hours everytime I have rang them to chase up this fault and when you do finally get to talk to someone they have absolutely no idea whats going on and so your just passed on again to another department, it is a total nightmare!..I have now lost all hope of ever getting my phone line back up and running with sky and will be leaving them hopefully very shortly and going over to BT...I would advise everyone to stay away from sky talk and broadband!!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Got sky broadband about 2 weeksa ago, a 10mb connection, on the initial day we had a 1.2mb speed, and it has a testing period of 10 days where they find your optimum speed, its been them 10 days and we are running at best 138kbs, will 100% go back to our virgin media 10mb connection, which varies between 7.5mb and 9.7mb. avoid sky broadband at all costs

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

At first Sky went pretty well, just recently i upgrade to 20meg unlimited broadband, and i have to say it is terrible, ive never got more than 1.8mbps (I gotten that speed while having 10meg with them). Terrible company, terrible service, do not recommend at all.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Sky Broadband Review

As other reviews here and in other forums suggest, as soon as 4pm arrives expect your download speeds to drop to dial-up speeds. For the past two evenings I've been getting 2kb/s. And yes I've had similar problems with the router and orange flashing lights...

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:2 star rating2 star rating2.75 star rating2.75 star rating2.75 star rating

Sky Broadband Review

After over a year with BT, we decided to switch everything to Sky. Because we are not in a Sky area, the line equipment and broadband is still provided by BT. The product we have is Sky Connect. After a good start, we have seen speeds plummet evenings and week ends. The speed we get is sometimes below 0.5MBps while it is normally 6.5. After a number of phone calls, relocation of the modem to the master socket et al, things have got worse. Being fed up, we contacted Sky in view of an early termination of the contract. They have blamed BT. They have made a number of allegations against BT including that BT favorises their direct customers, that BT caps people on a whim and does not inform either the line user or indeed the customer's supplier. I have put these accusations to BT who, you guessed it, denied them. We will obtain a Mac code, move back to BT. If we have not joy there (and that would be a shame... the BT Vision box requires 4MBps to function), then we'll have to buy a dongle and use the 3 network!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Where do I start with my problems with Sky? Firstly, I know that I live all the way out in the sticks, and that even BT has probably forgotten that they even have telephone exchanges here, but come on. I agree with several people here -- dialup would be faster. I get barely 0.4mb (if I'm lucky, and when I get that I do cry a little for joy) and that's when the dreaded orange light isn't coming on on the router, telling me that it has disconnected and needs turning off at the back to restart. This happens at the start of peak time, and has been known to happen twelve+ times a night. Sky tells me it's my phone equipment. I must have dodgy phone wiring inside my house, which is a crafty thing for them to say as it's then my responsibility (and at my cost) to have the wiring looked at and not something they are required to do. I have paid to have a new master socket installed, and the disconnections HAVE become less frequent (only two or three times a night!) but sometimes the orange light is on and persists for DAYS. No broadband for days, and Sky doesn't know why except, yes, my telephone cabling must be dodgy. Their free router is awful. It has no power in it. The only room I can get a proper signal in is the one that the router is in, and that's when I'm sitting right on top of the thing, and this one corner of the room above it. Trailing ethernet cables have nearly killed every single member of our household as we desperately try to get and keep a connection. Forget the PC in the room RIGHT NEXT DOOR, the signal it receives is so weak that it constantly drops the connection. This is after buying, at my own expense, three different wireless antennas for it, of different makes and models, to try and improve the signal. None have done so, and the computer out at the back of the house doesn't even think Sky is giving out a broadband signal, though that computer picks up the signals of THREE NEIGHBOURS (and I don't live in a terrace), my own router, in my own house, can't get to it. Sky Broadband was only cheap for a time, then they put the prices up. Customer support just tells me that my house must need rewiring, and that I should basically do that before ever bothering them again with anything ever. Yeah, sure. I'll tear the walls and floors and ceilings of my house apart to run some new phone cabling throughout an entire property, just so your router can actually stay connected for twenty minutes at a time. And of course the problem absolutely CANNOT be with them or their router. Sorry Sky, no deal. Contract up soon, and am desperate to switch to something that will actually give me, you know, any kind of service at all.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Sky Broadband Review

Just switched from BT after 3 years with them. So far so good, with Sky I'm getting 3 times the speed 6mb for a third of the price BT charged. Haven't had to deal with coustomer support yet so can't comment. Really happy eith my Sky broadband.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Having spent around four hours on the phone to Sky over the last week, I am now convinced that Sky's broadband helpline is literally the worst helpline in the entire known universe. From passing you to different departments every five minutes to constantly giving you conflicting bits of information, their helpline has it all! Honestly, Sky is the absolute pits. My internet simply stopped working a week ago, and the people who work for the helpline go between telling me not to worry as my line is still active, and then telling me that it's been disconnected by mistake. Why am I getting conflicting information from the same department? Why are none of them able to simply check my records, see when the line was disconnected, and the reason for it? Furthermore, why do I get put on hold and then offered a 72-hour callback option when these checks clearly cannot take more than around five minutes? I think I'd perhaps be a little gentler towards Sky if only the internet wasn't absolutely dire even when it's running properly. As it stands, the internet they provide is crap and if it breaks you simply have no chance of getting it fixed efficiently. That I have to call them everyday to fix a problem which they have admitted is their fault is frankly embarrassing - why am I the one having to run around getting things sorted when it's their problem? I was even told at one point that getting the (faulty) line disconnected and reconnected would cost me £60. The notion that I'm going to pay Sky money after spending four hours on the phone to their useless helpline in response to them screwing-up my internet connection - which I'm still paying for, I might add - is frankly laughable. As a side note, the star ratings to the right of this review do not accurately represent my feelings towards Sky, as I was not given the option of selecting negative numbers.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Sky Broadband Review

poor speed, poor customer sevice, poor company.............................. after being bounced about different departments for an hour, finally the right person could test my connection speed to see why i was getting 1.5 mg when i am paying for 10MG. He answer "it must be your distance from the exchange." my reply " The exhange is next door to where i live how much closer do I need to be ?" reply " i don't know i'll check with our engineers and call you back " .. "when" i asked. With in 72 hours. Great i said. A month has gone past and i am still waiting. I have written to BT to see if i can move in to their exchange to make my distance from the exchange even shorter so SKY will have no excuse...

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Absolute tripe; router is cheap and overheats easily, dropping your connection for no reason, speed is... well, what speed? One distinctive memory was a sudden, inexplicable drop to less than 7kbps. Customer support is dreadful, kept my dad on the phone for more than two hours before informing him nobody was available. Also has an annoying error page that your browser points to every time your connection is unavailable, causing you to lose whatever page you were looking at. Not good, especially if you browse with a lot of tabs. Do yourselves a favour and avoid this rubbish!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

In relation to the review i did below. just spoken to a better informed tech support lass. Seems starting this week Sky have, depending on your exchange, started a trial. All Sky Connect customers get shafted at peak times...sorry, get the available bandwidth shared out in tiny little portions no matter what...to be fair etc. They are keeping a log of it and have had a bucket load of calls about it...me thinks not good calls!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Sky Broadband Review

Customer support, in general, is rubbish. Poor service is just explained by reading from the 'other people are using the line as well' script. Last night i was told the woman had done a line test 2 seconds after i asked for one...a-bloody-mazing as i had no indication at my end, unlike my previous ISP which took a min or 2 and caused my connection to drop while it happened! As for speed...blergh....

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

sky broadband is rubbish avoid, never works wireless router is useless, customer support useless, get virgin media they are a lot better. I will not have it ever again,

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

Apparently connected 7 days ago. I set up the router two days ago when BT McAfee said I was not covered. So far very poor communication from Sky for both TV and BB Connect. Connect not working last night (too slow so Outlook timed out as did most URLs) but they do say there is a settling in period. I suspect they have huge contention ratios but string you along for a couple of weeks so that its too late to cancel the order. TV Sky+ still not working properly after two weeks! - an Admin error followed by delays and failure to notify viewing card registration etc. It is not looking good. I was with BT, perhaps the devil you know is best. BT of course offered a better deal as I left including their "BT vision". Time is now close to cancel Sky: will it get better?

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

I cant believe it when I called SKY and asked them for telephone and broadband package to be added to my TV package. They turned me down as an existing customer as they only offer this to new customers as an incentive. Once your with them they do not want your custom for anything else. I was told "Watch this space" that I might get lucky LOL

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

I recently upgraded from base to everyday and the speed only went up by 1 meg. Absolutely crap speeds and when you tell them they dont do anything. I have upto 10mb and i get 2 mb! wtf

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Avoid Sky at all costs

I just wanted to warn anyone considering signing up for Sky broadband to save yourself the bother. If after reading the below, you still sign up... you only have yourself to blame!! In April 2007 I moved house from Basingstoke to Colchester. I cancelled my Sky Broadband in Basingstoke and signed up for new Sky Broadband in Colchester. I am on the 8Mbps connection (not LLU). I always connect to the router at 8128 kbps, and get real download speeds of around 6Mbps during the daytime Mon-Fri. However, in the evenings and weekends it usually drops to around 0.5Mbps, which is unacceptable, and Sky have stated there is nothing they can do about it since it's due to "other people using the internet at the same time". This was the last straw, so I called on 17th Aug to request my MAC. The calls on 17th Aug did not go so well but after about 1.5 hours on the phone, being transferred between multiple departments without explanation, being cutoff once, etc, one time being given the MAC Address of my router (doh!), I eventually got confirmation that I was being sent a letter containing my Migration Authority Code, and I would receive within 5 days. As I hadn't received, I called on 23rd Aug to chase. Here is how the call went (this time, I made a record.. to get here I called on 08442 410515 then options 5 and 3) . me: On 17th August I was advised that a letter was being send with my MAC, so that I can migrate to another broadband provider. As I have not received the letter, I would like you to confirm when the letter was sent, and if possible, provide the MAC over the phone to save time. 1st Sky person: We can't give you a MAC as your broadband is already cancelled. me: No it's not. You're referring to my broadband on 01256 xxxxxx (Basingstoke number) which was cancelled over two years ago. You are providing me with broadband on line 01206 xxxxxx (Colchester number) 1st Sky person: Erm... I can't find it, need to transfer you to Broadband Tech. 2nd Sky person: Hello, How can I help you? me: (gave all details again). 2nd Sky person: Ok, sorry about that Sir, let me just have a look. (call gets transferred with no explanation) 3rd Sky person: Hello, How can I help you? me: Which department is this? 3rd Sky person: Broadband Sales me: I have no idea why I was transferred here. (gave all details again) 3rd Sky person: OK I'm transferring you to the right dept me: Which is...? 3rd Sky person: Broadband Cancellations 4th Sky person: Hello, How can I help you? me: (gave all details again) 4th Sky person: We're definitely not providing you with broadband on number 01206 xxxxxx, I'll have to transfer you to provisioning... Automated Message: this department is now closed. [cuts off] Waste of another 24 mins / approx £1.20.] I then called FAST.co.uk: me: Hi, I want to transfer away from Sky and to you, but they are so incompetent they can't provide me with a MAC as they claim they are not providing my broadband, anything you can do to help? My number is 01206 xxxxxx Fast.co.uk: I just looked up in BT's databse, and it definitely states Sky is providing you with broadband on this number. I'm afriad we can't intervene -- you'll need to report them to Ofcom on 0207 981 3040. Sky have a legal obligation to provide you with a MAC number within 5 working days of you requesting it. I'll call Ofcom on Monday.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Sky Broadband Review

Dreadful Dreadful service. You'll be OK until something goes wrong ... For me, the Wireless broadband keeps losing signal. The SKY broadband helpline consistently takes and age to get through to and uses incomprehensible technospeak. I'm switching to another provider PDQ. A lesson learned.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Sky Broadband Review

the worst broadband providers i have ever come across, particularly wireless.. absolute rubbish!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

I have just swaped from Virgin to Sky what a big mistake that was, Firstly it took 3 weeks to get sorted as there was a problem with my router delivery, once i got this sorted sky then said i need to leave router on for 10 days so they can adjust my signal, did that and i have just speed tested my line and i am getting.........wait for it........1Mb i am supposed to be on a 10Mb connection and was then told that the most i will recive is 4Mb which i accepted but to only recive 1Mb this is awful and trying to get intouch with Sky is even worse you can expect a 30min plus wait on hold. Once my years up ill be going back to Virgin....

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Sky Broadband Review

I must say this is the best broadband i have had and its faster then most ISP even VM. And the speed depends on your BT exchange not sky.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

At times very frustrating. Pages can take minutes to load. Did a speed checker test for my connection that is supposed to be 2mb and got a result of 128kb, or 1/20th expected speed. wanted to watch an 11 min vid and it took over an hour to load! unacceptable and unusable.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Sky Broadband Review

Very poor speed. Just like it's customer support.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Sky Broadband Review

Worst performance by Sky. I bought sky tv + talk + broadband. It took 2 months to get the whole package. After getting it, speed of the broadband is very low. I cannot watch videos in Youtube. It will stop intermitently.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

Sky Broadband Review

near faultless performance at up to 8mb for 2 years now. Previously with worst supplier Virgin. £10 pm for unlimited a bargain compared to anyone else.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sky Broadband Review

worst broadband provider ever, it takes an hour for the broadband to start then you only get 30mins before it decides to cut off, support is non existent. once the contract is up im going. DO NOT USE SKY.

Speed:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Customer Support:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Reliability:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Value for Money:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Overall:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Review 230

We have been with sky for 2 years now, we are on the sky broadband connect so pay £17 a month. For the last year we have had continuing problems with not being able to access the internet. The internet light on the router flashes orange, and we are unable to connect for up to a week at a time. Customer services are a joke, they keep you on the phone up to an hour, many of them don't speak good english and we have had no solution, other than change your microfilter. Would leave but don't know where else to go. Save your money and stay away from sky.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

Review 225

Sky is probobly the best, sky broadband provider in the world and is cheap and fast, so i give sky broadband and tele a 10/10 for both.

Speed:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating
Customer Support:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

Review 214

Yeah i might not be the fastest in the world for £5 a month you cant go wrong i have always been abpe to connect yeah a bit slower at peak times but all in all very happy and if you get to speak to someone in the UK also very good customer service i think.

Speed:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Customer Support:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Reliability:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Value for Money:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Overall:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Review 60

Dreadful, absolutely dreadful. Customer service is awful. I've waited ages to have my call answered and then been cut off. When you do finally get through the muppets generally can’t help. I signed up 3 weeks ago and still haven’t had the service installed. Wish I'd stayed with Tiscali. If I could give them a lower rating I would.

Speed:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.63 star rating

Connect

I was in a area where sky bb was not avalible so i was placed on what was called a connect pack(think thay got it from bt) i never had a problem untill i was getting switched on to there equipment and my services went down. when i called them they were very helpfull told me it would be down for upto 3 days but thay applyed the credit for the time i was down so i didnt have to pay for it. on the morning of the third day i switched on my bb and it came on straight away that was just over a year ago and never been a prob since i have recomended all my friends and family to join its grate

Speed:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Customer Support:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.13 star rating

As Good As It Gets

The facts are these; synched with the exchange at 8Mbps - actual speed 6.92Mbps about as fast as you can get given the distance from the exchange. Reliability has been very good - only 2 disconnects in last 12 months for total lost connection time of 40 minutes. Speed stability has been good. Never had to use customer support since connected. What more could you ask for at just a fiver each month?

Speed:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.63 star rating

Great Value

I've had Sky TV for ages and was paying extra for a separate broadband package. I now have everthing under one bill and it's saved me nearly £20 a month compared to my old provider. I get good speeds and thecustomer service people are excellent - not a bad word to say about Sky broadband.

Speed:0 star rating0 star rating0 star rating0 star rating0 star rating
Customer Support:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Reliability:0 star rating0 star rating0 star rating0 star rating0 star rating
Value for Money:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Overall:0.25 star rating0.25 star rating0.25 star rating0.25 star rating0.25 star rating

I'd rather have dial-up

I have been with Sky broadband nearly 3 months now and have to say it was a bad decision to go anywhere near them. I'm meant to have 16Mb but my emails would be delivered quicker by post. I've tried to speak to the customer service people but you just get put on hold and transferred form one department to the next and nothing is ever resolved.

Speed:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Value for Money:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

Overall:2 star rating2 star rating2.63 star rating2.63 star rating2.63 star rating

Review 59

Not bad but not great. Sky have certainly saved me money on my old package but speeds are average and customer service is pretty poor.

Close Back