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Post Office Broadband Reviews
Broadband Stakeholder Group Member
Internet Services Providers Association Member
© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
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Broadband Stakeholder Group Member Internet Services Providers Association Member© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
Reviewed by Maria Lally on Monday, March 8th, 2010
Don’t bother with this provider as it provides very little as internet speed. 32kbps is no use…my pay and go phone is faster than my computer. I really thought that the Post Office would have provided a better service. I’m very much mistaken.
If you see a Bike in a shop you dont buy it with no wheels!
This Internet service can’t even play You Tube.
Reviewed by Anonymous on Monday, December 7th, 2009
Terrible..aviod aviod.
Up to 3 hrs on hold for customer service. On other occasions minimum 1hr wait. When you do get through the person seems to have limited ability to help. I had billing issues that took 3 months and multiple phone calls to sort out.
Reviewed by Anonymous on Wednesday, December 2nd, 2009
total rubbish servive
been with them 6 weeks still no broadband service,customer service a joke constantly put on hold for anything up to half hour at a time,say they will phone back but don’t,trying to leave them but its a slow prosses due to nobody answering the phone. STEAR CLEAR
Reviewed by Anonymous on Monday, October 26th, 2009
It went from OK (200kb/s) to reasonable (150kb/s) to plain rubbish (70kb/s). That was the first time. We called them repeatedly until eventually they sent someone out to help us - that was a waste of time. The same thing is happening all over again. Fast, to slow, to slower. Stay away.
Reviewed by Anonymous on Thursday, October 8th, 2009
Completely terrible. It took ages to get through to their customer support, and when I did get through they weren’t helpful at all. In some cases they told me they would ring me back and they didn’t. I’m on the 8MB pack and after the first week I went from 8MB to 6MB to 2MB to 1MB and right now I’m currently on 0.20MB… I’m not exactly a happy bunny.
Reviewed by Mark Smith on Monday, September 7th, 2009
Hopeless, the worst customer services in the
world, I have phoned them 10-15 times and
three months later they still havent got the
broadband and phone working, I tried to cancel
about 4 weeks ago and they dont even seem to
be able to do that.
Reviewed by David Turner on Sunday, April 12th, 2009
This provider provides what is basically the BT service.They do it professionally and politely.The Broadband and Home phone package combines inclusive evening and weekend landline calls PLUS at the weekend inclusive UK mobile and international calls to 20 countries.Setup is done with a plug and play modem(no software to confuse)Customer service is UK based at local call rates.I have nothing but praise for this service and would advise you to check out the deal
Reviewed by Roy on Thursday, February 5th, 2009
I recently worked for the post office, its a great company with good staff. For those who complain about the speed the p.o. does not use LLU (where the company uses their own equipment in the bt exchange) so you have the standard speed of a bt line regardless of who you go to. the connection i have 2mbps isn’t great, but that due to where i live, but the connection has never dropped or been cut off and the netgear router is a good model.
It may not be the cheapest package however it does offer value for money
Reviewed by Spencer McQueen on Sunday, November 11th, 2007
I went for post office broadband because it was advertised as simple to set up and use and I have to say it was. I had it up and running very quickly. Though the connection has been reliable the speeds have been slow. I’m on the 8Mb package and usually only get speeds between 1mb and 2mb. I’ve spoken to customer support and they’ve not been able to do anything to increase my speed, so all in all I’m a little disappointed.