Plusnet Broadband Reviews

give them 1 star…and that’s generous

Hopeless.

Yes, most of the issues are to do with the current Ofcom regime, but being British about it and accepting that the current walled-garden approach leads to a bad customer experience goes no way to excuse the situation.

At the end of the day, what matters is who pays your salary - in Plus.net’s and Madasafish’s case, it is ultimately the CEO of BT, the same as Openreach.
Time and time again I hear from ISPs that they are “not allowed” to talk to Openreach even if they are owned by the same PRIVATE company.

It is about time that the ISPs stood up and reminded Ofcom that they exist to enable Broadband Britain and that what
matters first, second and third is the customer. Artificial rules and regulations created by Whitehall mandarins should be way down the list.

I live 1/2 a mile from the exchange,
suppose to get 6 meg, constantly got 2
on average, complained for 3 months
before I got my mac code with no extra
charges added… please remember {up to
8 meg } is not what they are going to
provide. Traffic shaping is strong, this
will affect your service… Plusnet or
crapnet, the latter for me……

In the current mess created by OFCOM it very difficult for any ISP to offer a competitive service, hopefully once we are all paying the 50p a month “stealth tax” for the investment we will be able to DEMAND exchanges are upgraded and wiring improved.

So why do I rate Plusnet so highly?

Put simply they TRY to offer good customer service, you may have to wait a day or so for a ticket to be responded but if they can do it they usually will.

I support several clients who are on other providers and I follow the PlusNet forums and the problems most people experience are as a result of problems at their exchange, their local BT box or their wiring. Plusnet and the moderators of their forum give step by step instructions to help users identify where the problem is.

Before you take out a contract check the status of your exchange, are the BT pipes HOT, do the competitors (if there are any) actually have any capacity, never mind a presence. When is the change going to be upgraded (if ever). What are the restrictive practices of other ISP’s (3 year contracts with Talk Talk).

If do you go with Plusnet, DON’T be tempted by a free router in exchange for a 12 month contract, pay the £40 install fee and get yourself a decent router that can do what you may want it to do later. Being on a one month contract is worth every penny as you never know when your exchange is going to change if things are going to change (like customer service or pipe capacity at Plusnet).

The product I am on is a legacy product called “broadband your way”, it costs me £14.99 for 15gb a month and it allows me to cap usage at that level. Currently Plusnet offer a very basic and limited £6 a month service if you are in the right exchange (otherwise £12) or two £20 a month services, one with no traffic shaping and 20gb a month, the other with 80gb and traffic shaping.

Traffic shaping stops users leeching but the good news is that from midnight to 8am traffic is not shaped and the usage does not contribute to your allowance. So if you have to download something big, schedule it overnight.

My value for money score is for my current product and this in itself is a good thing. A friend of mine was with NTL and when Virgin took them over he was assured they could stick with their products as long as it suited them, this was a lie and they were forced to change.

This is one of the key reasons I stay with Plusnet despite the occasional blips.

Worst broadband supplier ever. I have been suffering download speeds of 192 kbs for the past 2 months and support just keeps telling me the same old same old “check your wiring”. I have now migrated to another broadband provider and my speed has shot up to 6000kbs. Again, worst provider I have ever come across in terms of speed, service and the helpdesk support is extremely bad.

In a word Rubbish!

Was with Metronet before Pusnet took over; ever since had dropouts at old house.
Moved house, stupidly took advantage of their “move house for free” offering (where you still get stiffed for £60 transfer fee if you leave within 12months)……service started at around 1Mbps, degraded down to 310kbps within 3 months. Have had a (3rd) ticket open for 3 days without even a glimmer of action, the last 2 tickets havinbg been “oooh, its BT’s fault”.

Avoid this bunch of cowboys like they have the Ebola virus with added complications of of swine-flu. As soon as I can argue my way of the contract, I’m going to Talk Talk who have offered 6Mbps service (but I’ll be amazed if anything these ISPs say would stand up in court, so I’m reserving judgement).

Slow speeds, variable connection, very poor customer service, lots of hidden costs to be aware of.

I’ve been with PlusNet for 3 years now and have been very pleased with the service. I do think the monthly fee is a touch expensive but overall - very happy.
I’m on the net all day and have never experienced downtime.
Tested by Broadband Speed here with Broadband Expert and consistantly receive 5.3 Mb download, I think this is down to being 1km from my exchange.
Would recommend PlusNet.

I share a flat with my brother and we both have laptops so the wireless router is great and it’s performed really well with speeds usually around 6Mb. We had no problems setting it up and the connection hasn’t dropped once.