Plusnet Broadband Expert Reviews

Review 27921

The problem with the service dropping in and out is it would seem beyond the ability of Plus net to sort out, this is the second instnace in 6 months. The level of customer service is truly dreadful, its worse than BT at its worse......whoops I forgot it is BT. I would advise anyone seeking broadband to avoid Plus net if they want any form of reception that works

Review 27835

nothing but problems. NOT even switched on when changing over, then fault router sent 4 days paid for nothing. 2 engineers out recently (5 months after switching over) and sitll nothing but problems with constantly complaining the speed is bearly usable and now at 112 kbps (14kB/s) 48 kbps (6kB/s) these people are NOT bothered in the slightly about solving problems they have caused at the exchange and continue to cause. NOTHING BUT CONSTANT HASSLE AND ON GOING PROBLEMS. DO NOT SWAP TO PLUSNET - YOU HAVE BEEN WARNED !!!

Review 27599

Changed over phone and broadband to Plus Net a few weeks ago, and regretted it ever since. They forgot to post the router and the call centre agent was quite rude when i asked to be refunded for the duration i was not getting BB due to them not sending the router. Then I had problems with speed, was not able to do video call, it just kept dropping. Originally I had ordered the line saver bundle as the line rental worked out £3.5 cheaper on that. But due to a fault in their system they were not able to process the order correctly. They refused to refund me the extra money i was paying and even after following up for a month they haven't switched me to the cheaper deal they promised. The customer service agent just tell you that they will call back but never do. I am going to complain to Ofcom if they will not let me switch...

Robin Jones wrote on:
Tuesday, January 22nd, 2013

Robin Jones

Pro: none

Con: appalling support service

I've had a business account for Plusnet for 13 years and had much contact with their support desk to to service outage. This current period has been 6 days. They blame BT openreach for lack of appointments, but my contract is with PlusNet and i would like them to resolve it. I raised a formal complaint which has not been responded to and my business is still without broadband so i had to drive 180 to client site. Finally terminated service today and gave them a last chance to show me some loyalty but they said if i took the "Enhanced support" package for more money i would be bumped up the list.....appalling

Mr D wrote on:
Saturday, December 22nd, 2012

Avoid - they trap you....

Pro: Now its working its fast and stable

Con: Lost broadband for a month

Thanks mr schesse - saved me writing most of my review myself - very similar story!!! "We switched to Plusnet - that was a mistake. There was a major fault with the exchange and it took Plusnet OVER A MONTH to sort it, blaming BT all the way. Sure we understand not everyone has a fault like this... but our problem was how they handled it. 6 weeks of being fobbed off, arranging engineer visit after engineer visit, being told different things, saying they're doing everything they can." We waited in for engineers who weren't booked - "oh the system appears to have lost the booking". We lost our phone line twice - "oh that's odd, can't be anything to do with us". They refused to cancel "oh your 14 days cooling off period had passed" - which was lovely customer service given a month had passed without a single bit of data being supplied! Having said all that, after they finally got it working it has been fast and stable. Really really wish I'd just plumped for Virgin and opt fully out of BT and it's empire.... PS: How long can a BT owned company think they can get away with blaiming BT???

Angela Clubley wrote on:
Tuesday, December 4th, 2012

APPALLING SERVICE

Pro: No pros

Con: No service, or unstable service

Went with Plusnet for broadband and telephone. First 2 to 3 weeks the phone kept going off and the broadband service was at best sporadic. Called someone out, who said they had fixed the problem, after which the service was even worse. Called someone out again about 2 weeks ago, and everything has been working well. However, this morning the phone and broadband were down. I've had no telephone all day and the broadband was unavailable for most of the day too. It came back on, but once again, it okay for a short while and then unavailable again. I've had more problems with Plusnet broadband and phone in 6 weeks than Iwith any other provider. When I reported the lack of phone service this morning, I was directed to unscrew the unit that the base is attached to and test the phone by attaching to some wires! Great service! Steer clear.

Angela Clubley wrote on:
Saturday, November 17th, 2012

Appalling service

Pro: No pros

Con: No service, or unstable service

Changed over phone and broadband to Plus Net a few weeks ago, and regretted it ever since. Broadband and phone service was intermittent. Someone came out to look at the problem and supposedly fixed it, but within 5 minutes of him leaving, the phone was dead and the broadband speed down by 30%. Then things got worse. The broadband line drops every few minutes so is unusable, and the phone line does the same thing. When the phone line is active, there's too much noise on the line to even hear a conversation. Someone is coming out again on Monday, but only after we were forced to agreed to the possible charge of £60 if the problem is internal to the house. However, we have lived here for over a year, and never experience a problem with our previous provider. It was only cost that prompted us to change over. However, now we are paying for a service that we are not getting, and I don't suppose there will be a refund forthcoming. If the service improves and becomes stable, then I will enter a better review, but right now I cannot recommend this company at all. It has taken ages for me to even get this review on, given the up and down nature of the broadband.

mr schesse wrote on:
Thursday, November 8th, 2012

Plusnet - A WARNING

Pro: cheap

Con: terrible service, bad experience, fees

We switched to Plusnet - that was a mistake. There was a major fault with the exchange and it took Plusnet OVER A MONTH to sort it, blaming BT all the way. Sure we understand not everyone has a fault like this... but our problem was how they handled it. 6 weeks of being fobbed off, arranging engineer visit after engineer visit, being told different things, saying they're doing everything they can. I'm SORRY but if a new customer is left without internet for over a month - you're NOT doing everything you can! Once we'd had enough of waiting and cancelled they wouldn't refund any of the advanced payment and spouted crap like 'broadband service isn't guaranteed'. If you sign up and have ANY issues getting connected - GET OUT while you can, before they charge you £126 to be free of the stress and frustration. YOU HAVE BEEN WARNED.

Raymond Mortlock wrote on:
Wednesday, October 3rd, 2012

Terms & Conditions???

Pro: Terrific Marketing

Con: Slow speeds & crafty practices

I found their service to be slow over the last 13 months. I am currently experiencing spates of Disconnection to the Internet emanating from their end since the 25 Sep 12. Thier ustomer relations and other departments are manned with pleasant and courteous staff they DO NOT Point Out any of the pitfalls that may be relevant to the customer when undertaking their service, especially when taking your Money. SO BEWARE. At the time of signing up with them they never told me of an impending price increase for the LINE RENTAL which took place a couple of weeks after i signed up with them in 2011. BEWARE OF THEIR IMPENDING RENTAL LINE INCREASE due 28thg October 2012 I also paid £113 for their "Reduced Price" Line Rental 12 months in advance 25 Sept 2012, when today I am informed that "one can only CANCEL within the first 10 days of making the payment" even though in my case the reduced payment is not in force until the 10th of October; the next Billing Date. Consequences are to stay with them for another 12 months or lose my money already taken from my account. I have been pleasantly reminded today that even if Plusnets representative who you may have conversed with over the telephone did not inform you as to these little gems of information, it is all on the website if you look hard enough. In other words, READ EVERY BLASTED PIECE OF INFORMATION on there. Click on every link, on every page, then read the TERMS AND CONDITIONS. It may take all day but hey that's the deal. REMEMBER THE ONUS IS ON YOU, NOT THEM.

Sneaky price rise

Pro: cheap broadband

Con: middling to slow speeds, sneaky pricing

I signed up to the Value Broadband and Phone package in June, paid a year's line rental up front for a small saving. I expected that was my line rental paid for the year, but no, I've had a mail to say they want another £1 a month from October. No doubt its buried in the small print that they can do that, but in my opinion its sharp practice, sneaky and underhand. I guess they've done it to pay for the current £3.24 a month offer for new customers that I can't have, although they make out that its to enhance their 'award winning support'. And when I replied to the email to object, I got a smug autoreply that they don't accept replies and I have to raise a 'support question' on their website. A big black mark against Plusnet that I will certainly be taking into consideration when renewal time comes round... In fact I'd love to leave them tomorrow but it would cost me a hefty cancellation fee. Beware smiling Plusnets offering gifts, it seems once they've got you trapped for a year they start to find ways to extract more cash from you.

Gerry Scott wrote on:
Sunday, September 16th, 2012

Increasingly uncompetitive

Pro: Reliable

Con: Silly charges for exceeding downloads

Been with Plusnet many years. They're becoming increasingly uncompetitive and I'm moving elsewhere. We have the "Extra" package which is advertised for heavy use with large families. This has a 60GB download limit which is a complete joke for heavy usage. What is more galling is that they charge you £5 per 5GB (or part of 5GB) used above the 60GB. By default this is set to "on", so you need to keep a very close monitor on your usage and account settings to avoid being ripped off. I got charged an extra £5 for going 0.2GB over my limit. Customer service response time is fairly quick, but like a lot of online services, the answers are often nothing to do with the question asked and not very helpful. I think they've gone downhill since BT took them over. I used to have an unlimited download deal. They don't do this anymore and seem to be appealing to a less tech-savvy audience who may not notice some of the extra charges they slip in.

Adam Radford wrote on:
Saturday, September 8th, 2012

Good Broadband

Pro: Helpdesk, Uptime, Free usage

Con: No unlimited package

Excellent broadband, I switched to this after BT failed me with the large amounts of downtime, This ISP is by far better than other ones that I have tried, It is also great value for money, I only pay around £15 a month for 60GB which brings me onto the only problem that I have with Plusnet, They no longer offer an unlimited package for internet download which means that as being part of a large family we have to constantly monitor our usage and at one point I was driven to lock certain websites from being used (youtube etc.) because it used to much download.. All in all one of the best ISPs out there by far, I wholeheartedly recommend this ISP.

Ash D wrote on:
Thursday, August 23rd, 2012

Awful

Pro: The sweet release of death

Con: Everything

Wow. I've been with a few different ISPs in my time. Plusnet is far and away the worst I have ever experienced. If you want to know what the internet was like in 1999 then this is the ISP for you. It is so slow that I'm almost impressed they have the balls to call it broadband. Also... usage capping? Seriously, it's 2012. You will burst through that cap in no time, especially if there's more than 1 person in the house who uses the internet. I cannot wait to move out of this houseshare, and I'm not even joking that the main reason is so I never have to use Plusnet again. I'd sooner get sick in my own shoes than choose Plusnet. Be warned.

J anne wrote on:
Wednesday, August 22nd, 2012

PLUSNET

Pro: CHEAPER THAN BT

Con: EXTRA.S

WHEN I SIGNED UP THE START OF JUNE I WAS TOLD I WOULD RECEIVE £50 CASHBACK OVER THE NEXT 30 DAYS. AFTER EMAILING TO ENQUIRE, I WAS TOLD IT WOULD BE SENT WITHIN THE NEXT 30 DAYS - AS TODATE I HAVE STILL NOT RECEIVED THE CASHBACK. ALTHOUGH THEY CHEAPER THAN BT, THEY DO CHARGE £5.00 EXTRA FOR GOING OVER THE BROADBAND AWARD.

andy chowdown wrote on:
Wednesday, July 4th, 2012

Plusnet is rubbish

Pro: none

Con: millions

So signed to Plusnet from Talk Talk, one month later I get an email saying that my line was now switched and provided my new number. But could not get broadband, also nobody rang me on my number for a few days. the reason was it WAS NOT MY NUMBER, Plusnet told me I was making a mistake and t o call from the landline 17070 , I did and it gave me a number, which when I rang, rang at someone elses house. Five calls later I was told an engineer would call, at 8 am he came, 10 minutes later told me this had nothing to do with the line. Still nothing one week later, no phone, no broadband. I have told them that I am 70+ have no mobile and live alone and in ill health - still no help. DO NOT JOIN PLUSNET

Top performing Company.

Pro: Value for money.

Con: None!

Wow 6 months free internet is the current promotion, doesn't get any better with these guys! in my opinion, plusnet can't be beaten for quality of internet service. And cashback available through the topcashback website - wow! Even better is the fact the help-desk is located right here in Great Britain. Giving us a friendly, understandable, English speaking person at the other end of the telephone line.Top quality supplier. Certainly do recommend. Please tell them I referred/recommended you, my username is craigr001.

Karl Rodgers wrote on:
Wednesday, May 23rd, 2012

Better than any other I have tried

Pro: UK call center

Con: none I can think of

I have been with Plusnet for 18 months+ and have always had good speeds (for an ADSL line - I usually get above 7Mbps) I have only ever had to contact customer service once and my call was answered quickly and the operative I spoke to couldn't have been more helpful. I would not hesitate to recommend them

Harpur Mccarthy wrote on:
Wednesday, May 23rd, 2012

Great Service

Pro: Too many to list

Con: whingers on this site

I have been with Plusnet for a year now and I have found them to be the best ISP I have had in 15 years. They took on an old problem I had and solved it in 4 weeks, where 3 previous ISP's had failed. Since then I have had a constant connection, and apart from a couple of dips in speed quickly resolved, the service has been exemplary. I would recommend them to anyone who needs a good ISP. Their forum is well managed and posts a responded to quickly by members and by the PN staff who monitor them. Their pricing structure is fair and transparent and those who say otherwise here have not read the T&C's properly. As for speed throttling, that is not the case, as on the site it clearly stated what is prioritised in each with each product along the download limitations. So here is a BIG pat on the back for Jo, Adam, Chris, Matt and all the rest of the PN staff..........keep it up, keep improving and keep proving these whingers wrong. The best way is to keep doing what you are doing. The rest will follow Harps1h

John Elvin wrote on:
Tuesday, May 22nd, 2012

Over 10 years reliable service

Pro: Good speeds, reliable service

Con: None

I've been a Plusnet user for well over 10 years (dialup, ISDN and ADSL). Yes I've had some issues, but they've all been resolved to my satisfaction in reasonable time. At times I've looked around to see if another ISP might suit me better, but the fact that I've been with Plusnet since November 2001 says it all! I particularly like the fact that Plusnet is totally honest about traffic shaping, tells you exactly what to expect at all times, AND gives the option to pay £5 extra for all shaping to be removed.

Big Al wrote on:
Tuesday, May 22nd, 2012

Cannot believe the bad reviews

Pro: Great service

Con: None really

I have been with Plusnet for several years, customer service is excellent, speeds are a good as any other providor using BT infrastructure. The traffic management actually prevents congestion (same as not offering unlimited useage) so speeds remain good at busy times. UK based customer support is much better than some providor's overseas call centres. Heavy users who need unlimited internet should probably look elsewhere but I have 2 kids gaming, streaming you-tube etc, wife on facebook and me browsing, emailing and using VPN for work and stay well within the included allowance.

Excellent ISP

Pro: Good Pricing and good solid speeds

Con: None

I have been with Plusnet for years and generally have no problems. My speed is good, my connection is good and the bill at the end of the month is not scary. A lot of the bad reviews on here I suspect if they took their business to another ISP their problems would go with them. Plusnet work hard to fix customers' problems and retain their business. I am happy to recommend them certainly above some of the major players.

James Smith wrote on:
Wednesday, April 18th, 2012

Plusnet are Useless!!

Pro: None

Con: Too many to list!

After having been with Plusnet since September I am furious at their complete incompetency and lack of care for their customers. I took advantage of their free move home service last month and they then tried to charge me £50 for the phone line and £60 to set-up the home move - both of which I refused to pay. After phoning to cancel they agreed to wave the fee as long as I signed up to another 12 month contract. Stupidly I agreed to this. I now have had services for just 5 days in the last month. After phoning "Tech Support" for a fix I was told to go to someone elses house and try the modem there! I did this and was then told it would be 3 DAYS before someone even called me to discuss the matter! (not fix it) I have now complained and was told (very rudely) that I have 2 choices 1. ring tech again and go through the tests again! or 2. Cancel and have a fee of £150 passed to a debt collector. Absolute joke of a company. Now faced with the next 12 months of paying for services I clearly am not receiving. DO NOT USE!!!!

Simon Mallett wrote on:
Saturday, April 14th, 2012

Leaving after a week

Pro: Cheap

Con: It doesn't work!

After a week, I have had enough. I have had 2 days internet connectivity. Technically: The DSL works fine, but that's BT's connection, the DNS! I'm remote connected by IP to a proxy server to write this. Try calling them and immediately its a yorkshire bloke saying variously 25 minutes or now 35 minutes to speak to support. This last week has been a disaster as I had opted for a business connection which is my work!

Richard Maskall wrote on:
Friday, April 13th, 2012

rubbish service

Pro: none

Con: seams cheap

yes customer service is in the uk but that doesnt mean its any better ...... was with them for 18months or so and went onto a full 12 month contract from jan 2011 until now.... half way through this time i had enough with rubbish speeds and contacted them they recommended i use one of their routers......FAIL shouldnt have said yes! as a new user you should get a router as standard .....but because i was sent it in the middle of the above dates i have to pay for the bloody thing so just to cancel costs 85 pound ........ignore practically everything their customer support says its all lies to eventually get money out of you

Michael Lockey wrote on:
Thursday, April 12th, 2012

Mike Lockey

Pro: Operators good telephone manner

Con: See Below

You need 60m download or due to the way it is calculated it'll cost a fortune. I'm a Network / Router engineer and the lack of technical expertise is ridiculous plus when you put them right they raise another ticket so that after 4 tickets they don't have to talk to you anymore for a while. It'll be interesting to see if you can cancel due to poor service. Wish me luck. Talk Talk provided good service but lousy billing, these don't seem to do either well. Just given up trying to contact as Customer Service on 30 min wait and Cancelations on 15 minute wait.

Useless

Pro: none

Con: Too many

When i saw them advertising on tv i knew it was over for the product and service, their obviously too big now. Although they have tried to hang on to their "I'm a small family run business" vibe via their adverts based in Yorkshire.Intermittant is the main word i can think of and also cutting out and running ludicrously slow. I feel ashamed of all the times i advised friends to go with them when they were an acceptable service.If you want speeds of around 250kbps when it's working then this is the broadband for you! ps, it cut out whilst writing this review!!

Shirl M wrote on:
Monday, April 2nd, 2012

Not For Speed

Pro: Cheap

Con: Slow

In a nutshell "you pay for what you get". So when going in for cheap broadband, please bear this in mind. I did, but didnt realise just how blinkin' slow this could actually be!!! Ok, first off, before, I was a BT customer in both broadband and telephone. The broadband I had absolutley NO PROBLEM WITH SPEED. Fast forward to me getting Plusnet in. I was very pleased at the price but oh my word it is DREADFULLY slow. I had commented on this with them and I get the "oh, it must be cos your x amount away from the exchange" or "do you make sure you keep your router on". I keep reminding them that I had NO problems with BT and was on the minimum package and speed was no issue either .... so .... I can safely say that in a couple of months... I will be moving to Virgin. Full stop. I just cannot be bothered arguing. Oh and I am supposed to get a speed of up to 10MB (is the mb right???)....I get 1.something!!! Their customer service is okay. I wouldnt buy this if you need speedy broadband, seriously.

Mark Sunley wrote on:
Monday, March 26th, 2012

Rip off Plusnet

Pro: No Pro's

Con: See Below

AVOID!!! Intermittent speeds - stops when it feels like it etc etc. Also be aware that if you cancel as I did after the 12 months contract you have to pay for the return of the router. It's free to begin with but they get their money out of you at the end.

Gavin Ellis wrote on:
Thursday, March 22nd, 2012

Minusnet

Pro: Connection speed was acceptable

Con: Hidden charges, Throttling

The service was generally ok, although it took a few months and a few emails in order to point out that it kept on running slow. Once it was up and running it was fine, except that is, until I reached my usage limit. At this point and without fail they would take a fiver off me, give me 5gb of extra data, but throttle me to the point where I couldn't get more than 1 mbps. I had to send further emails asking them why they were doing this and to please remove this throttling. Now when I have come to close the account, and because I'm moving to a place with cable and so won't be using their service any more, they have charged me £25 to 'disconnect' the line from the exchange! I told them not to as the next people will need it!!! Anyway, this wasn't clear to me, I have the original email they sent me detailing the product and it doesn't mention this anywhere. If it's 5 levels deep hidden away in some dingy corner of the T&C's then blow me. When I protested I was met by some very rude and annoyed "customer option representatives", who no doubt have to put up with a slew of disgruntled customers, not happy with shelling out £25 for the privilege of leaving. Avoid!!!

Viv Morris wrote on:
Wednesday, March 21st, 2012

Plusnet

Pro: no pros

Con: 100% con

I have had a fault on my broadband connection since October 6th 2011 and despite 5 Bt visits numerous phone calls my connection still intermittent.I was getting a speed of 2.5Mb which I was very pleased with but now I get an intermittent connection (100Kb) or no broadband at all.I have had the cards replaced in the exchange but the problem still exists.When my supposed contract expires I shall be off to another ISP as this is totally unacceptable.The recent which magazine voted plusnet top for customer service -what a joke.I emailed them and Ispa regarding my continued problems only for Ispa to pass me to another organisation and which haven't bothered to answer my email. What a pathetic ISP and how can they be a member of ISPA but saying that ISPA have not helped me anyway.Please be aware all Plusnet are useless- this intermittent fault that has been ongoing must be a world record.

Misleading

Pro: Absolutely none!

Con: Many - read the small print!

I was with this 'joke for a company' for over a year and they are not efficient in dealing with any kind of query. They had hidden charges so if you used over 7gb internet they then charge you £5 extra for going over on a regular basis - how do you know that this is true? My average monthly bill with phone and broadband was always over £30 for a very small amount of 7gb's. They will also charge you for a MAC code that isn't used and if you refuse to pay the £25 (for sending an invisible person to disconnect your phone line when they never sent anyone round in person to connect it in the first place!) they will set a debt collector on you within ! You have been warned!

tez westerman wrote on:
Saturday, March 10th, 2012

rip off plusnet

Pro: none

Con: lots

do not forget with plusnet that anything you upload gets counted towards your download usage which is a rip of in its self. my download limit is 10gig but i accidently went over by 6mb. this amount would only take a few minutes to download as it is a tiny amount and plusnet have charged me an extra fiver for it

Craig Richardson wrote on:
Saturday, January 28th, 2012

Been a customer for years!

Pro: Speed, Helpdesk, Value, Free Time!

Con: None.

In my opinion, plusnet can not be beaten in quality of internet service. Even better is the fact the helpdesk is located right here in Great Britain. Giving us a friendly, understandable English speaking person at the other end of the telephone line. Between the hours of 12 Midnight and 8am = free download usage, this means it does not count towards your monthly quota. Please tell them I referred/recommended you, my username is craigr001. Top quality supplier. Certainly do recommend.

Grant Dickson wrote on:
Thursday, January 19th, 2012

BT in disguise

Pro: None

Con: Many

After a couple of years of service with no problem I began having intermittent drops in service. I reported the fault, and despite the 72 hours promise Plusnet make, I ended up chasing. This was the first of many chases over the 4 months of my complete loss of service. Plusnet asked me to buy new equipment to replace their equipment, this didn't work, and no reimbursement for money and time I had to waste. I ended up dealing with over 25 different staff, including 4 managers who were all useless, and worse, lying to me. I wasted days off work for them to send 'the wrong kind of engineer'. All in all - if you have a problem with Plusnet, then it's time for them to start blaming both you (customer) and BT, who incidentally own Plusnet entirely. Good honest Broadband from Yorkshire my arse. It's a smoke screen that BT throw up to hide it's appalling customer service record.

Peter Jackson wrote on:
Tuesday, December 13th, 2011

Becoming to big to care

Pro: For first 2 years no problems

Con: Additional hidden charges

Problem 1: After being a customer for 2 years I got a bill one month for over £100 due to over usage. Customer rep told me I should have upgraded a long time ago...for free because I was on an old plan...thanks Plus Net. Problem 2: The router they originally gave me was faulty so they sent me another one. Upon cancelling my service with them they said that I owed them £40 for the router (as well as a £25 cessation charge). So paying £884 over three years doesn't entitle you to equipment that works. Problem 3: Upon trying to move my internet to a new address they couldn't get an engineer out for over a month. Suggestions 1 Automatically upgrade your customers to the latest package so they don't get sneaky bills for over usage which new customers won't get. That annoys long standing customers. Suggestion 2: If a customer has been with you a while...don't annoy them by charging them what in the grand scheme of things i s pittance for you guys especially when it's to do with you replacing faulty equipment. Suggestion 3: Sort out your relationship with BT. If it takes them a month to get an engineer out work with them to invest in and train new BT engineer. When long standing customers want to change address you won't annoy them.

Plusnet Broadband Review

I am dissapointed with Plusnet. They advertise that 10GB is enough for an average user. However, a normal use of the internet and a couple of streams and I was over the limit and had to pay extra. In my view their advertisement is misleading. Further, the broadband speed is very low and not reliable. I am tied up with a 12 months contract but will not renew it. Their customer service is not helpful

Problems after leaving Plusnet

What a complete bunch of usless idiots. I joined plusnet as they were cheap and local, but what a mistake. I had no internet for the first 6 weeks of being with them, but they still continued to take my money. after 5 weeks they finally arranged for an engineer to come out (instead of trying to do it over the phone!!). Speed wasn't fantastic but finally I had internet. Only to get charged a small fortune for going over the download limit. So I called them and upgraded my package and payment. Lo and behold, I seemed to go over that limit too!! So I called them to cancel to go somewhere cheaper, with an unlimited download package. I gave them the correct amount of notice and requested my MAC code. My service should have ended with them 10 days later, but they kept providing service for a further 5 days (until my new supply started). This meant I owed them some money, fair enough. But the sent me a FINAL NOTICE for more than my normal monthly payment?? I called them to sort it out and request an ammended and correct final bill. They told me that DON'T send written bills?? Funny I just had one for the wrong amount!! Now I'm getting solicitors for more than 1000% of what they are owed (in my calculations I owe them about £5 probably less) Do not waste your time or money on this company.

Plusnet Broadband Review

A download speed of 0.27 Mbps! How is this different from dial up speeds? Seems like I am being ripped off.

Plusnet Broadband Review

When Plusnet works it is great but if you have a recurring fault like I do (service out for over a week on 4 seperate occasions in 6 months) the technical support is beyond awful. After chasing for an update 4 days after reporting that the issue had re-occured and requesting it to be escalated, I was told that the case had been passed to the back of the queue by a "system error" and hadn't even been looked at. Immediately asked for a MAC number. Shoddy service.

Rubbish and Frustrating!

When BE broadband put up their prices, I migrated to Plusnet. This went without a hitch. However, their speeds are closer to dialup than broadband- their traffic shaping is ridiculous. When I decided that I was going to move back to BE, Plusnet still billed me for service they are no longer supplying, and I am still trying to get them to admit that they can't charge me for broadband they aren't supplying me for! Avoid.

Plusnet Broadband Review

What a breath of fresh air. Thank goodness I changed from my last ISP to Plusnet! The broadband and telephone line and phone were connected on the dates given, without any hassle. The speed of the internet is excellent, and when you speak to the helpline they are polite and helpful, and most important know what they are doing. Excellent stuff Plusnet.

Plusnet Broadband Review

Plusnet whilst a reasonably reliable service isn't the quickest and the customer support is shocking. The customer support staff are really friendly and even helpful but unfortunately they just tell you what you want to hear with out ever taking the correct action. Be particularly careful when you cancel as it takes months (not even weeks) to get everything finally closed down and refunds paid.

Plusnet Broadband Review

I'm puzzled and amazed at the negative reviews here of Plusnet -not my experience at all. I've been with Plusnet for broadband for about a year and have found their speed and up-time very good. I've had one problem with their billing. When I complained, they investigated and admitted that they're having a problem with resetting my usage counter. They retracted an overcharge and have followed up with an additional report about the problem.

Plusnet Broadband Review

totally rubbish have lost connection many times sometimes its off for 2 days. Have phoned customer services and they said they would check connections and told me to check test switch which i did. Last person told me it was fault on my phone extension but phone has always worked ok so to my mind it cant be that, have never had problems as bad as this until i moved to plusnet, all im doing now is waiting for 12 month contract to be up then changing provider as i cant afford the £65 leaving fee, Avoid them at all costs as you wont get the service you pay for

excellant serive!

33.something meg broadband! omg! plusnet fiber is the best! installation was quick and hassle free, router is slick! and the price is only £21 quid a month!! great! im officially one of those ''satisfied customers'' :D

Plusnet Broadband Review

Have recently transferred to Plusnet Broadband and Anytime phone service. Very impressed with how easy and straightforward it was to transfer to Plusnet. The instructions supplied with the router were easy to follow and the customer service department were very helpful when dealing with a query. Our broadband speed has improved and we are very pleased that we transferred to Plusnet. Would definately recommend.

Plusnet Broadband Review

Been with Plusnet for almost 12 months. Contract period almost over so been looking around for a good deal. Will probably stay with Plusnet though because I can honestly say I have had no problems at all. Speed is good considering my distance from the exchange and reliability is excellent. Would recommend.

Plusnet Broadband Review

WELL ALL I SEEM TO READ ARE BAD REVIEWS ABOUT PLUSNET CANT UNDERSTAND WHY I KNOW THAT EVERYBODY WHOS WITH PLUSNET CANT BE HAVING BAD EXPERIENCES I TOOK THE PLUNGE AND SIGNED UP WITH THEM OVER A MONTH AGO NOW AND I HAVENT GOT ANY COMPLAINTS AT ALL RIGHT FROM THE WORD GO THEY WERE BRILLIANT I WAS A BIT SCEPTICLE AT FIRST AFTER READING ALL THE BAD REVIEWS BUT THATS LIFE PEOPLE ALWAYS SLATE YOU FOR THE BAD THINGS AND NEVER AWARD YOU FOR THE GOOD THEY DELIVERED A FIRST CLASS SERVICE FROM THE CONNECTION OF MY PHONE LINE TO THE DELIVERY OF MY ROUTER THE CONNECTION DATES WERE SPOT ON AND WAS ALWAYS KEPT INFORMED OF HOW MY ORDER WAS PROGRESSING WITH AN EMAIL OR TEXT FROM THEM THE CUSTOMER SERVICE TEAM WHO I RANG WERE BRILLIANT GOOD FAST FREINDLY HELP DONT GET ME WRONG IT DID TAKE ABOUT 25 MINS TO GET THROUGH TO SOMEONE BUT THATS JUST THE WAY IT IS TELL ME ONE CUSTOMER HELPLINE NOWADAYS YOU RING AND GET THROUGH TO STRAIGHTAWAY SO HOPEFULLY THIS REVIEW WILL HELP PEOPLE OUT THERE WHO ARE LOOKING TO CHANGE THERE ISP IM GLAD I SIGNED UP WITH PLUSNET FINGERS CROSSED IT STAYS THAT WAY

Plusnet Broadband Review

Have been with Plus net for 6 months, contacted support team once at set up found them helpful and professional, am not a heavy user and have a wired router but have found the speed more than adequate and the reliability 100% and complete value for money.

Plusnet Broadband Review

My advice is forget about PlusNet! This company is a rip-off. I signed up for a 12 months service because I wanted to have international calls included in my broadband and phone package. Well, after few month they just decided to remove the international calls from the package, without even reducing the monthly price!!!!! How come a company can, before the end of the minimum 12 months agreement, just change the conditions, offer less service for the same price? Everyone who had this package has been affected by this and we are forced to keep paying for a service is no longer of our interest, because the international calls deal was basically the main reason why I signed up for PlusNet. Terrible...

Plusnet thugs

I have only recently moved to Plusnet and I could not have made a worse decision. I receive 10% of the speed I used to with my previous provider and they lie through their teeth blaming other superficial reason for the loss of speed. Moreover, thay charged mw for excess use, which is physically impossible at the current speed. Some days my broadband speed was 14kbps, not Mbps, but Kbps! They support takes 8 days to respond saying that they need another two weeks to respond! I have just cancelled this service (if you call it a service) and they charged me another £40 for that after being with them for only 2 months. I told them that the next thing I will do is to take them to County Court (will cost me another £10 online) for violating their terms and conditions under 'reasonable service'. Avoid! Avoid! Avoid! Save yourself some aggro.

Plusnet Broadband Review

Tricky Dicky Company!! Be warned. Must be very careful working with Plusnet. They are not very professional. Support team is a joke. They will apologize for their billing errors but will never recompense you. Very disgusting behavior.

Plusnet Broadband Review

Do not be tricked by the low price!! Hi all, just a quick review: I have just cancelled my Plusnet, and with very good reason. I highly recommend you trust me when I say that the hidden extra charges and mercenary way in which Plusnet try to maximize their profits just makes it not worth getting hooked by the low price tag. For 1 month broadband with Plusnet I actually ended up paying considerably more than any other supplier! 30 pound setup fee. + 6.50 extra because they don't accept cancellations in writing (despite what is written in T&C) + 15.00 extra charges for exceeding my cap limit (that I was never informed of) + 30 pounds cancellation charge. Their customer service have a really uncaring attitude and are slow to reply. Guys, it's just not worth it.

Plusnet Broadband Review

I suppose I'm quite a heavy downloader, roughly 60-80gb/month on average. I've been with Plusnet for around 9 months now and - contrary to many others here - have nothing but praise for Plusnet. My speeds are always consistent (but then again I do use a WIRED router), the service is always up and running. On the few occasions that I have had to contact support re changing package/billing I have found the staff to be positive and helpful. Combine this with a 60GB usage allowance for £11.99/month. Hence my 5* ratings on all counts.

Plusnet Broadband Review

Plus net - really liked the sound of them broad band without a contract - phone line without a contract - just what I needed as I am in the country only a few months. Too good to be true I thought so I checked several times via phone then took up the service - when I left a few months later they charged me a 25.00 joining fee and a 25.00 leaving fee. When I queried this they said all the information was on the website. I made enquires by phone because I had limited access to the internet which was why I was trying to buy some. With the cost of the router - £40.00 this came to a very expensive few months. NB the set up fee is fairly clearly posted on the website - you have to search for the information about the cancellation fee. Neither of the above points are valid when dealing with the sales team by phone. Please check all they say very carefully.

Plusnet Broadband Review

slow speeds and not value for money, i had been paying £22 per month and had many drop outs, rescued by sky, better service,speed and much cheaper and no dropouts in over a year now, switch to sky

Plusnet Broadband Review: Dont go there!

Just awful. Spent two month on speeds of 56K !! It took one month for plusnet to acknowledge that the fault existed. Another month of going around in circles with their Support Team and BT. Booked BT Openreach engineer on two occasions. Both occasions were a no show. Recommend to stay away from this lot.

Plusnet Broadband Review

Useless. Been over 2 weeks trying to resolve a fault, every time we talk to them they "Have referred to xxx and that takes 3 days". Rude, unintelligent staff. Unhelpful attitude.

Wolf is sheep's clothing

Plusnet are BT. For those who are considering moving from BT to Plusnet - don't.. The only things that will change will be the letterhead on the bill and the shoddy router you are sent. What I don't understand is how one part of the company can charge less and get better reviews than the other whilst using the same copper and staff.

Plusnet Broadband Review

Please do not ever use Plusnet. They failed to supply me with a service and are currently trying to get £65 out of me for cancelling the contract. They are rude, sloppy, obnoxious and their customer service and technical support is non existent. AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

Plusnet are decent

I moved from BT months ago after the poor speeds i had heard bad things about plusnet but damn i've only had a good time so far a solid 6.6Mbps on CN20 ADSL no cut offs or outages.

Avoid at all costs! Many broken promises.

Plusnet is incompetent, but maybe this is the case will all broadband providers. It took them over a month to hook up broadband despite multiple promises to complete the order in ten business days. Then they forgot to send the router. When I canceled, they continued to bill me despite multiple phone calls to resolve the issue. It is clear that they don't have decent (any) business processes in place.

Plusnet Broadband Review

I was with virgin for 3 years and had nothing but trouble so slow and calls got more and more expensive each month call centre hopeless thats when i could get through after waiting for ages then been told they would have to transfer me changed to plusnet in january best thing i ever did very helpful speed increased have not needed to use customer services yet but up to now speak as i find excellent

Plusnet are Pants!

DO NOT USE PLUSNET A great working service on ADSL 1. Due to high-level usage, I decided to upgrade to ADSL 2 about three weeks ago. I have had nothing but problems, I was disconnected on the Monday and it took a further seven days to resolve the problem. Exactly one week later I have lost my broadband connection again and they still do not know what the issue is and wanted to take another 48 hours to get an idea, not a fix. I cancelled today and they have charged me £80.00. I work from home and suffer mobility problems and explained that I needed a stable brodband connection. They told me to upgrade to the business account £8 more a month for a chauffer driven service. Shocking technical support and awful customer service.

Plusnet Broadband Review

well its been one of the best isp's i have ever had so might stay with them for another year.

bunch of mindless, heartless, disrespectful morons

A couple of weeks ago I informed plusnet that my mum had passed away and asked them to give me a few days to get things sorted out on her plusnet account. They have done nothing but harassed me... phone calls, emails, letters - all over a £20 payment. Today they phoned up asking to speak to my mum? I told them again that she had passed away and asked for a manager to call me. I was not happy. They sent a further email today: email : “Dear Mrs X We emailed you recently to let you know that payment for your account was due on 11/05/2010. Because this payment has not yet been made, an administration fee of £5.76 will be charged on your next subscription payment.

Plusnet Broadband Review

terrible, terrible service - it is a disgrace they dare call themselves 'an award winning broadband'. i am with them since 2007. the first two years were flawless and they were very helpful in arranging everything. 7 months ago they notified me that a faster speed was introduced in my area, and since then all i had was trouble. every 2-3 weeks the connection is lost; no internet for about a week, then comes back on again as if nothing happened. their tech support is a NIGHTMARE- despite the recurring nature of this problem they take ages to register a new fault, and take you through and endless list of tests - never mind that i performed these last time. Yes, this is an affordable broadband - but what do you get in return? Avoid!

Plusnet Broadband Review

I think that Plusnet Broadband has the best Technical Support from all the providers that I have been with. They really are patient and efficient with there technical expertise. I will recommend them to all friends and family.

Plusnet Broadband Review

After 4 years or so with them got fed up with slow connection speeds despite upgrading to ADSL+2. So paying top money for what? Now decided to change. The also dont make it easy to get a MAC code. 5 day wait.

wrote on:
Sunday, February 21st, 2010

Plusnet Broadband Review

give them 1 star...and that's generous

wrote on:
Sunday, February 21st, 2010

Plusnet Broadband Review

been with plusnet for 2 years now... all was fine to start with ..now i keep getting cut off when browsing or can't connect at all...now when i check my internet activities it says i've used 5% streaming.....only i've never streamed...i only use the internet for browsing and e mails...does anyone else have this problem

wrote on:
Friday, January 29th, 2010

Plusnet Broadband Review

Hopeless. Yes, most of the issues are to do with the current Ofcom regime, but being British about it and accepting that the current walled-garden approach leads to a bad customer experience goes no way to excuse the situation. At the end of the day, what matters is who pays your salary - in Plus.net's and Madasafish's case, it is ultimately the CEO of BT, the same as Openreach. Time and time again I hear from ISPs that they are "not allowed" to talk to Openreach even if they are owned by the same PRIVATE company. It is about time that the ISPs stood up and reminded Ofcom that they exist to enable Broadband Britain and that what matters first, second and third is the customer. Artificial rules and regulations created by Whitehall mandarins should be way down the list.

wrote on:
Friday, January 29th, 2010

Plusnet Broadband Review

oh I forgot CRAPNET less than zero stars

wrote on:
Friday, January 29th, 2010

Plusnet Broadband Review

I live 1/2 a mile from the exchange, suppose to get 6 meg, constantly got 2 on average, complained for 3 months before I got my mac code with no extra charges added... please remember {up to 8 meg } is not what they are going to provide. Traffic shaping is strong, this will affect your service... Plusnet or crapnet, the latter for me......

wrote on:
Sunday, January 24th, 2010

Plusnet Better than most

This stupid site reset my ratings but left my text in place: In the current mess created by OFCOM it very difficult for any ISP to offer a competitive service, hopefully once we are all paying the 50p a month "stealth tax" for the investment we will be able to DEMAND exchanges are upgraded and wiring improved. So why do I rate Plusnet so highly? Put simply they TRY to offer good customer service, you may have to wait a day or so for a ticket to be responded but if they can do it they usually will. I support several clients who are on other providers and I follow the PlusNet forums and the problems most people experience are as a result of problems at their exchange, their local BT box or their wiring. Plusnet and the moderators of their forum give step by step instructions to help users identify where the problem is. Before you take out a contract check the status of your exchange, are the BT pipes HOT, do the competitors (if there are any) actually have any capacity, never mind a presence. When is the change going to be upgraded (if ever). What are the restrictive practices of other ISP's (3 year contracts with Talk Talk). If do you go with Plusnet, DON'T be tempted by a free router in exchange for a 12 month contract, pay the £40 install fee and get yourself a decent router that can do what you may want it to do later. Being on a one month contract is worth every penny as you never know when your exchange is going to change if things are going to change (like customer service or pipe capacity at Plusnet). The product I am on is a legacy product called "broadband your way", it costs me £14.99 for 15gb a month and it allows me to cap usage at that level. Currently Plusnet offer a very basic and limited £6 a month service if you are in the right exchange (otherwise £12) or two £20 a month services, one with no traffic shaping and 20gb a month, the other with 80gb and traffic shaping. Traffic shaping stops users leeching but the good news is that from midnight to 8am traffic is not shaped and the usage does not contribute to your allowance. So if you have to download something big, schedule it overnight. My value for money score is for my current product and this in itself is a good thing. A friend of mine was with NTL and when Virgin took them over he was assured they could stick with their products as long as it suited them, this was a lie and they were forced to change. This is one of the key reasons I stay with Plusnet despite the occasional blips.

wrote on:
Sunday, January 24th, 2010

Plusnet are better than most.

In the current mess created by OFCOM it very difficult for any ISP to offer a competitive service, hopefully once we are all paying the 50p a month "stealth tax" for the investment we will be able to DEMAND exchanges are upgraded and wiring improved. So why do I rate Plusnet so highly? Put simply they TRY to offer good customer service, you may have to wait a day or so for a ticket to be responded but if they can do it they usually will. I support several clients who are on other providers and I follow the PlusNet forums and the problems most people experience are as a result of problems at their exchange, their local BT box or their wiring. Plusnet and the moderators of their forum give step by step instructions to help users identify where the problem is. Before you take out a contract check the status of your exchange, are the BT pipes HOT, do the competitors (if there are any) actually have any capacity, never mind a presence. When is the change going to be upgraded (if ever). What are the restrictive practices of other ISP's (3 year contracts with Talk Talk). If do you go with Plusnet, DON'T be tempted by a free router in exchange for a 12 month contract, pay the £40 install fee and get yourself a decent router that can do what you may want it to do later. Being on a one month contract is worth every penny as you never know when your exchange is going to change if things are going to change (like customer service or pipe capacity at Plusnet). The product I am on is a legacy product called "broadband your way", it costs me £14.99 for 15gb a month and it allows me to cap usage at that level. Currently Plusnet offer a very basic and limited £6 a month service if you are in the right exchange (otherwise £12) or two £20 a month services, one with no traffic shaping and 20gb a month, the other with 80gb and traffic shaping. Traffic shaping stops users leeching but the good news is that from midnight to 8am traffic is not shaped and the usage does not contribute to your allowance. So if you have to download something big, schedule it overnight. My value for money score is for my current product and this in itself is a good thing. A friend of mine was with NTL and when Virgin took them over he was assured they could stick with their products as long as it suited them, this was a lie and they were forced to change. This is one of the key reasons I stay with Plusnet despite the occasional blips.

wrote on:
Tuesday, January 12th, 2010

Hurrah for UK Support!

Have just moved from BT which had terrible overseas customer support. I got 1.6 meg with Orange, 900 k with BT and now 1.6 with Plusnet, who have been really helpful. Well done for being in the UK!

wrote on:
Tuesday, December 29th, 2009

Plusnet Broadband Review

Worst broadband supplier ever. I have been suffering download speeds of 192 kbs for the past 2 months and support just keeps telling me the same old same old "check your wiring". I have now migrated to another broadband provider and my speed has shot up to 6000kbs. Again, worst provider I have ever come across in terms of speed, service and the helpdesk support is extremely bad. In a word Rubbish!

wrote on:
Sunday, December 13th, 2009

Plusnet Broadband Review

have had numerous drops in connection three routers and a small fortune on calls to the customer service only to be told check all you wiring in the house and ring us back rubbish customer service and am only annoyed that if i cancel early i will have to pay for the service that im already not getting

wrote on:
Saturday, September 26th, 2009

Plusnet Broadband Review

Was with Metronet before Pusnet took over; ever since had dropouts at old house. Moved house, stupidly took advantage of their "move house for free" offering (where you still get stiffed for £60 transfer fee if you leave within 12months)......service started at around 1Mbps, degraded down to 310kbps within 3 months. Have had a (3rd) ticket open for 3 days without even a glimmer of action, the last 2 tickets havinbg been "oooh, its BT's fault". Avoid this bunch of cowboys like they have the Ebola virus with added complications of of swine-flu. As soon as I can argue my way of the contract, I'm going to Talk Talk who have offered 6Mbps service (but I'll be amazed if anything these ISPs say would stand up in court, so I'm reserving judgement).

wrote on:
Monday, September 14th, 2009

Plusnet Broadband Review

I have recently moved from being a long term customer of orange due to line speeds dropping to around 120 kbps. Went to plus net and now getting 1300kbps which for the area that i live in is almost unheard of. The customer support team have been absolutely first rate - they work with you, they call you back when they say they will and best of all you can get to speak to the same person who knows the history of your account rather than being passed around. In short very very good.

wrote on:
Friday, July 24th, 2009

Plusnet Broadband Review

Slow speeds, variable connection, very poor customer service, lots of hidden costs to be aware of.

wrote on:
Monday, May 25th, 2009

Review 329

I have used PLusnet for some years now without problems, but recently my speeds fell away to less than 100kbps: I was getting about 4500kbps. After a month of trying to resolve the problem, nothing has changed: Frequent dropouts, hopeless speeds, no progress. I believe there is noise on my phone line and the root of the problem: BT say there isn't, plusnet do nothing. I have even paid to get the phone line replaced. This is a complacent organisation that is letting me down badly at the moment. I would go elsewhere if you are looking.

Fairly Happy with PlusNet

I've been with PlusNet for 3 years now and have been very pleased with the service. I do think the monthly fee is a touch expensive but overall - very happy. I'm on the net all day and have never experienced downtime. Tested by Broadband Speed here with Broadband Expert and consistantly receive 5.3 Mb download, I think this is down to being 1km from my exchange. Would recommend PlusNet.

wrote on:
Monday, March 17th, 2008

Fantastic Brodband

I love my Plusnet broadband! It's fast and relaible and the support staff actually know what they are talking about. They get 5 stars from me!

wrote on:
Saturday, February 2nd, 2008

No complaints

I share a flat with my brother and we both have laptops so the wireless router is great and it's performed really well with speeds usually around 6Mb. We had no problems setting it up and the connection hasn't dropped once.

wrote on:
Friday, December 14th, 2007

Very good support

I'd just like to say how impressed I am with the technical support. I called them on a Sunday evening, my call was answered quickly by an articulate knowledgable member of staff. After a few problems setting the connection up (the problems were with my computer settings) the service has been great.