Plusnet Broadband Expert Reviews

Plusnet are BT.

For those who are considering moving
from BT to Plusnet - don’t.. The only
things that will change will be the
letterhead on the bill and the shoddy
router you are sent.

What I don’t understand is how one
part of the company can charge less
and get better reviews than the other
whilst using the same copper and staff.

Please do not ever use Plusnet. They failed to supply me with a service and are currently trying to get £65 out of me for cancelling the contract. They are rude, sloppy, obnoxious and their customer service and technical support is non existent.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

I moved from BT months ago after the poor speeds i had heard bad things about plusnet

but damn i’ve only had a good time so far a solid 6.6Mbps on CN20 ADSL no cut offs or outages.

Plusnet is incompetent, but maybe this is the case will all broadband providers. It took them over a month to hook up broadband despite multiple promises to complete the order in ten business days. Then they forgot to send the router. When I canceled, they continued to bill me despite multiple phone calls to resolve the issue. It is clear that they don’t have decent (any) business processes in place.

I was with virgin for 3 years and had nothing but trouble so slow and calls got more and more expensive each month call centre hopeless thats when i could get through after waiting for ages then been told they would have to transfer me changed to plusnet in january best thing i ever did very helpful speed increased have not needed to use customer services yet but up to now speak as i find excellent

DO NOT USE PLUSNET

A great working service on ADSL 1. Due to high-level usage, I decided to upgrade to ADSL 2 about three weeks ago. I have had nothing but problems, I was disconnected on the Monday and it took a further seven days to resolve the problem. Exactly one week later I have lost my broadband connection again and they still do not know what the issue is and wanted to take another 48 hours to get an idea, not a fix. I cancelled today and they have charged me £80.00. I work from home and suffer mobility problems and explained that I needed a stable brodband connection. They told me to upgrade to the business account £8 more a month for a chauffer driven service. Shocking technical support and awful customer service.

well its been one of the best isp’s i have ever had so might stay with them for another year.

A couple of weeks ago I informed plusnet that my mum had passed away and asked them to give me a few days to get

things sorted out on her plusnet account. They have done nothing but harassed me… phone calls, emails, letters -

all over a £20 payment.
Today they phoned up asking to speak to my mum? I told them again that she had passed away and asked for a manager

to call me. I was not happy. They sent a further email today:

email :
“Dear Mrs X
We emailed you recently to let you know that payment for your account was due on 11/05/2010.
Because this payment has not yet been made, an administration fee of £5.76 will be charged on your next

subscription payment.

terrible, terrible service - it is a disgrace they dare call themselves ‘an award winning broadband’. i am with them since 2007. the first two years were flawless and they were very helpful in arranging everything. 7 months ago they notified me that a faster speed was introduced in my area, and since then all i had was trouble. every 2-3 weeks the connection is lost; no internet for about a week, then comes back on again as if nothing happened. their tech support is a NIGHTMARE- despite the recurring nature of this problem they take ages to register a new fault, and take you through and endless list of tests - never mind that i performed these last time.
Yes, this is an affordable broadband - but what do you get in return?
Avoid!

I think that Plusnet Broadband has the best Technical Support from all the providers that I have been with. They really are patient and efficient with there technical expertise. I will recommend them to all friends and family.

After 4 years or so with them got fed up with slow connection speeds despite upgrading to ADSL+2. So paying top money for what? Now decided to change.
The also dont make it easy to get a MAC code. 5 day wait.

give them 1 star…and that’s generous