Customer Broadband Reviews

I’ve never had any problems with Pipex, I’ve been with them 18 months and am happy with every aspect of the service.

I’ve been with Pipex for a numner of years and used to love the service but have found it has gone downhill dramatically recently with speed slowing down and the customer service is a joke.

As a long term customer of Pipex, I decided to switch to something faster and cheaper. They did not provide MAC without chasing. I have told them any number of times by email and in writing to close account

They confirmed my account has switched to new provider.

Suddenly - and withoput warning - they begin taking money from my account again.

They have ignored all correspondence - including FORMAL complaints.

Stay away unless you have an interest in complicated, pointless disputes

I’ve been with Pipex over two years. Speed has slowly risen and recently I’ve been getting routinely 5.5 Mb during the day and 4.3 Mb late evening and nightime. Over that two years, only three complete breakdowns, up and running again within a few hours, although no one knew what was happening or when it would happen - or, indeed, that anything at all was wrong!! Foreign call centre customer service staff extremely polite and desperate to be helpful but hopelessly unaware of what’s going on and unable to be effective. Billing and admin hopelessly, Monty-Python-like incompetent, would have been funny if not driven to distraction by astronomic direct debits, unkept promises of correction “on the next bill” and inability to present cheques in under three weeks from date of receipt with resultant withdrawal of service although the bill had been paid TWICE!. And, of course, hours of time on the customer ’service’ (!) line, charged at 0870 rates, trying to get things put right. Telephone service impeccable but are not matching free international calls available elsewhere.

Finally given up in despair and gone to TalkTalk because of good reports from a friend. A shame - good technical performance ruined by blood-pressure inducing disorganisation.

I have been with Pipex since the days before broadband and have a hardwired ADSL connection - no splitters in those days. The service had always been great with prompt responses from tech staff and highly reliable connection and speed. Since being taken over by Tiscali everything has gone rapidly downhill. I will move to another provider asap but I had just upgraded before Tiscali took over. I have major problems getting into My Pipex as their site never accepts my username no matter what browser I use, so no access to webspace. Their tech support is a joke and I have been disconnected on several occasions. The prior average speed of 5-6Mb has been less than 2Mb far too often. I used to recommend them but now? Steer clear and run like hell!!

had very little problems with Pipex have been with them for two years.Speed has slowed over this time.Dont bother ringing customers they are beyond hopeless