Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews
  3 Positive Reviews 6 Negative Reviews
2.8/10
The Orange Broadband results are an average of the reviews submitted below. Feel free to add your Orange Broadband review. All reviews are the opinion of the reviewer and not of Broadband-Expert.co.uk
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Orange Broadband Reviews
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Shocking Customer Service
Reviewed by Frank Gibbons on September 5th
My broadband connection has been down for over 2 weeks and the call centre is absolutely useless. They clearly read from a script and if your problem isn’t in their manual it doesn’t get fixed. When my connection was working it was slow. I though TalkTalk were bad but Orange are worse. Don’t go anywherenear them, I’m changing ISP as soon as my contract runs out
Slow and Unreliable - Avoid
Reviewed by Elliot Martin on November 19th (from Ramsgate)
Slow speeds, unreliable connection and you get put on hold for hours every time you call the call centre. Avoid like the plague.
Very Happy, no problems at all
Reviewed by Elliot Martin on January 7th (from Dundee)
Orange seem to be getting bad press but I’ve never had any problems with them. I’ve even signed my grandparents up to their service! I’ve had mobile from Orange for years so it seemed like the obvious place to go for broadband and I think I made a good choice.
Fair Service
Reviewed by Anonymous on May 18th (from Enfield)
http://www.broadband-expert.co.uk I love your site.
My orange account is 5/10 for all. Well done.
The future is definately not bright
Reviewed by Anonymous on June 14th (from Sutton)
I was with Freeserve,they changed to wanadoo then to Orange and it all fell apart.The worst customer service I have ever experienced, dropped connections & no service for weeks sometimes. They just dont care.I changed to O2 who are brilliant but Orange still wont close my account or acknowledge they no longer supply my broadband. Avoid at all costs.There are much much better options available.
Awful!!
Reviewed by Anonymous on June 17th (from Manchester)
Thankfully my contract has just come to an end so that I can move provider. Customer support is terrible. I have just been charged £9.99 for a filter which I did not need to resolve my problem. It was sent to me because the advisor in the call centre didn’t know how to resolve the problem. I had to ring up again a week later to get the issue resolved with someone else. I have lost count how many times I have had to ring Orange over the last 12 months and the promised wireless connection could never be achieved. Also I should have 8mb but the speed is very very slow. Less than 2mb definitely!!
i dont get what im paying for
Reviewed by Anonymous on July 18th (from Derbyshire)
slow speeds ,they tell you to do the same thing everytime even when it didnt work the first time your kept on the phone ages and the problem never gets solved and you never get a reduced rate for a reduced service if i relied on orange for my business i would have sunk by now half the time the people at the call centre arent fluent enough with heir english and its sometimes difficult to understand what they are saying
Slow Slow Slow....
Reviewed by Darren on August 4th (from Oxford)
Since orange brought Wanadoo, all it has ever done is geting slow, slow and even more slower, it even goes offline for a short period of time then reconnects… I have came to a point that moving to another ISP is the only way out. I’ve been recomended BE* Broadband, so i will give them ago.
Orange far from bright!
Reviewed by Anonymous on September 2nd (from York)
Terrible. And customer service, once you get through to them that is, haven’t got a clue. Don’t touch it with a bargepole.
When it works Great, but a V V. long wait.
Reviewed by Anonymous on September 5th (from Eastbourne)
It took 20 weeks to get home phone service transfered.Great when it works.But customer Support B***** A**** No help at all.
terrible customer support
Reviewed by clint tokley on September 21st (from Ipswich)
I have a problem with connection and speed all the time. when the connection gets resolved the speed drops to below half a mb. when you ring up customer services (which i assume is in india) they go through the same script and have no log of any previous calls. they then ring you the next day from the uk at their faults team and you feel a little better that you may be getting somewhere but then have to ring them back and ask for the faults team but the guys in india cant put you through! so you go right back to the beginning. i find this very very poor. i have been a customer with orange for nearly fifteen years now and am sorry to say that their broadband service has lost them a customer as soon as my contract is up. which is a shame because i found their phone service quite good. sort your customer service out orange. avoid these guys.