Orange Broadband Expert Reviews

Brian Ret wrote on:
Wednesday, December 14th, 2011

brian

Pro: cheap and price for life too :-)

Con: no cons exactly what it said on the tin

i found orange to be far more reliable than BT and how can it be over priced when they are the cheapest in the market lolol i saw some sad guy wrote here he odveisly left orange and they do say if you leave them you loose the 5 pound discount and wasnt happy with this but tuff it says if you leave them it goes up to full price hahha can complain great service great service that call from time to time to make sure your on the best deals i like that its more personal :-)

John Williams wrote on:
Monday, December 12th, 2011

Terrible

Pro: Absolutely nothing positive. Avoid!

Con: Customer service, speed, reliability

There is absolutely nothing positive I can say about Orange broadband. They are truely terrible - extremely slow and dreadful customer services. The only slight positive is they are initially cheap - but I suppose that's only a plus if you're never actually going to need to use the internet.

Lucy Errington wrote on:
Sunday, November 6th, 2011

Terrible, terrible, terrible.

Pro: Cheap.

Con: Cheap for a reason.

Me and my two friends from uni moved into our house roughly two months ago. A few days after we moved in we started looking around at broadband deals, being students who are still looking for work we were looking for a cheap deal, which we found in Orange as one of us was a broadband mobile customer. Brilliant, we thought; cheap internet which be set up in 10 days...2 weeks later and no sign of a router and no sense from anyone at customer services. Finally, after a few heated phone calls our router is sent to us. Great! Until we realise our line is inactive despite orange saying it was, cue a technician. FINALLY, we have internet, internet that is out 90% of the time and has the average speed of 1 Mbps, will be changing to BT ASAP! Do not go with orange-AWFUL!!

Laurence Harvey wrote on:
Sunday, October 30th, 2011

Orange No Band ! ( broadband )

Pro: None

Con: One big Con !

If your thinking about orange broadband then think again and AVOID THEM AT ALL COSTS . Very poor customer service,rubbish speeds,over priced and yes the list goes on and on !

mike roberts wrote on:
Sunday, October 23rd, 2011

Fine till it goes wrong.

Pro: OK when it's working

Con: Hopeless when something goes wrong

The Orange help desk are fine if you have a simple problem that’s on their checklist. But if the problem is with their Servers, for example, the help desk in India cannot help you. When Orange broadband is not working properly (eg sometimes running at 2.5mbps, sometimes running at 0.4mbps, sometimes stopping altogether) it is impossible to speak to someone who can actually investigate the problem. Emails to Orange only elicit the reply “ring the help desk”. It seems impossible to get anyone at Orange to actually investigate a problem.

Neil Mainstone wrote on:
Saturday, October 22nd, 2011

Orange Broadband

Pro: Constant Speed,Cheap,Reliable.

Con: Given ridiculously long email address

I joined Orange broadband 6 months ago because of Tesco's extortionate price-£20 for stand alone broadband.I've had a couple of minor problems such as occasionally having to restart the router when starting up but overall it's been satisfying.I only get between 1.5 and 1.7 mb but that's down to where I live and the speed is constant and never dips at peak times.I've had to contact customer services only once to check my connection date and they were polite and courteous.The email address they supply you with however,is ridiculously long and that is my only gripe.

Orange Broadband Review

Unbelievably bad customer service; unable to resolve faults or do anything beyond reading from a crib sheet - this includes returning calls when they promise to do so. Impossible to speak to a supervisor and they will fob you off continually. The worst customer service I have ever experienced.

Orange Broadband Review

I recently got Orange and was promised a speed of 3.5 mb - the average speed for my street apparently - even though my line should be 6mb. However after numerous phone calls and system/router tweaks due to a poor speed, they could not raise it above 2.4 yet quoted me a £120 cancellation fee! - for a failed service! The staff appeared sympathetic but were still not prepared to waive or reduce the fee - obviously my fault I live where I do, nothing to do with their 'service'! And they're still advertising a speed of 8mb! Basically AVOID at all costs (especially if you live in the Brighton area).

Orange Broadband Review

we have been with orange for a few years now from when it was freeserve we have terrible connection problems and it is just getting so bad I have to try for up to an hour to get connection and then it drops off in the middle of using it I would suffice to say that its worst than useless and I have been to lazy to move providers but the stress of finding a connection means I will have to make that move.

Orange Broadband Review

Moved from BT to Orange, what a mistake I thought, spoke to foreign Customer Support team, who could not help at all. Then I realised I had the same problem as when I first changed to BT, Sometimes it worked and other times not so bad speeds of 0.17 download. I have changed the channel on the netgear router from 1 to 9 and it works perfectly. When I rang Customer Support team to tell them I had sorted the problem out myself, he told me the boadband works best on channel 9 or 11. Why did they not tell me this in the first place, instead of me having to find out myself after nearly 3 months. Works well now, fingers crossed. IHope this info can help somebody else.

Orange Broadband Review

Had no problems at all with Orange until this month. Now, by download speed has gone from >10mbs to 1.0/1.5 mbs. In fact, the upload speed is nearly as fast as the download speed!!! Contacted Orange via e-mail with details and postcode and pointed me to their very expensive support function to resolve the problem. NOT HAPPY!!!!!!!!!!

Orange Broadband Review

Some users have clearly had bad experiences, but just to add balance I have been with Orange since they were Freeeserve, through Wanadoo etc and they have been pretty good all round. We live in the middle of nowhere so connection speeds are not fantastic, but easily run four high speed PCs & Xbox, albeit with a Netgear router, not the rubbish one Orange provide. Had a couple of router problems recently (now upgraded it) and Orange support was extremely good, talked me through even though it was not their equipment. Reasonably impressed!

Orange Broadband Review

Changed from BT to save money .Big mistake .Router kept losing internet and had to be rebooted upto 3 times a day .CS no help at all .Paid to cancel contract and went back to BT .Not a single problem since .

Orange Broadband Review

PLEASE BE AWARE, dont sign for a orange broadband, i only being with them for a month now and only receiving 460kbs,have phoned 4 times , spoke to 4 people was refused to be spoken to by supervisor, coudn't understand what they were saying on the phone and no problem resolved and was asked to do several speed check and was told we know nothing!!! taking my router back to the shop please dont do my mistake , pay a couple of pound extra and get proper service

Orange Broadband Review

been with orange before them wanadoo and freeserve always found speed and reliability tops only prblem i.ve had was having there live box now been changed to a seiman much better live box was a real pain cost me time and money phoning tech. sup.give up at end and asked for my mac. no.thats when i was able to talk to somebody in england sorted out my problem gave me a new router and three month free service my only gripe is i only get 2mb. limit for my £10 was going to change to simply broadband till i found out you have to have a live box so thats out of question all in all pleased with orange broadband and for all these bargain prices going around wound.nt change keep it up orange theres a lot of compation out there

Orange Broadband Review

orange seem to get a fair amount of bad reviews but i've had no problems with reliability and speed in the five years i've been with them and wanadoo - there are often three of us accessing the internet simultaneously every evening with never a problem - i was considering changing ISP because of the deals available but am beginning to wonder if this is wise when we have no trouble accessing the internet. I would agree on the bad customer service though - have only had to contact once but that was a very frustrating experience!

Orange Broadband Review

I've been with orange broadband for over 3 years and i've moved address in that time also. I've found the sevice faultless, never crashes, always very quick, i've never once had to contact customer services. I would recomend it all day long!

Orange Broadband Review

Cheap, fast speeds. only very minor problems. I constantly get high speeds, the connection is solid and with having an orange mobile its very cheap! Only issues i have is it won't let you online if you use your own router, you must use theirs. And the connection may drop for a few hours around midnight, this happens maybe once every 4 months. which is no problem really.

Orange Broadband Review

I agree with the last few posts I have just read. A very unreliable service, it's so bad I am leaving before the end of my contract. I was getting speeds of 3.5 mb but now it varys between 0.1 mb and 1.7. For me this is not acceptable. BTW the modem they sent me does not work properly and they have refused to replace it.

Orange Broadband Review

Benn with this broadband for a couple of years and its the worst ever!! 0.3mb download speed and 0.1mb upload, DO NOT BUY IT!

Orange Broadband Review

Shocking service. Been with them since they were Wanadoo (after freeserve). Service had always been fine and fast. Been having problems with intermittent service, talk to them and they told us to upgrade our package because we were probably over our download limit. Upgraded to unlimited and still had the same problems. Made the mistake of moving the phone over to them too to get a better deal. Got no service for 5 days and were told it was due to migration of the line and at times were told that it was due to work being done one the line. 20 calls to customer service so far and still no one can sort it out. All we get is '10 days this 5 days that' they are kings of the BS. Don't be fooled by them, stay away.

Orange Broadband Review

I changed my broadband provider from BT to Orange, the change over was seemless, the connection is quicker than I got with BT and the line is also more stable. I am saving nearly £20 a month by switching to Orange and am very happy with the service.

Orange Broadband Review

Been with Orange (not by choice - I'm boarding and this is what the householders use) for about two years. Shocking. Customer service is abysmal - 'outsourced' with deteriorating language skills, poor phone connection, script-based 'help', flat refusal to transfer calls to their line managers, and LONG wait times. Signal is up and down like a yo-yo, the router they provided broadcasts on about a 10 foot radius. More or less runs Google Talk; you might get Amazon if you're lucky and don't mind waiting for it all to download; don't even consider any of the iplayers. Tied in for 18 months because they've provided an intermittent service rather than no service at all - you can only pull out if you have a consistent 31 day period of getting nothing! TBH, I get better service out of my cruddy, cheap Vodafone dongle, which only works in one position in the house, but when it works, it holds its signal for up to six hours, is no slower than the Orange, and only has to be paid for when it's actually working! I would have used zero ratings on reliability, customer support and value for money if I could have.

Orange Broadband Review

Avoid Orange at all cost i have had nothing but problems since day 1 . i have managed to get out of my contract as they cannot supply the product offered , i think i have spoken to the entire Indian population and the whole of the uk and get passed from person to person.The speeds have varied from 785Kbps to 5000kbps and BT sorted the probelm and still orange could not provide and had to do yet another line calaboration without informing me . Just thought i would warn anyone deciding to change to orange for cheap broadband you gat what you pay for !!!

Orange Broadband Review

Been with them for about two years. Consistently good speeds (4-6MB on an "up to 8MB" service). Never, ever lost service. Still the best deal I can find even now for an exchange that is not unbundled (£7.99 PM). BUT, I have been arguing with them about their crazy spam filters blocking too much (including emails from Orange!) and their customer service is so incredibly bad that I would leave them and actually pay more elsewhere for the peace of mind of knowing good CS and Support was available (not much hope in this industry it seems though!). Indian call centre and all that entails; email queries responded to with stock phrases and never actually responding to the questions you raise. Because of their CS I would never recommend them.

Orange Broadband Review

As people have said in previous reviews they'll tell you anything to get you signed up. DO NOT GO WITH THEM! You can only use their outgoing mail server so it's useless to reply to mails from any existing mail accounts you may have. Not suited to mobile laptop users. Would maybe suit a child based on a fixed desktop. Their customer service is always engaged. Tech support based in India. Speed slow. Extortionate fees to get out. KEEP AWAY!!!

Orange Broadband Review

Trying to get out. Speed drops to near 0 at rush hour and customer service goes in circles looking at line fault rather than congestion.

Orange Simply Broadband

Goes a bit slow normally (who cares) but sluggish at peak times (0.005 Mbps in most cases, but can go even slower). Customer service only good at make you run tests and ignore congestion to stall you. Let's unite in legal action.

Orange Broadband Review

If there was an option for 0 stars i would use this. Orange lie through their teeth to get you to sign up with them and then pile a load of hidden costs on you, such as cancellation fees that they swear blind you wont be charged for. They are the biggest load of cowboys on the market, NEVER USE THEM

Orange Broadband Review

orange customer services are appalling.this week i have asked them to change my default email address which ive had for 6 years now.this was due to the fact i had been receiving a huge amount of spam mails with a sexual content and i had had my social networking site deleted with that address and i have had dating sites set up with that email address.two emails later orange are not interested. all ive had is dont use it and the mails will stop.how appalling.the issues are my mail address has been compromised and they dont care .i will now be putting pen to paper and writng to the managers.

Orange Broadband Review

I started on 8 Meg speeds but Orange have DLM technology (Direct Line Management) which tests the line for the best speeds whilst being stable. I now get 15.5meg consistently and the total package is the cheapest that includes free calls to 30 countries. Very happy and surprised!

Orange Broadband Review

I have been using an Orange Broadband connection since moving to my new house in London 6 years ago. This broadband is provided free of charge as part of a mobile contract. Speed increased to 2MB a few years back. I never get disconnected, can play movies, play online without any problem. I will strongly recommend them. Test speed is slightly above 2MB. a Very happy customer.

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Orange Broadband Review

I would never use again, Orange charged me another months charge after I cancelled and say they have a 30 day cancelation fee, its in there small print. I was paying BT and Orange the same time, Orange seem fit to charge you an extra 30 days even when your original contract was fullfilled. What a con. Read the full terms and conditions first, then you will be looking for a better company to supplie your broadband, the service was ok but the speed was terrible but the fact that they want to take money for nothink just made me realise that I will never use orange again.

Orange Broadband Review

had an orange broadband service on a 2b year contract during this time the live box repeatedly lost connection once reconnected it would stay connected for an average of 30 seconds then take 2 minutes to rebootlosing any information you had input on the web site you were browsing. once my two years were up i decided to leave. despite sorting all payments after 6 months i recieved as letter from a debt collector. orange assured me that i owed this money and after a long process i paid rather than go to court. only for the money to be refunded 1 month later - no apology no explanation. will never deal with them again!

Orange Broadband Review

I am amazed at how awful these reviews are. I ordered orange broadband purely because it seemed such good value - £23 for a package including broadband, line rental, two phone lines and free calls 24/7 to landlines in the uk and 25 countries abroad. (you can only get this package if you have an orange mobile phone). The connection to broadband was set up without any hiccups. I moved house 4 weeks after getting the package, and all my services were transferred to the new address at no cost, with broadband up and running again after seven days as projected by customer services. I received emails keeping me informed of sll stsgs of the connection process. To date I have not once even briefly lost my broadband connection. The only drawbacks I can think of is a slightly complicated set-up process (but I managed it with the instructions), and different passwords for different parts of thepackage, which gets confusing at times. I am happier with Orange than I have been with any other provider (have tried SKY, BT, 3 and AOL over the years). I don't usually enter reviews, but thought I should on this occasion as my experience is so different from the ones I ave read here.

Orange Broadband Review

Have been helping a neighbour who was having email problems with her Orange Broadband service. She started finding many emails were never received, although all the spam still got through. Several calls to 'Customer Services' who were clearly in India and knew considerably less about email and computers than I did! After getting them to escalate the problem, which would be sorted out in 48 hours - nothing. More phone calls and different time scales for resolution, but still no response or solution of problem. After further calls and nothing being done - and no way to register a complaint verbally, the customer gave up. She is now moving to BT and when phoning Orange for a MAC code, she was almost begged to stay with Orange, by somebody who at least sounded like they cared (NOT in India for course!) but was told it was all too late. Got to say I have had experience of helping people with a number of different ISPs and most of them are pretty poor, but Orange are the worst of the lot!

Orange Broadband Review

Absolute rubbish, appalling customer service DO NOT buy orange

Orange Broadband Review

been with orange and before that wanadoo and freeserve noticed the speed is getting slower and slower even though they increased the price from £9.99 to £19.99 too expensive now for what they offer going over to talk talk give them a try

Orange Broadband Review

Just don't do it. We went from 6Mbps on Be to a max of 300kbps on orange and it is constantly dropping out. We haven't moved it's the same line isn't it, and will they fix it ? Not so far and it has been months. They need to be hung. What a mistake !!

Orange Broadband Review

CRAP DO NOT buy orange it is rubbish bad service

Orange Broadband Review

Absolutely appalling, the download speeds have dropped to an average of 0.3Mbs during the peak periods. Sometimes I am getting faster upload speeds than download. If I go online at retard o'clock in the morning I can get 3.0Mbs O whoopee do!! Hello Earth to Orange! I want decent speeds when I want to use the internet not when you can be bothered to give it to me! I had several long and interesting chats with the helpful people at orange support (note the sarcasm) during which I was informed that it must be the BT line that was at fault. If that is the case, why was my next door neighbour getting 1.0Mb/s when I was getting 0.3Mb/s? In short if you are the sort of person who enjoys mutilating your scrotum with a rusty pen knife, sign up to Orange. Otherwise, avoid them like the plague, they are useless. (with thanks to my 15 year old son for the advice on grammar don't you just hate it when they do that)

Orange Broadband Review

Was with this lot from the Freeserve days, through Wanadoo and finally Orange with the service deteriorating as the companies changed. Freeserve = Great Orange = Okay I say okay but this is excluding their absolutely appauling customer service which I would award -5 if it was possible to do so. Took the 8 mb package but was told I could only get 2mb due to my phone line. Repeatedly asked if it could be upgraded to 8mb to be fobbed off with the same story. Changed to O2 and got 8mb straight away for £7.34 as oppose to the £18 I had been paying Orange. Strange that isn't it? Checked again today and they would still only give me 6mb for £20. The service was reliable though, I only had about five drop outs in the time from Freeserve to Orange which covered arond 6 years and never had any trouble with billing

Orange Broadband Review

I moved to Orange from BT after getting a very good deal on BB as a monthly mobile customer. The actual move took a little time (Orange seemed to misplace the order) but on the transfer day it all worked well. I'm getting slightly faster speeds (up & down) and I do not suffer from slow speed during peak times as I did with BT (Sunday evenings was especially bad) Most importantly for me, the single monthly payment charge for everything (including line rental) is SO much easier to understand than my old BT bills.

Orange Broadband Review

Terrible Customer Support It is ok until you have a problem. Once you got a problem, it will be a pure nightmare．The customer service is awful. They never listen to you and they never admit their fault. I have been charged the late payment last three months because they said I didn't inform the new card details, so it delays the payment transaction. That's rubbish!! My card has not changed last 2 years! However, they never admit their administration fault and still keep charging you. You may not believe that they did exactly the same mistake last year as well and I paid for their mistakes. When you got a problem, Orange never deal with you, never listen to you and insist there is no problem at their end. How awful is that! I ordered the MAC code to leave and only hope they will give me the right one which works.

Orange Broadband Review

why do orange get so many bad reviews I was with demon but was just about getting a meg and in peak time forget about using it 512 speeds so I changed to orange and have not looked back now im getting 6 meg all day every day and my phone line is perfect with cheap/free calls im very happy hence I am leaving this review because I think they are great

Orange Broadband Review

Avoid at all costs! I have been trying to request a MAC code to leave this sorry outfit and when it was at last issued, it was not accepted by my new provider so I have to wait until the original expires before they will issue another - even though it is their fault. Their starter Broadband package just increased from £14.99 a month to £19.99 with the promise of up to 8 Meg but it remains at 1 Meg. Nothing short of a disgrace to increase the monthly fees by 25% in the middle of a recession. I have been with them for about eight years (previously Freeserve) and cannot wait to leave. Awful customer service, awful connection, slow speed, over priced and totally incompetent!

Orange Broadband Review

An absolute disgrace!

Orange Broadband Review

I endured 18 months with Orange and received the most awful and expensive service one could imagine.I finally moved to Post Office Broadband which with its calls package and overall good service has restored my faith in Broadband

Orange Broadband Review

I've now switched to o2, but my time with orange broadband was a somewhat dissapointing experience. Speeds were at the lower end of average. Customer support was awful, and on attempting to leave to move to o2, I have been overcharged two months at £17 which Orange have told me they will not be refunding. Am currently in the process of formally complaining.

Review 313

I've been with Orange Broadband since the beginning and can honestly say I've never had a problem. I agree that customer support is a shambles but the actual broadband has never let me down. God I hope I haven't spoken too soon.

Review 250

When my contract with Virgin was up a few weeks ago,i started looking around for the best deal i could get for my broadband and was given no pointers at all from review sites.This is because people rarely review their providers unless something goes wrong and thy're dis-satisfied with the service in some way.So here goes:I looked at a variety of providers and they generally had poor reviews.In the end,as my mobile contract was with Orange, i opted for them despite the poor reviews they get.Their service has been excellent having switched me over on the day they said they would and have provided a high speed connection (connected at6.5meg on an 8meg connection)Their live box is excellent and after a few teething problems with my user name their customer service is good.I actually recieved a phone call today asking if i am happy with my broadband and have any issues they can help me with!I have got my second line up & running now and am making free local,international & Orange mobile calls through it.So credit where credit's due-i can't fault Orange for their broadband service.

terrible customer support

I have a problem with connection and speed all the time. when the connection gets resolved the speed drops to below half a mb. when you ring up customer services (which i assume is in india) they go through the same script and have no log of any previous calls. they then ring you the next day from the uk at their faults team and you feel a little better that you may be getting somewhere but then have to ring them back and ask for the faults team but the guys in india cant put you through! so you go right back to the beginning. i find this very very poor. i have been a customer with orange for nearly fifteen years now and am sorry to say that their broadband service has lost them a customer as soon as my contract is up. which is a shame because i found their phone service quite good. sort your customer service out orange. avoid these guys.

When it works Great, but a V V. long wait.

It took 20 weeks to get home phone service transfered.Great when it works.But customer Support B***** A**** No help at all.

Slow Slow Slow....

Since orange brought Wanadoo, all it has ever done is geting slow, slow and even more slower, it even goes offline for a short period of time then reconnects... I have came to a point that moving to another ISP is the only way out. I've been recomended BE* Broadband, so i will give them ago.

i dont get what im paying for

slow speeds ,they tell you to do the same thing everytime even when it didnt work the first time your kept on the phone ages and the problem never gets solved and you never get a reduced rate for a reduced service if i relied on orange for my business i would have sunk by now half the time the people at the call centre arent fluent enough with heir english and its sometimes difficult to understand what they are saying

Awful!!

Thankfully my contract has just come to an end so that I can move provider. Customer support is terrible. I have just been charged £9.99 for a filter which I did not need to resolve my problem. It was sent to me because the advisor in the call centre didn't know how to resolve the problem. I had to ring up again a week later to get the issue resolved with someone else. I have lost count how many times I have had to ring Orange over the last 12 months and the promised wireless connection could never be achieved. Also I should have 8mb but the speed is very very slow. Less than 2mb definitely!!

Fair Service

http://www.broadband-expert.co.uk I love your site. My orange account is 5/10 for all. Well done.

Very Happy, no problems at all

Orange seem to be getting bad press but I've never had any problems with them. I've even signed my grandparents up to their service! I've had mobile from Orange for years so it seemed like the obvious place to go for broadband and I think I made a good choice.

Slow and Unreliable - Avoid

Slow speeds, unreliable connection and you get put on hold for hours every time you call the call centre. Avoid like the plague.