Customer Broadband Reviews

02 have been great. Set up was quick and easy, call centre was helpful and the connection has been very fast and very reliable. A huge improvement having switched from BT. So far so good. Thanks 02.

I was intending to go with O2’s £7.50 when I realised that because I am a 2nd class customer i.e. Pay & Go I would have to commit to £10 every 3 months top up. As I am a low user I feel that they are penalising me even though I have not been with any other provider, in July 2007 I had £60 credit and still have £29, they have had the money and interest, I have not used fully the money I put on. It is about time O2 treated all “customers” the same and rewarded loyalty.

O2 are (one and a half days in!) far and away the best ISP I have experienced so far - and I’ve used several - most recently Pipex, whose customer service has been appalling. I signed up for Standard - up to 8Meg, which is plenty fast enough for my needs. The set up was really straightforward - and I have quite a complex home network, which the O2 box recognised and set up automatically. I didn’t use the set-up disk, and the only thing to be manually configured was the SMTP setting in my mail client. I had to contact customer support over a minor matter, and they were excellent. I’m getting almost 6Mb download and 1Mb upload, which is three times what I got with Pipex on standard ADSL, for one third of the cost. Brilliant, and thoroughly recommended.

O2 is my first broadband provider. Value for Money: It’s great value for money, especially if you’re an exisiting O2 pay and go customer. You just need to top up £10 every three months to keep the discounted rate going. Speed: Speeds are very good. They test your line for the first ten days after being connected where they send the fastest possible signal through - I synched at over 17Mbps before falling in time to 7Mbps - in line with the ‘upto 8Mbps’ package I had selected. O2 uses the ADSL2+ network used by Be, which about 2/3 of the UK can get and its faster than normal ADSL broadband. Customer Service: Customer service is free and UK based. Reliability: It took me under 30 minutes to set the broadband equipment provided up - just put the CD-ROM in and followed the instructions! All the router settings are done automatically. Did have one short outage of broadband, customer service said it was an exchange based problem (got through to customer service without waiting in a queue!)