O2 Broadband Reviews

Last weekend, yesterday and today download speed is about 25 kbps. No chance for streaming,youtube very slow, internet sites so-so.
Good speeds happen when you’re at work; afternoons and weekends are a joke.
The worst thing is I cannot complain because there are no technical problems - at some working days about 10am-4pm speeds are really good. So what, most people are at school/work.
Nowadays you can watch more and more stuff without downloading, just streaming. With o2 - forget about it. Downloading also takes ages unless you do it while at work/school. It’s useless.

Terrible get 6.5meg mid morning to about 5pm then it drops to 0.2meg all evening cant even play xbox live its that bad you tube you might as well forget about as it does’nt work.o2 wants £65.00 to leave early

I am very disappointed with O2. It started from
the start, first the broadband box (and you
can only use their box) didn’t arrive in time. 2
weeks later it was there. The connection was
not as good than my previous provider but
because bulldog/tiscali stopped performing
well I moved to O2. Biggest mistake ever. 9
months later, I moved out of my apartment,
finished my contact early with them, and
because I terminated the contract early I had a
fee of about £50 in comparison BT was £15
which was for the same length of time. In
December I sent back the broadband box and
now in the end of February I get an email plus
text saying I haven’t returned it and in case I
won’t return it I will be charged £50. This is
outrages. On top of this I can still log into
O2’s website but all my bills were deleted
from the day after my contract finished with
them so I couldn’t view my last bill with them
which was only available online. It seems they
have run out of cash flow and they now do
everything to get more assets. I wouldn’t have
my broadband from O2 again, they aren’t
good
service provider for broadband. I am very
dissappointed in O2.

I switched from Orange becasue their service was often unreliable.. .but at least it was fast. Repeated complaints to O2 and the speed is ofter very very slow (faster on a dialup modem!) and occasionally fast enough.

Awful - why did I switch !!!!

Been with O2 since April 2009 - I live a fair way from the exchange - but the support team got me a throughput of 1200kbps at peak times - good enough.

Its now Feb 2010 and since Nov 2009 - my peak throughput has been 200kbps .

Customer services initially said I had to fullfill my contract - but now they are happy to let me go - - O2 has got a serious capacity problem because it offers unlimited downloads - and those users are allegedly going to be weaned off the system .

Anyway in the meantime - I’m paying broadband costs for little better than dial up service …. it wont get any better !!!!!!!!!!!!

Quite fast but very unreliable. Changed from 3 years with Virgin and NEVER lost cnnection. Now with O2 its been off 4 times in 3 months. Very poor reliability. I will leave at he end of the contract.

Was good when i joined back in June but since beggining of October speed has been a real problem. Tried talking to customer services on several occasions but just fed the usual lame excuses. Finally told them i’d had enough and without too much drama they gave me my MAC code and let me out of the contract without penalty. Which was nice, doesn’t make up for the fact that i’ve been paying over the odds for a way below average service for the past 2 months.
Overall very dissatisfied.

Never never never… Stay away from O2 broadband. They promised me 9mbps and I see only 4. The connection times out all the time. It is so annoying while playing games and streaming songs. Customer support!!! What a joke, over than 40 minutes waiting on the phone, no answer… bye bye o2, let’s go for another company.

And please O2 workers stop posting positive review about o2 broadbands.

Avoid at all costs, initial set-up was relatively hassle free but now been running with O2 for a month and using the internet is an absolute nightmare. The line always drops out and at peak time the speed drops so slow it isn’t worth using.

I used to watch Iplayer and 4OD on my machine but can’t now as even when the connection is up, it is too slow to stream anything. I also used to play online games but can’t as the latency makes it inplayable and I’m always disconnecting.

it seems all glossy at first with its claims and
cheap prices, we switched from bt and i regret
doing it ever since. it was a move based on
cost but we never had a problem with bt.
o2 however, is poor in comparison its so
crap!! it is slower and always loses
connection.. you can’t use social networking
sites as it physically can’t cope with them.
though it only works like it claims when hardly
anyone is online, at off peak times e.g 2am! it
just makes using the internet a complete
hassle, i don’t recommend this to anyone! they
need to sort it out.

i’m paying £18 for home package which is over the odds but i was happy to pay as the service was supposed to be good.
took 2 days to get the service working because they could not generate my login password. Then was great for the first couple of months until towards the end of October when things started to really slow down. Pings are over 140ms and my download speeds vary from 0.3mbps to 3.5mbps. I’ve contacted customer service and they tell me that they are working on traffic shaping which was supposed to be finished by the end of October but it’s still all over the place. I’m going to try get out of the contract and drop them. That goes for my mobile phone also.

the home access package is not worth using in the evening download speed drop down to as low as 250kbs which is awful stay away if you know whats good for you and its very expensive for what you get

Brilliant !

We have been with Eclipse for a number of years now and should have changed ages ago.

Within 7 working days of giving O2 the MAC code we were up and running.

Easiest set-up ever!

Its like a different Era on the internet now. Its super fast and doesn’t drop the line like Eclipse.

I can listen to internet radio now without the line dropping all the time.

At the prices they charge you would be mad not to look into changing to O2. We are on a bundled exchange which limits who we can use. But with 3 months free and 17.99 a month after, no-one else could provide unlimited download usage at this price. If you are unbundled its even cheaper at 7.99.

Would recommend highly!

Don’t suffer like we did for years with a slow, unreliable provider - switch!

I had a 20Mb O2 broadband at my previous
home and it was excellent. I never had
problems at all with that. Now at my new
home I want to set up a broadband again
and I wanted to read about other
suppliers but as I can see O2 is the
best.. And of course ‘BE’ but it’s a
bit expensive. Anyway the O2 broadband
is coming from the BE so it’s the same
for better price.
I chose O2 again!

( actually the O2 Wireless BOX II the
router that O2 gives is not so good. It
has always disconnected from internet.
After I’ve bought a Netgear router then
I never had any problems with the
service! )

Being an O2 customer, I decided to go for the Broadband package… I was surprised to find they only charged £7.50 a month which is really cheap. I chose the 8mb package and was quoted Unlimited downloads. I have been wary of companies that quote this, however O2 was the only company that was true to their word. I used to be a virgin customer, and am a very heavy downloader and I used to be capped by Virgin… but O2 have never capped me even though I download more now than I did with virgin.

I was quoted an estimate of up to 5mb, but when I tested my connection I was getting 6.5mbps which is more than what they quoted and I think that’s brilliant lol. To date I have had no problems with O2, and I was setup in just a week. I recommend them ESPECIALLY FOR HEAVY DOWNLOADERS :).

The wireless router is free, and it works with my iPhone and PS3, GAME ON!!! ^^.

In a Word. Fantastic! I spent hours looking into the best isp before taking the plunge..looking at reviews and asking around etc etc…and O2 seemed to come out on top…so I signed up and I am so glad I did! The connection is fast and reliable and so easy to set up. But best of all is the customer service. I needed some advice about the wireless connection and home network and they were really quick to reply and so helpful and understandable> Its such a refreshing change to find a company that are true to their promises. Thoroughly recomended. Dont go for the cheapest. Youll end up spending more in the end in time and frustration. I’m an O2 Convert!

Just like to say the O2 broadband I have is excellent and beyond what I expected. I live in a fairly busy town and ordered the premium package. I was kept informed all the way by txt mesages the status of my order it was activated on the date they said. Using the Ethernet cable I am kept at a constant speed of 17-18meg even in peak hours, thats 2meg a second downloading files!. I do not currently have a wireless adapter. All I can say is I am highly delighted with O2 and the internet is lighting fast now compared to my awful USB dongle I had on a 2 year contract..I never got above 300kbps with that!

i came onto o2 mobile broadband after moving house and being on virgin cable,02 is great,customer service is good,speed and coverage are good,virgin may be quicker but more expensive and doesn’t work anywhere near what they tell you

Service as good as this from a BB company is very, very rare indeed - and much appreciated.

I highly recommend O2 Broadband
1- Open your broadband router box; enclosed disk makes installation fantastically simple even for newcomers. It has step-by-step easy pictorial connection guide this applies to wireless connection too.
2- Connection within 30 minutes of opening the box.
3- Exceptionally competent technical support.
4- Situated in UK and available 24/7 and contact number is free of charge.
5- Calls answered within few minutes
6- Billing department very competent, efficient and courteous.
What a refreshing contrast from services “supplied” by Pipex/Tiscali.

good inexpensive customer service ,will downgrade if your speed not achieved,other suppliers should try to be this good ,

O2 is my first broadband provider. Value for Money: It’s great value for money, especially if you’re an exisiting O2 pay and go customer. You just need to top up £10 every three months to keep the discounted rate going. Speed: Speeds are very good. They test your line for the first ten days after being connected where they send the fastest possible signal through - I synched at over 17Mbps before falling in time to 7Mbps - in line with the ‘upto 8Mbps’ package I had selected. O2 uses the ADSL2+ network used by Be, which about 2/3 of the UK can get and its faster than normal ADSL broadband. Customer Service: Customer service is free and UK based. Reliability: It took me under 30 minutes to set the broadband equipment provided up - just put the CD-ROM in and followed the instructions! All the router settings are done automatically. Did have one short outage of broadband, customer service said it was an exchange based problem (got through to customer service without waiting in a queue!)

O2 are (one and a half days in!) far and away the best ISP I have experienced so far - and I’ve used several - most recently Pipex, whose customer service has been appalling. I signed up for Standard - up to 8Meg, which is plenty fast enough for my needs. The set up was really straightforward - and I have quite a complex home network, which the O2 box recognised and set up automatically. I didn’t use the set-up disk, and the only thing to be manually configured was the SMTP setting in my mail client. I had to contact customer support over a minor matter, and they were excellent. I’m getting almost 6Mb download and 1Mb upload, which is three times what I got with Pipex on standard ADSL, for one third of the cost. Brilliant, and thoroughly recommended.