O2 Broadband Expert Reviews

fuck you wrote on:
Thursday, February 2nd, 2012

pathetic internet, wish I could switch

Pro: relatively cheap for O2 customer=£7.50/m

Con: incredibly slow,poor quality, unreliable

Bought this because I had been an O2 phone customer for a few years (then decided to change to 3, as O2 are pretty bad at phones too) and could get it for £7.50/m. Checked the speeds before I bought it, they have a little application on their website where you can check your postcode. They said "up to" 20M, but in my house I could expect around 14. Not even close. On a very good day I can expect 5 or 6. Mostly it's around 1 or 2, but sometimes it's even at 0.4, 0.5 for hours, sometimes even days. If I'd known it was literally going to be this bad I would have gone for something more expensive and worthwhile. In 2012 in the middle of London I should not have to settle for such pathetic speeds. Will never trust O2 ever again, after this contract ends, I will refuse to give them another penny for any service or product of any kind

Omar Bashir wrote on:
Saturday, December 17th, 2011

poor speed and instability

Pro: none

Con: too many

Started off very well 2 years ago with excellent speed and service. Connection has become very unstable in the past few months, requiring frequent calls to customer support. I would switch if i could.

wrote on:
Saturday, December 10th, 2011

Waste of time

Pro: None to speak of

Con: Dialup would be faster

Been with O2 for over three years now. Started off well with speeds of 13Mb/s+ which was fantastic. Over the last 6 months the speed has steadily dropped to the stage where we now often get less than 50Kb/s. Customer services sent out a new router and did line checks etc and came to the conclusion that there's nothing they can do as it's due to other O2 users abusing the system with p2p downloads / streaming etc. Will give them another week or so then ask for a MAC code and move somewhere than can deliver what it promises.

Alan Roddis wrote on:
Thursday, November 17th, 2011

Cheap but not cheerfull !

Pro: UK customer helpline

Con: Eratic speeds

Swapped providers as had too many issues with TT , I was promised over 3 meg download with O2, speed average 1.7 mbps. have been on to them every day, finally they have agreed to send out an engineer to check the line.wish me luck !

O2 Broadband Review: OVERCHARGED

I am a new customer to O2 broadband, having taken over the service from the previous owner of my flat. I was shocked to see a connection charge and a line installation charge on my first bill, totaling ~85£. It was only after I phoned them and explicitly asked them to justify the cost, or to mention when it had been communicated to me, that O2 found out that I DID NOT HAVE TO PAY IT as the services were already in place from the previous owner. They promptly adjusted the bill, now it is a sensible £18. Just a word of advise CHECK YOUR BILLS because THEY DON'T. It is embarrassing to them that this mistake happened in the first place.

O2 Broadband Review

I have been happy with their service until I moved house. I booked a move in advance of moving and was told by very helpful person it would be 7-10days outage, I got a txt and email with a date for connection which was 15 days after move day (not quite 10days). This came and went and when I queried it, was advised by another very helpful person that it had been rebooked and would take 6-8 days. I then received a txt and email giving me a date which was 3 weeks after the revised date. This will mean a total of 6 weeks of no service and poor communication, with apparently NO compensation....Service desk people are either ill informed or fobbing me off.....NOT impressed and looking at how I can get out of my contract.

O2 Broadband Review

I think O2 broadband/home phone is great because it's fast, reliable, fair priced and i've never had a problem, I just wish their mobile side of things were a bit more competitive...

O2 Broadband Review

I have been connected with 02 broadband for over two years now and upgraded my package to all rounder and have to admit I have never had any trouble at all - speed is excellent and value for money is second to none!I also have my home phone line with 02 and get much more value for money with the added extras than I got from BT. I must admit I am a extremely satisfied with my overall package and have recommended 02 to so many family and friends because of the relability of their service and equipment!

O2 Broadband Review

I have had O2 home broadband since April 2011 and there service is excelent! We bought a house that had been empty for over a year therefore BT had cut the line therefore i needed it reconnecting cost £40 quid with o2 in comparrison to £120 with BT! We had a few problems at first with the line been faulty due to it not been used for a long time, O2 got BT out to sort it within a couple of days and it was sorted! we use online gaming all the time on it and it never cuts out! price is fantastic too as i have been a o2 mobile customer for over 2 years I got 6 months free broadband! Fantastic good value, good service = great product! very happy with O2!!

O2 Broadband Review

I called O2 to set up broadband and was pleasantly surprised to speak with a cheerful Scottish chap who was able to order me broadband at my new address. i didnt have a BT landline but O2 were able to put one in for me. I knew the cost was £86 from o2 (which is far cheaper than the quote i had from BT) to get a line fitted by O2. The man was able to half the cost for me (even though i was aware i would be paying the higher price!) because i took the middle package. Apparently this is a special del you can only get by calling O2 direct. Tehy sent me text messages to keep me updated and teh engineer showed up whn they said he would. So far i am delighted with the service. Ps- the number i called was 0800 230 0202 to get the half price new line. Apparently you have to take the all rounder plan or above. I also got 6 motnhs free broadband (not the landline though) because i had my O2 mobile for over 2 years! RESULT!

O2 Broadband Review

O2 broadband has been mixed. There are often connection problems and the broadband cuts out several times a session. The speed is pretty poor although the All Rounder package is good value for money. We have recently tried the home move service and the service we have received has been appalling. From setting up for the wrong month to refusing to resend confirmation letters to delivering the router to the wrong address. The issues we have faced have been endless and we are now stuck paying for broadband and a phoneline for a period of time before we move into our new home and face an inconvenience fee if we want to change the date. Not impressed.

O2 Broadband Review

I am really with the customer service provided my the O2 team. Their representatives are incompetent, did not even understand how their own operating process. Was suppose to get my broadband activated today after not able to use it for 3 weeks. Called back and was told that they have misinterpreted the house move process start date and line activation start date. Will definitely leave them after the contract ends. Really unhappy.

O2 Broadband Review

Having been with O2 as my mobile provider for several years, I decided to move from Sky (TV, BB & line rental) as I felt it was not longer good value for money. Although I had to pay a fee (circa £46.00)to O2 for BT to transfer my landline (and the number) from Sky, the transition was faultless with email, sms and MyO2 online keeping me up-to-date as to progress. The changeover was completed on the day advised with no loss of telephone and only a few hours of downtime on the BB. I am now getting over 10Mbsp download and around 0.8Mbps upload compared to 6.0Mbps/0.5Mbps with Sky. Given the distance to my local exchange this is more than acceptable and a big 66% improvement in download speed. I have never had a connection drop-out and O2's UK-based customer service and BB helpdesk staff have been polite, helpful and knowledgeable. Overall I am very satisfied.

O2 Broadband Review

I've been with O2 for 2 years now, I Would always recommened O2 to anyone, I have had no problem from day one, the connection is really good no drop outs, and i do get the advertised 8mg broadband speed always, customer service is second to none, with help always on hand 24/7 in the uk, 02 are best if you have a 02 mobile either pay&go or contract where there broadband is more value for money, well done 02

O2 Broadband Review

What a rip off. Just got a bill there off O2 for last month and they charged me 160 euro so much for 20 euro a month. They supply you with a counter to check to see how much data usage you are using and according to the data I never went over my 15 GB allowance so dont trust it. I would advise everyone not too give any more money to these rip off merchants because you will end up paying dearly in the long run. Since they make you sign a contract before you sign up they can charge you whatever they want. If you want value for your money dont go near them. Im planning on getting rid of this piece of crap as soon as the contract is up. The customer support is also the worst I have ever seen in any company and because you sign a contract with them there is nothing you can do when they eventually rip you off. George, Ireland

O2 Broadband Review

Having been an O2 Mobile customer for some years I decided to switch from Sky TV (HD), BB & Home 'phone (too expensive overall) to FreeSat (Humax HD PVR) with O2 BB & Home 'phone. The switch-over was faultess with the new router being despatched within a few days & constant SMS keeping me up-to-date. With Sky BB (LLU) I acheived a max throughput of 6.0Mbps on O2 it's 10.44Mbps - a 74% increase. I have a 12 month contract which includes 6 months free BB - I pay £7.66pm line rental). Overall: excellent customer service coupled with reliable - much improved - BB speeds. Highly recommended.

O2 Broadband Review

I took O2 Broadband last week and I was up and running within a reasonable time frame. My main problem is that they said I should acheive 17MB download speed but im only getting 9MB. When I spoke to customer services about this, they could only suggest I move my router (which hasnt worked). Also, the one thing they dont mention is upload speed (which is important when playin games online) im currently not even gettin 1MB of upload speed and continuously get cut off.

O2 Broadband Review

I have recently ordered boradband with O2 but never even got to installation! on seeing there was a problem flagged up on the order, I called O2 CS and was told there was a review date for the activation of the home phone because of a problem at the exchange. 2 days passed and I called again as there was no update on the status online and once again was told there was another review date but no one could tell me why this was! 3 subsequent calls (2 of them with 'team managers' who promised I would get free broadband for 2 months as compensation for the inconvenience and I won't mention the fact I am still waiting for one of them to call me back!)yielded nothing! I then emailed the CS team to complain about the time it was taking to move the order forward and the fact I was getting vague explanations from their call centre but their reply urged me to phone the call centre team again! this felt like being moved between pillar and post and so I sent another email to express my dismay at this and threatened I would cancel the order if this was not dealt with- their reply... sorry for the trouble, your order has been cancelled...!! All this would you believe was happening before I even became a paying customer and so I thank my lucky stars and ironically O2 CS teams for being incredibly awful!!

O2 Broadband Review

We have found O2 to be an excellent broadband provider, we have never experienced any problems. When we swapped tariffs we had a problem with connecting, their customer service helped us through this, over the phone, to ensure it all worked perfectly - would highly recommend to anybody!

O2 Broadband Review

DON'T SIGN UP FOR O2 BROADBAND, and if you are an existing customer please consider leaving as soon as possible, as I intend to do. As with the previous post on here, o2 continue to reduce the service they provide and have no interest in any form of complaint or issue a customer may have. As of my time of posting this, I am now in my 10th day of waiting on the promise of a return phone call from a department manager within o2. When I call customer services to remind them about my return call I'm placed on hold to be put through to the manager, only several minutes later to be told she is not in today, and it appears o2 is without any other manager in her absence. I can only apply common sense and assume they read up on notes of previous calls and decide whether they 'want' to take the call or if it will be too difficult for them as they are all out of 'answers'. What do you do when o2 themselves admit they are wrong, yet refuse to do anything about it? Please consider an alternative broadband supplier. See past o2's glossy exterior and trust me, when a something small goes wrong o2 don't want to know ANYTHING about it. Paul

O2 Broadband Review

O2 were great to start with, having moved from BT. Now I’d move back to BT if I could! O2 capped my broadband after the router’s security had been compromised and someone else was using my broadband. In over 5 years with BT my router was never once compromised and my o2 router was supplied and installed as per o2 instructions. Holding 4 o2 accounts for various o2 products, I asked them if in this instance they might from a customer loyalty point of view coinsider lifting the cap. I have literally spent several hours on the phone with O2. They agree the cap on my broadband is wrong (having eventually got speaking with a senior manager), but the absolute insult is they cannot unrestrict the line because, quote, “it is not possible”. I can however have it unrestricted immediately if I upgrade!!!! I currently hold 4 o2 accounts which will be zero accounts as they come up for renewal over the next number of months. I gave o2 one last opportunity to see common sense on this and respect my customer loyalty to their products over a number of years and after all, there would be no financial cost whatsoever to o2 for my request. My only advice would be to stay away from o2 broadband. Up until a week ago I would have sung the praises of o2 from the roof tops, and actually recommended o2 to a good number of others who signed up. DO NOT SIGN UP FOR O2 BROADBAND!!!

O2 Broadband Review

Been with 02 , home phone and broadband since June 2010, and they are absolutely superb. Fantastic service, router delivered over a week before connection date...home phone and broadband activated ontime and the sameday!! Reallygood speed, reliable, excellent customer service and great customer service. I even get £5 discount as 02 mobile customer...highly recommended...great!!!!!!!!

O2 Broadband Review

Delivery of our broadband box was two weeks late even after repeated phone calls to chase it and having to give passwords that we had never set up (and had no idea what they were). When we finally got the box we spent another week calling technical support to get it to work. The actual connection is poor and downloads slow. Though the price was cheaper than other companies I'd say it's not worth the hassle.

O2 Broadband Review

From the start, O2 has given excellent service, I was kept informed of the progress of my order, the initial set-up process although a little long went well, the speed is excellent a consistent 20Meg, and no downtime so far. From my experience I would recommend O2

A joke, yes but I'm not laughing

I found the broadband service to be quite bad, the service will be ok for a while, but then I'm cut off, something that happens all the time. The email too is problematic. I have a few email addresses using pop3; they all work without any hitches except for O2 which shows errors 7 times out of 10. The McAfee software that they provide is more trouble than its worth, though being correctly installed and registered, it will not update and tells me to buy it. My experience with this company has been a headache from the start. My advice would be to stay well clear. It's a pity I could not have read this advice before purchase.

O2 Broadband Review

Supposed to be unlimited download speed, although I have been given warnings for downloading too much. I WOULD NOT RECCOMMEND THIS BROADBAND.

O2 Broadband Review

Hugely disappointed. I switched from BT because of price on 26.7.10 and still have no internet connection from o2 (over 3 weeks later). Their customer service are very friendly but are either technically incompetent or massively understaffed. They never ring back when they promise they will and I have spent hours on hold or repeating the same info to different people - and if anyone else from O2 suggests I change the filters to fix my problem I will lose it!!! Basically, what seems like a good deal is a total nightmare and if you work from home, as I do, then don't even consider them. Paul Kettell, Hove.

O2 Broadband Review

been with o2 since may 2010 a bit of a shaky start,slow speeds butnow running at at a steady 20 meg with no problems for months customer service is brilliant cannot be faulted have now moved my homphone and mobile to o2 such is my faith in the product

O2 Broadband Review

Awesome, lived in a student house in Southampton last year, 15 quid a month (7 for the first three months). They said on the advert up to 20mbps...we knew this was bull shit lol. So we ran a speed test when it arrived (it arrived quickly)....... 26.7mbps !!!!!!!!!!!!!!!!(our jaws hit thee flaw) An awesome year with o2, would definitely recommend. Customer service was great and friendly too.

O2 Broadband Review

I have been with O2 Home Broadband for about 2yrs on their £10pcm (I am an O2 mobile customer)20MB down, 1.3mpbs upload. O2 braodband used to be superb, very reliable and fast, great CS and very cheap. It was pretty obvious that they would be a victim of their own success so now their website is dire and it's v. difficult to get any CS. Like most service providers nowadays, O2 are fine so long as you don't need any backup but their apparent business model means you get no CS - not really any different from any other broadband provider.

o2 = JOKE

the worst ISP i've ever used, constant disconnects, by constant I mean 3-4 disconnects every 10-20 minutes then a few hours of peace then straight back to the drawing board. Its impossible to play games and they limit your connection for downloading, how can you call something 'unlimited' when you're blatantly limiting it! quite frankly, I am appauled at how this company has treat me as a customer, suing the company would probably be a good start but who wants to go through that! o2 also chanrge rediculous fee's to buyout your contract! £50 for o2 £10-20 for Virgin/BT/Tiscalli!? where does the other £30 come from!? WORST ISP EVER, DO NOT USE.

O2 Broadband Review

been with o2 since may 2010 took 3 visits from open reach to sort ouy a slow speed connection but am getting the full rate both mobiles and home phone are now with o2 thats how good it is..

O2 Broadband Review

joined o2 from sky on may 7th o2 remarked the speed was a lot slower than expected and started things moving with 2 router swaps and then 3 visits from openreach and after swopping the line lift and shift? we get the full 20meg speed never has it been as good,sky managed 9 meg on the last day cannot fault o2 have moved my home phone and mobile to o2 if you are wondering thent just do it

O2 Broadband Review

When it works it's fine but all too often it goes down. Either the wireless connection fails or it fails completely. They sent me a new box but that's no better. Various excuses are made. Someone near me has a system which interferes with mine. My Vista is to blame. I'm too far away from the wireless box (3 metres actually). I'll give them one more go but I think it is a system worth avoiding. The call centre staff are very friendly although I find the Scottish accent difficult (being a West Country man) and often they seem to use pot luck in finding a solution. Some staff are better than others. My advice - stay away if your value your sanity

O2 Broadband Review

Changed to O2 in April on the back of high speed and low cost and unlimited usage. The speed is not as high as their line test duggested but still good. line reliability is average not as good as my previous ISP Eclipse. My main complaint is the totally useless support. Very poor suport on start up with modem problems. More recently have been without e-mail for six days and still no help on the problem, spoken to 5 different advisors, no use , 6 promises of call back only 1 acheived and finally advised the technical team wont be able to address my problem for a further 15hrs and no guarantee of a response from support. Totally useless; dont use.

O2 Broadband Review

In june 09 I signed up for o2 access, it was a fast service offering everything i needed. Within six month their service had totaly went down the toilet. Peak times speeds can be sub dial-up, even off peak speeds are starting to slow down. Im told this is due to the service being oversubscribed. When O2 introduced trafic management to address the slowups, which the blamed on file shearing, some web servives became unuseable! Many ports where throttled to 48k or lower, when i complained and was fobed off with the most appaling excuses. this blocked some of the kids online games, spotify ect. UNLIMITED DOWNLOADS When is unlimited not unlimited? when its O2! Download too much and you get a call thretened disconection. There is no way you can check usage on the O2 website, no guide as to what is fair to download despite these being in the OFCOM Code of Practice. looks like they trying to solve there congestion problems by getting rid of there customers! I was inclines to think the whole service is run by a bunch of clowns but the O2 LLU services suffers from none of these problems, this accounst for the current jeckel and hyde O2 reviews. Im leaving O2 ASAP, their current service is the worst I have ever has from a ISP

O2 Broadband Review

o2 broadband is Horrid ...... I have been with several providers and I just thot with o2 being a big company that i would give them a try .....BIG MISTAKE ...the speed is unbelievably slow !!!!

O2 Broadband Review

I have been with O2 for about 15 months now and I can't fault them. All the call centres are uk based The staff are as pleasant and respectful as all the lovely staff in far off lands, but they know exactly how the systems work and are able to help immediately. I had difficulty setting up which was dealt with politely and efficiently. I cannot fault them. I almost left to go to BT as they phoned and offered me a good deal but when i called them to ask what they could do they offered me 3 free months and they were so nice,as always, that I realised it was worth paying a little more for the pleasure. Dont do massive downloads so not a key factor for me. It seems fast enough! Highly recommended.

O2 Broadband Review

O2 broadband is very poor. I have been continually complaining about the speed of my connection and got fobbed off with exchange excuses. Most of the time it struggles to go above 1/2 a mb.

O2 is a joke

Last weekend, yesterday and today download speed is about 25 kbps. No chance for streaming,youtube very slow, internet sites so-so. Good speeds happen when you're at work; afternoons and weekends are a joke. The worst thing is I cannot complain because there are no technical problems - at some working days about 10am-4pm speeds are really good. So what, most people are at school/work. Nowadays you can watch more and more stuff without downloading, just streaming. With o2 - forget about it. Downloading also takes ages unless you do it while at work/school. It's useless.

O2 Broadband Review

What I would like to know is how o2 can win top isp still as their broadband is really slow now

O2 Broadband Review

Terrible get 6.5meg mid morning to about 5pm then it drops to 0.2meg all evening cant even play xbox live its that bad you tube you might as well forget about as it does'nt work.o2 wants £65.00 to leave early

O2 Broadband Review

I only really connected with O2 because my cousin could get a discount [£7.99 for 20meg, static IP] and I must say I have been more than pleased with my experience. If I couldn't get a family discount, I'd still choose to pay full price for O2. I had a tiny problem with the router at first, but this was easily rectified by the friendly & efficient tech support. Other than that, no problems whatsoever. Highly recommended. [Run on MacPro/ OS X 10.6]

wrote on:
Sunday, February 21st, 2010

O2 Broadband Review

I am very disappointed with O2. It started from the start, first the broadband box (and you can only use their box) didn’t arrive in time. 2 weeks later it was there. The connection was not as good than my previous provider but because bulldog/tiscali stopped performing well I moved to O2. Biggest mistake ever. 9 months later, I moved out of my apartment, finished my contact early with them, and because I terminated the contract early I had a fee of about £50 in comparison BT was £15 which was for the same length of time. In December I sent back the broadband box and now in the end of February I get an email plus text saying I haven’t returned it and in case I won’t return it I will be charged £50. This is outrages. On top of this I can still log into O2’s website but all my bills were deleted from the day after my contract finished with them so I couldn’t view my last bill with them which was only available online. It seems they have run out of cash flow and they now do everything to get more assets. I wouldn’t have my broadband from O2 again, they aren’t good service provider for broadband. I am very dissappointed in O2.

wrote on:
Sunday, February 21st, 2010

O2 Broadband Review

I am very disappointed with O2. It started from the start, first the broadband box (and you can only use their box) didn't arrive in time. 2 weeks later it was there. The connection was not as good than my previous provider but because bulldog/tiscali stopped performing well I moved to O2. Biggest mistake ever. 9 months later, I moved out of my apartment, finished my contact early with them, and because I terminated the contract early I had a fee of about £50 in comparison BT was £15 which was for the same length of time. In December I sent back the broadband box and now in the end of February I get an email plus text saying I haven't returned it and in case I won't return it I will be charged £50. This is outrages. On top of this I can still log into O2's website but all my bills were deleted from the day after my contract finished with them so I couldn't view my last bill with them which was only available online. It seems they have run out of cash flow and they now do everything to get more assets. I wouldn't have my broadband from O2 again, they aren't good service provider for broadband. I am very dissappointed in O2.

wrote on:
Sunday, February 21st, 2010

O2 Broadband Review

I switched from Orange becasue their service was often unreliable.. .but at least it was fast. Repeated complaints to O2 and the speed is ofter very very slow (faster on a dialup modem!) and occasionally fast enough. Awful - why did I switch !!!!

wrote on:
Thursday, February 18th, 2010

O2 Broadband Review

Performance over the last 6 months is terrible. Speeds in afternoon/evenings down to around 40 kbps. Unusable. O2's answer - we are trying to increase capacity and we've been trying to sort this out for 6 months and it will take several more. Do you want your MAC code. Lack of planing and trying to keep costs down make this a diabolical unusable offering.

wrote on:
Tuesday, February 16th, 2010

O2 Broadband Review

Been with O2 since April 2009 - I live a fair way from the exchange - but the support team got me a throughput of 1200kbps at peak times - good enough. Its now Feb 2010 and since Nov 2009 - my peak throughput has been 200kbps . Customer services initially said I had to fullfill my contract - but now they are happy to let me go - - O2 has got a serious capacity problem because it offers unlimited downloads - and those users are allegedly going to be weaned off the system . Anyway in the meantime - I'm paying broadband costs for little better than dial up service .... it wont get any better !!!!!!!!!!!!

wrote on:
Monday, February 15th, 2010

O2 Broadband Review

Absolute rubbish service!!! Yes it's quicker, but it's unbelievable how many times the connection cuts off, and it's stays cut off for around 2 minutes. Incredibly annoying when doing online gaming/streaming, even more annoying when you're in the middle of online shopping about to pay. You call customer service about it, and they just have no intention of helping, they try blame the line. There's nothing wrong with the line because I've had different providers before and never ever had this problem. Steer clear of this company!!

wrote on:
Saturday, January 23rd, 2010

O2 Broadband Review

Quite fast but very unreliable. Changed from 3 years with Virgin and NEVER lost cnnection. Now with O2 its been off 4 times in 3 months. Very poor reliability. I will leave at he end of the contract.

wrote on:
Saturday, January 23rd, 2010

O2 Broadband Review

Moved from ZEN Internet (top notch service but pricey at £25); moved to O2 LLU 24mb service (getting about 11.5mb) which is what I'd expect at my distance from exchange. LLU (ADSL2) 24mb service is fine as O2 can control their own equipment in your exchange. I think those on O2 8mb (ADSL) tend to have more issues than ADSL2. I've not had any problems. The ADSL2 modem sets itself up (o2 pre-configured firmware - dummed down for dummies type). The box itself has proven temperemental for a few folk (like me), but others love its SNR tolerance, speed and wireless range. Oh, and you get to talk to British folk.

wrote on:
Sunday, December 6th, 2009

O2 Broadband Review

Was good when i joined back in June but since beggining of October speed has been a real problem. Tried talking to customer services on several occasions but just fed the usual lame excuses. Finally told them i'd had enough and without too much drama they gave me my MAC code and let me out of the contract without penalty. Which was nice, doesn't make up for the fact that i've been paying over the odds for a way below average service for the past 2 months. Overall very dissatisfied.

wrote on:
Saturday, November 28th, 2009

O2 Broadband Review

am in belfast and recently switched from sky when we moved home. superfast delivery of router and activation.needed to make one phone call to customer service for a channel change which was done in 10 mins. excellent router- allows me to sue video on broadband all over the house. the router is an ethernet modem/router which suits me much better than the old usb modem. overall very pleased

wrote on:
Tuesday, November 24th, 2009

O2 Broadband Review

Never never never... Stay away from O2 broadband. They promised me 9mbps and I see only 4. The connection times out all the time. It is so annoying while playing games and streaming songs. Customer support!!! What a joke, over than 40 minutes waiting on the phone, no answer... bye bye o2, let's go for another company. And please O2 workers stop posting positive review about o2 broadbands.

wrote on:
Thursday, November 19th, 2009

O2 Broadband Review

Just when we thought AOL was as bad as it gets along came O2 with its false promises and lies.From 5-00 pm just forget about using your PC and go and watch TV. I had to stay with them for a year.They still wont give me a MAC code even though thankfully my sentence is served. I'm trying Talk Talk and if not Virgin next. Verdict .... beyond dreadful

wrote on:
Monday, November 16th, 2009

O2 Broadband Review

Avoid at all costs, initial set-up was relatively hassle free but now been running with O2 for a month and using the internet is an absolute nightmare. The line always drops out and at peak time the speed drops so slow it isn't worth using. I used to watch Iplayer and 4OD on my machine but can't now as even when the connection is up, it is too slow to stream anything. I also used to play online games but can't as the latency makes it inplayable and I'm always disconnecting.

wrote on:
Monday, November 16th, 2009

O2 Broadband Review

I used to recommend o2 broadband to anyone looking for a new ISP, but recently the service has become a joke. In the evening my speed drops to approx 256kb, thats 1/2 the speed of the original broadband like 8yrs ago! My upload is normally higher than my download. Ping is 140ms tops and I have had to take a break from online gaming as its made it unplayable, by the time it gets through warcraft you are talking 300-1000ms from 40-80ms a month or so ago. They have tried to shape the ports and cocked it up according to the technical line, I would not sign up to this if it was free at the moment, honestly!

wrote on:
Tuesday, November 10th, 2009

O2 Broadband Review

it seems all glossy at first with its claims and cheap prices, we switched from bt and i regret doing it ever since. it was a move based on cost but we never had a problem with bt. o2 however, is poor in comparison its so crap!! it is slower and always loses connection.. you can't use social networking sites as it physically can't cope with them. though it only works like it claims when hardly anyone is online, at off peak times e.g 2am! it just makes using the internet a complete hassle, i don't recommend this to anyone! they need to sort it out.

wrote on:
Tuesday, November 10th, 2009

O2 Broadband Review

O2 I fear has falling victim to its own success, “access package” is nothing more than useless at the moment. Forget online gaming, was even to slow to use speed check. But the most concerning factor is, who is left that can provide a reliable service? Started out great, customer service was the best I have used. Constant text messages And emails keeping me up to date with progress when I joined. Now not even a response to emails. Bye bye 02 Choose carefully

wrote on:
Sunday, November 8th, 2009

O2 Broadband Review

i'm paying £18 for home package which is over the odds but i was happy to pay as the service was supposed to be good. took 2 days to get the service working because they could not generate my login password. Then was great for the first couple of months until towards the end of October when things started to really slow down. Pings are over 140ms and my download speeds vary from 0.3mbps to 3.5mbps. I've contacted customer service and they tell me that they are working on traffic shaping which was supposed to be finished by the end of October but it's still all over the place. I'm going to try get out of the contract and drop them. That goes for my mobile phone also.

wrote on:
Monday, November 2nd, 2009

O2 Broadband Review

I've got to say I had nothing but problems. When I first connected the speed was so slow it felt like dial up! Then when we used the phone we got background noise so the phone was unusable. I let O2 know have the difficulties and they sent a new modem. I tried that but no luck. O2 insisted I open the BT box and try plugging in to somewhere else, or they would not do anything else. This took a number of months! I refused to mess around with the BT box and continued to pay. However I decided why should I pay for this when it didn't work and I informed O2. All I got in return was a patronising person telling me I had to take it on board it was my problem! Luckily I have another line and I still had my old Pipex account that worked fine. However they are chasing me for the cancellation fee! All I can say if O2 is working fine great....but if you have a problem you are own your own!!!...that's my experience. They are now sending me to their debt collection service maybe if they concentrated on making their system work and positively sorting out problems it might be better!! Maybe this shows you get what you pay for! As soon as my wife’s and my phone O2 contract expire, next month they are going too….I feel that strongly!

wrote on:
Saturday, October 31st, 2009

O2 Broadband Review

the home access package is not worth using in the evening download speed drop down to as low as 250kbs which is awful stay away if you know whats good for you and its very expensive for what you get

wrote on:
Wednesday, October 28th, 2009

O2 Broadband Review

Recently O2 broadband has been serious connection drop out problems. It drops for no reason. Although O2 has not admitted but many believe O2 router has common faults. I'm having this problem over and over, I tried to speak to O2 about it about 7 times but every time I get told to restart my router, which isn't convenient. I don't know what to do now. Any advice guys?

wrote on:
Saturday, October 10th, 2009

O2 Broadband Review

Brilliant ! We have been with Eclipse for a number of years now and should have changed ages ago. Within 7 working days of giving O2 the MAC code we were up and running. Easiest set-up ever! Its like a different Era on the internet now. Its super fast and doesn't drop the line like Eclipse. I can listen to internet radio now without the line dropping all the time. At the prices they charge you would be mad not to look into changing to O2. We are on a bundled exchange which limits who we can use. But with 3 months free and 17.99 a month after, no-one else could provide unlimited download usage at this price. If you are unbundled its even cheaper at 7.99. Would recommend highly! Don't suffer like we did for years with a slow, unreliable provider - switch!

wrote on:
Wednesday, October 7th, 2009

O2 Broadband Review

Best broadband out there. I have their Pro package, the speed is not that fast but a lot faster and cheaper than BT (where I paid about £25pm) etc. (not fast due to BT line, not O2/Be Unlimited equipment) BT was the worst experience ever (engineers did not show up, their customer service people kept transferring me without speaking, hanging up, rude) simply I was disgusted to see how can they even exist. O2 has excellent customer service (so far my experience; I also have phone contracts with them), their pro package apart from being up to 21mbps offers dedicated phone support (when you call from landline to their freephone, it jumps the queue), you'll get wireless box III (n-enabled). You get also first 30 days money back guarantee. I had some issues, but they were always resolved efficiently unlike with terrible TalkTalk or BT...

wrote on:
Wednesday, October 7th, 2009

O2 Broadband Review

I had a 20Mb O2 broadband at my previous home and it was excellent. I never had problems at all with that. Now at my new home I want to set up a broadband again and I wanted to read about other suppliers but as I can see O2 is the best.. :) And of course 'BE' but it's a bit expensive. Anyway the O2 broadband is coming from the BE so it's the same for better price. I chose O2 again! :) ( actually the O2 Wireless BOX II the router that O2 gives is not so good. It has always disconnected from internet. After I've bought a Netgear router then I never had any problems with the service! )

wrote on:
Thursday, September 17th, 2009

O2 Broadband Review

I had mobile broadband with o2 and then had a bt line put in at home. I phoned o2 to ask if i could cancel my mobile broadband and take out home broadband, they said if i did this i would have to pay the remainder of the mobile broadband contract, which i wasn't prepared to do, so instead they said that they would give me home broadband free for a year, as long as i kept paying the contract for the mmobile broadband. The service i have received so far has been fantastic, the speed is excellent as is the customer support. The customer services with regard mobile broadband, and for mobile phones which i also have with o2 is brilliant, they resolve your problems speedily and the staff are always friendly. I can't praise O2 enough, every contact i have had with them has been positive.

wrote on:
Monday, September 7th, 2009

O2 Broadband Review

Being an O2 customer, I decided to go for the Broadband package... I was surprised to find they only charged £7.50 a month which is really cheap. I chose the 8mb package and was quoted Unlimited downloads. I have been wary of companies that quote this, however O2 was the only company that was true to their word. I used to be a virgin customer, and am a very heavy downloader and I used to be capped by Virgin... but O2 have never capped me even though I download more now than I did with virgin. I was quoted an estimate of up to 5mb, but when I tested my connection I was getting 6.5mbps which is more than what they quoted and I think that's brilliant lol. To date I have had no problems with O2, and I was setup in just a week. I recommend them ESPECIALLY FOR HEAVY DOWNLOADERS :). The wireless router is free, and it works with my iPhone and PS3, GAME ON!!! ^^.

wrote on:
Monday, September 7th, 2009

O2 Broadband Review

Very reliable speeds, cheap, and good customer service

wrote on:
Tuesday, September 1st, 2009

O2 Broadband Review

In a Word. Fantastic! I spent hours looking into the best isp before taking the plunge..looking at reviews and asking around etc etc...and O2 seemed to come out on top...so I signed up and I am so glad I did! The connection is fast and reliable and so easy to set up. But best of all is the customer service. I needed some advice about the wireless connection and home network and they were really quick to reply and so helpful and understandable> Its such a refreshing change to find a company that are true to their promises. Thoroughly recomended. Dont go for the cheapest. Youll end up spending more in the end in time and frustration. I'm an O2 Convert!

wrote on:
Wednesday, August 26th, 2009

O2 Broadband Review

I have been with o2 home broadband since Jan this year. the set up was so easy. Got updates by texts as when router came and when connection date was. It is so fast. I was with sky before and could make a coffee by time a page had loaded but with o2 it is like turning a page in a book. I will be staying with o2 as so cheap and best value out there. No wonder they are number 1 in broadband and mobile phones

wrote on:
Saturday, August 22nd, 2009

O2 Broadband Review

Just like to say the O2 broadband I have is excellent and beyond what I expected. I live in a fairly busy town and ordered the premium package. I was kept informed all the way by txt mesages the status of my order it was activated on the date they said. Using the Ethernet cable I am kept at a constant speed of 17-18meg even in peak hours, thats 2meg a second downloading files!. I do not currently have a wireless adapter. All I can say is I am highly delighted with O2 and the internet is lighting fast now compared to my awful USB dongle I had on a 2 year contract..I never got above 300kbps with that!

wrote on:
Wednesday, August 19th, 2009

O2 Broadband Review

O2 Broadband are the first ISP I have gone with (I have lived alone now for around a year and a half, and have been with them for most of this time). I have to say that I have never been disappointed once. I am somewhat lucky in the fact that I live relatively close to the exchange. I signed up for the 16meg package and got the full 16meg! download speeds never drop below an average of between 11 and 14 meg, even during peak times. In this period of times, I have only experienced two problems (aproximately) and when I have called the customer service line I have never been holding long, always through to UK callcentre, speedy and accurate advice, and I would be sorted in no time. My father is with TalkTalk broadband and they are absolutely foul. I am with them for my landline calls, as they are the best value for money, but their broadband speed/reliability is horrid, and their customer service is even worse. I HIGHLY recommend O2 broadband to anyone with a physical BT Landline.

wrote on:
Sunday, August 16th, 2009

O2 Broadband Review

i came onto o2 mobile broadband after moving house and being on virgin cable,02 is great,customer service is good,speed and coverage are good,virgin may be quicker but more expensive and doesn't work anywhere near what they tell you

wrote on:
Wednesday, August 12th, 2009

O2 Broadband Review

Just moved house and opted for o2 BB again due to an upgrade with my mobile and becuase of o2 customer discounts. excellent customer service and free to call them....no 0845 or 0870 numbers! line does tend to drop every now and again, it also did that with my previous house with o2 BB. either way im getting double the download speed than i shud be getting and amazing monthly price!

wrote on:
Tuesday, July 28th, 2009

O2 Broadband Review

Service as good as this from a BB company is very, very rare indeed - and much appreciated.

wrote on:
Saturday, July 11th, 2009

O2 Broadband Review

THE BESTTTTT SPEED WICKED SERVICE EVERYTHING IS FANTASTIC. BEFORE WE UESED TO BE WITH BT, BT IS CRAP AND RUBBISH AVOID BT.

wrote on:
Saturday, June 27th, 2009

O2 Broadband Review

I highly recommend O2 Broadband 1- Open your broadband router box; enclosed disk makes installation fantastically simple even for newcomers. It has step-by-step easy pictorial connection guide this applies to wireless connection too. 2- Connection within 30 minutes of opening the box. 3- Exceptionally competent technical support. 4- Situated in UK and available 24/7 and contact number is free of charge. 5- Calls answered within few minutes 6- Billing department very competent, efficient and courteous. What a refreshing contrast from services “supplied” by Pipex/Tiscali.

wrote on:
Monday, May 4th, 2009

Review 311

I ordered my o2 home broadband on the 17th of March, Got my router on the 18th and it was up and running on the 20th, 3 Days, Cant say that for BT. I am on the premium package and get between 10-11 meg sync. Customer service always helpful and uk based. Had a few problems and they were sorted within 10mins. Plus i get £5 for being an o2 paygo customer. Plus they done throttle the speed at all.

wrote on:
Tuesday, January 27th, 2009

Review 246

good inexpensive customer service ,will downgrade if your speed not achieved,other suppliers should try to be this good ,

Very good service

The customer support I’ve received is second to none and the speed of the connection I get is spot on. The only problem I had has been with O2 having problems with their DNS servers at one point. Compared to my previous ISP (Tiscal) O2 are in a different league.

Happy with O2

O2 is my first broadband provider. Value for Money: It's great value for money, especially if you're an exisiting O2 pay and go customer. You just need to top up £10 every three months to keep the discounted rate going. Speed: Speeds are very good. They test your line for the first ten days after being connected where they send the fastest possible signal through - I synched at over 17Mbps before falling in time to 7Mbps - in line with the 'upto 8Mbps' package I had selected. O2 uses the ADSL2+ network used by Be, which about 2/3 of the UK can get and its faster than normal ADSL broadband. Customer Service: Customer service is free and UK based. Reliability: It took me under 30 minutes to set the broadband equipment provided up - just put the CD-ROM in and followed the instructions! All the router settings are done automatically. Did have one short outage of broadband, customer service said it was an exchange based problem (got through to customer service without waiting in a queue!)

SPOT ON

O2 CUSTOMER SERVICE ARE ONE OF THE BEST I'VE DEALT WITH. I SIGNED UP FOR THE 16MEG SERVICE THE LINE COULD NOT ACHIEVE THIS SPEED SO THEY DROPPED ME DOWN TO THE 8MEG AM STILL HAPPY COS ITS STILL TWICE AS FAST AS BT AND AT ONLY £7.5O 3 TIMES AS CHEAP CONGRATULATIONS O2 I THINK YOU'VE GOT IT RIGHT.

O2 - does what it says on the tin!

O2 are (one and a half days in!) far and away the best ISP I have experienced so far - and I've used several - most recently Pipex, whose customer service has been appalling. I signed up for Standard - up to 8Meg, which is plenty fast enough for my needs. The set up was really straightforward - and I have quite a complex home network, which the O2 box recognised and set up automatically. I didn't use the set-up disk, and the only thing to be manually configured was the SMTP setting in my mail client. I had to contact customer support over a minor matter, and they were excellent. I'm getting almost 6Mb download and 1Mb upload, which is three times what I got with Pipex on standard ADSL, for one third of the cost. Brilliant, and thoroughly recommended.

Well done O2

After many years with orange I took the plunge and changed to O2.Absolutely fantastic, they actually did everything they promised and made the switch so easy.Their customer service is out of this world.As I have an O2 mobile they give a good discount and at £7.50 a month it is a bargain.Well done O2.

wrote on:
Saturday, March 8th, 2008

Thanks O2

Well done 02, your service has exceed my expectations. The wireless livebox is fantastic.

wrote on:
Saturday, March 1st, 2008

Review 45

02 have been great. Set up was quick and easy, call centre was helpful and the connection has been very fast and very reliable. A huge improvement having switched from BT. So far so good. Thanks 02.

wrote on:
Tuesday, February 12th, 2008

Very Impressed

O2 broadband is fantastic. It's been great for online gaming with good upload speeds in addition to the impressive download speeds. I love the text messages that take you though the set up step by step - I had the connection up and running in no time. O2 are miles better than the last 2 ISPs I've been with and I can't see myself switching to anyone else, they get top marks from me.