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Madasafish Broadband Reviews
Broadband Stakeholder Group Member
Internet Services Providers Association Member
© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
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Broadband Stakeholder Group Member Internet Services Providers Association Member© Copyright RichWeb Media Ltd, 2008-2010. All rights reserved.
Reviewed by muthu on Sunday, March 14th, 2010
I think Madasafish Rocks, there Technical Support is world class and they the most efficient and well spoken guys I have ever come across, keep up the excellent service you guys..
Reviewed by Anonymous on Thursday, February 4th, 2010
I have just cancelled Madasafish due to moving home. They have imposed a £25 charge for disconnection that I wasn’t aware of. Their “customer options” number is only open between 9 and 5:30 when most people are at work. I have been a customer of Madasafish and their dial up predecessor for over six years, and been paying way over the odds for the last couple of years but stayed as the service was reliable. Bad mistake. If they had any decent customer service values they would be doing teir uppermost to keep me as a customer and using them in my new property but all they care about is screwing more money out of me now - nasty and vindictive - stay well away.
Reviewed by Anonymous on Tuesday, October 13th, 2009
I was originally with Easily - fairly recently this was transferred to Madasafish when they merged. I have always found the customer service quite poor but recently they have excelled themselves. Today is October 13th and I have been without e-mail since 2nd. They don’t know why and don’t seem able to resolve it - I just keep being told that I am the only one affected and they are ‘investigating’ and ‘escalating’ it. Where to?
Reviewed by Anonymous on Friday, September 11th, 2009
I’ve been with Madasafish for over 10 years, originally with dial-up then broadband for the last 3 years. Had a few problems when I first got BB but then who doesn’t?. Very good customer support, never had any problems with reliability. Average speed around 4Mb which is plenty for me.
Reviewed by Anonymous on Wednesday, September 2nd, 2009
Madasafish customer service is pathetic - am sure that they are unaware of the term. I have been with them for some time as they offered a decent product at a reasonable price. The problem comes though if you have to contact them for any reason. They took the incorrect amount from my account without telling me, then when I called them to find out what was going on they said - a refund has been processed but will take 10-15 days for it to go through. What a joke !! they are quick enough to take your money but when you want it back due to their error it is a different matter. I decided to escalate to a manager as I was so annoyed but was passed to someone who was pretenting to be a manager - this annoyed me even more. In the end I have had to write a letter to them. Complete and total jokers the lot of them - do not use if you want decent service - the sad thing is they are owned by BT - take from that what you wish !!!
Reviewed by Anonymous on Monday, July 20th, 2009
I originally signed up with Freenetname on a dial up connection. After several takeovers and upgrades I now have Madasafish Max Broadband. Since it was acquired by BT in 2007 the service has seriously declined. For 8 of the last 12 weeks my downstream rate has been approx 110Kbps on a 8M service. Customer service’s standard response to carry out the same basic tests over and over and over…… My speed and Customer Support ratings would be zero stars if that was allowed
Reviewed by Anonymous on Thursday, May 21st, 2009
Madasafish was highly rated when I took the contract summer 2008.
But I find speed a real problem - watching TV iPlayer is practically
impossible. “Up to 8mbps” means in my case 4.93 - only just over
half that. I have complained but I don’t expect any improvement so
I’ll switch as soon as my contract allows. They aren’t even very cheap.
Reviewed by Anonymous on Monday, March 2nd, 2009
It took 3 months to get connected during which I had 2 routers, 3 visits from BT Openreach engineers testing the line and a visit from a local computer consultant. All of whom told me the same thing: it wasn’t a problem with my line or computer but was a problem with the authentification at the Madasafish end. The internet worked for a few months, even though connection kept dropping out, and then it gave up. Nearly 3 weeks now, and still not restored. I’ll be getting my MAC code of them soon.
Reviewed by Anne Welsh on Saturday, February 2nd, 2008
Madasafish used to be excellent but the last few months the speed of my connection as been really eratic, fast one day and slow the next. I’m slightly relcutant to change as they have been really good until recently and their customer service is very good.
Reviewed by Jo-Anne Bell on Saturday, September 1st, 2007
I’ve read other negative reviews and have to say I’m very happy with Madasafish. I’ve had no problems with the connection in 2 years. Call centre staff where helpful and efficient when I called them to resolve a billing problem.