BT Broadband Reviews

Customer Reviews

Customer Reviews

The BT Broadband user ratings are an average of the customer reviews submitted below.

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Average Ratings
112 Reviews

Speed:2 star rating2 star rating2.09 star rating2.09 star rating2.09 star rating
Customer Support:1 star rating1.92 star rating1.92 star rating1.92 star rating1.92 star rating
Reliability:2 star rating2 star rating2.26 star rating2.26 star rating2.26 star rating
Value for Money:1 star rating1.88 star rating1.88 star rating1.88 star rating1.88 star rating

Overall:2 star rating2 star rating2.04 star rating2.04 star rating2.04 star rating
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Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Review 28249

My bt broadband was late in arriving, and when i had it set up, according to the leaflet i was given, i still had no service. I spoke to numerous 'helplines' but they said no one could talk me through a check on wires etc. An engineer had to come out, spent 15mins to discover i had bb in the infinity socket and not adsl, an easy mistake considering the standard of the info sheet. I was consequently charged £99 for this privilage-no he didn't fly in- and told this is a standard charge. I'm stuck now on a years contract, but after that i'm getting away from bt. My mum, a silver surfer, would regularly have to wait 15mins for her bb to download, so once her contract is up shes of too! Way to do business BT!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Review 27916

Never, ever ever go with BT. I switched my broadband to another provider on 25 January. BT continued to bill me until 24 March, claiming that there is a 30-day cancellation period. Never mind that I told them I was cancelling in January when I requested my Mac code. Never mind that I called them in February to say that the account was cancelled. Outrageous behaviour from a giant corporation. Call centres are foreign, by the way, and reps extremely difficult to understand. Broadband service cuts out randomly, sometimes several times a day -- completely unreliable. Avoid BT like the plague!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT lied!!!!

Pro: hub looks nice

Con: digging your own grave

BT said for what we pay we will get reliability 5 start speed 5 star etc but we get everyday out off 20 mb download speeds we get 3.21 mb and it drops out at least twice a day

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT fail to provide internet

Pro: Might be ok if it ever works

Con: Paying for headaches and no internet

BT have proven themselves to be inefficient and unhelpful on numerous accounts. It has now been several weeks since we were supposed to have broadband internet installed and despite many long expensive calls to various helplines, this still hasn't happened.. They sent us the unit late in the first place (we stayed at home to wait from 7am to 6pm and the internet did not even arrive). Upon arrival, it was faulty and each technical help staff is more incompetent than the last. I could somplain further but I feel as though BT have already wasted enough of my time so I will stop here.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Infinity

Pro: Promises much

Con: Doesn't deliver

I decided to switch from Virgin to BT and arranged for an engineer to come and set up a phone line and broadband in my new flat. The day came and an engineer turned up asking for access to a DP point - never heard of it - anyway had to find landlord for access whilst the engineer went to another job and came back later. If they had told me this in advance, I would have prepared access. Once the phone had been set up, the engineer told me that someone else would come to install broadband. I waited patiently as the 1 pm deadline drew near. I phoned BT for status and the reports told me everything was going to plan. At just after 1pm, the status report changed to say the installation 'was delayed'. 5 days later, and 3 contacts with BT, I'm still waiting for news about when someone will contact me to arrange an appointment for installation.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

BT Broadband

Pro: b

Con: t

The main problem with BT (as with all other providers) is that they try to hide changes in terms and conditions some where in the small prints, they all have experts who design all correspondence so that it would be difficult for the consumer to pick. This really is a problem with our consumer rights which over the last 15 years have been degraded to a shocking level. To be honest none of the utilities providers are properly regulated and the government turns the eye fully knowing whats going on.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

Twice the price of anyone else for half the service

Pro: BT Infinity

Con: Can't speak to anyone!

We've had an unlimited BT Broadband/Calls package for nearly a year at around £45 a month. Our broadband kept dropping out for the first 6 months or so but when we called up (some person in India) and had the line checked, no problem was detected. After a few months my boyfriend got fed up and insisted they send an engineer around. They said there was a problem with the installation of the phone line so they replaced it and everything was fine, although we still have an issue with bandwidth when streaming, despite only having 1 PC. We got a leaflet about Orange broadband - the same package for half the price!!!! I told BT we were leaving and they said they'd charge us for breaching our contract. I told them we wouldn't pay it due to the poor service we'd had and never received any apology or compensation for the first 6 months. After many arguments (via email because their complaints department only operate that way) the agreed to give us a 2 month refund of broadband, and upgrade us to BT Infinity for around £36 a month. Still not entirely happy with the service but I've lost the will. So if you're not happy just threaten to leave - they know how expensive they are as they didn't even ask for proof of the price of Orange broadband.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.25 star rating3.25 star rating

BT HAS IMPROVED FOR ME

Pro: same old same old

Con: same old same old

Following my rant on this site 7th May 2012 I thought I’d give an update on my BT experience. After it taking BT nine months to sort out my problem everything has continued to run fine and I am still with them. I did chase them up over the free month they promised me and they did eventually stump up, so it’s all good for now…. But…Yep, I’m approaching the Victor Meldrew stage of life, so there’s always gonna be a but. Well BT are charging me £14 per month for my 10GB limit whereas they are offering 10GB to other customers for £13. I got in touch with them and asked them why. They didn’t give me an answer and refused to let me have it at £13 per month. What they did do though was offer me 40GB for £10.95 a month. Great you might say, but this offer came at a price, and the price was me signing up to a new 12-month contract. No f..king way, I’m only just recovered from the trauma suffered during my first nine months of being in a contract with them, my dog just couldn’t take another kicking. Anyways my BT broadband continues to run okay and I’ll stay with them as long as it does so. Still find the BT Yahoo site slows things down quite a bit, so I just log in for my emails, log out and then use Internet explorer for surfing the adult sites…I mean Internet. Good luck to all who are having difficulties with BT. My advice to you is “keep at them”.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

BT screwed us

Pro: When service works, its fine.

Con: When it doesn't the fault lies with BT

The customer support was actually okay, she understood what was wrong, however the problem was that BT had deliberately throttled the line when they realised that we weren't heavy users - down from the "up to 8bps" to 0.5Mbps. She tried to explain this as a "profile switch error" - though it was blindingly obvious what they had done. They promised to fix within 24 hours, and guess what? Nope. They've done nothing. This is done so they can share the extra bandwidth and get a couple more users in the area, instead of bothering to look after ones already signed up. I don't think I've ever dealt with a company this unscrupulous (and i've had my share of arguments with insurers). Well done BT, for adding another customers experience to your stellar record.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

End of contract - Im gone for good

Pro: non what so ever

Con: call centre nightmares

Like most complaints about bt, i no longer have any faith in a company that relies on an indian call centre to try and sort out a problem where neither party can understand the other.My broadband had come to a grinding halt and then the call centre nightmare began.After trying to explain the problem we then got onto the fix.For the next 15 minutes my son and i went trhough the whole system with the operator I got the feeling that this was scripted.We tried 3 laptops with all the same result.I asked the operator if he knew what he was doing but,the script just carried on.The operator told me that he would have to get back to me,when?,he did not know.Well,he eventually got back to me and i told him nothing had changed.I begun my rant through fustration.I had 5 days without internet service and as far as i was concerned bt was not fulfilling its agreement.Its a pity bt do not listen to there disgrutled customers because,if they did they would not penny pinch or insult them with overseas call centres.My previous internet supplier bombarded me with 4 or 5 calls a day from india.They were contacted and told about the annoying phone calls and then i cancelled the contract.They were very suprised that this practice was happening to which i replied,its too late to say sorry.These companies are too arrogant,they will never learn

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

What's gone wrong with BT these days?????

Pro: OK when luck goes your way

Con: "Customer service" a farce

Unlike other commenters I've been a BT customer for 45 years, same phone at same premises. Then I got broadband three or four years ago. It didn't work well. They sent me three or four homehubs before one worked properly. Loads and loads of hassle. Then in May 2011 my phone line was suddenly cut off. No reason. It took a week to restore it, but then the broadband was cut off. Cut off for two months! Like others, I had to spend hours and hours, day after day, week after week, trying to speak to polite incompetent fools in India. Never got anywhere. They hadn't a clue what was wrong or what to do to put it right. They were a waste of time. I began the complaints procedure and stopped my direct debit. At the end of two months an engineer at last was sent round. He found nothing wrong with my line or equipment at the house, then went to the telephone exchange and returned after an hour, saying he'd found the trouble there. I never knew what it was and have been trying to find out for a year. Broadband worked for a week and then went off again. BT stoked up a row with me over my stopping the direct debit and going onto a standing order payment, which has led to numerous cut offs of the service and extra expense ever since. I complained to the Ombudsman who awarded me £1 a day for the two month period I had no broadband, plus a couple of other minor sops. But he seemed more interested in not upsetting BT than doing justice. Typical Britain today - the public be damned, just as long as they can be made to pay. I have a dial phone with no pushbuttons, so can't even get the operator directly. I have to phone the BT HQ operator to be put through to customer service and faults in India, a chargeable call while I hear a dozen idiotic recorded messages and loads of music, and usually get cut off before I get through. The whole system is shambolic and a disgrace. Now they won't send me an itemised list of the chargeable calls I made to them trying to get it put right, so I don't know how much I had to spend. I agree with others. Never, never, never touch this company with a bargepole until they sort out their customer services properly. I have never in more than fifty years experienced a worse and more incompetent lot of people, apart from a number of friendly lower staff in England who really did try to help - but the trouble was outside their control. Ultimately it's down to Chairman Rake and the directors to rectify the shocking mess they've got BT into.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Dreadful customer service - avoid at all cost

Pro: None whatsoever

Con: Terrible customer service

I signed up for BT broadband last month, foolishly assuming that a well known national organisation could be relied upon to offer a decent level of service. The broadband connection has never worked and I have spent literally hours speaking to call centres in India trying to get the issue resolved. Every time I speak to them, they ask the same set of questions and simply arrange another time to talk to me. It always appears they are escalating the issue but on the next call, they ask exactly the same questions about whether the service is now working, how I have configured the hardware etc - it's like they are waiting to see whether the problem fixes itself !!! I have now finally managed to book a visit from an engineer, so let's see whether that gets things sorted, but it still means taking a day off work so I can be there when they arrive. There's no number I can call to check that the engineer is coming, what time they might arrive, and the online BT fault tracker now says the issue is resolved so I can't confirm whether anyone will actually turn up (their laughable website has a button I can click to confirm the issue is resolved, but no button to say that it isn't!!) BT are a joke. I strongly recommend you go elsewhere.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

BT - Worst Customer Service Ever!!

Pro: None

Con: Disgraceful Customer Service

My story is too long to write on here, but the concise version is after many hours spent on the phone (mainly on hold) to a useless and clueless Call centre, I gave up on BT even though they had overcharged me by £150. In the end I got Ofcom to sort it out as BT's final 'offer' was incorrect and they wouldn't/couldn't budge.I won, but will NEVER go back to a company with the worst and most incompetent customer service I have ever encountered in any walk of life. Avoid them like the plague!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Worst customer service ever, avoid BT like the plague!

Pro: None

Con: Se review

Thinking back I am not sure why I even considered signing up for BT broadband as I had not heard anything good about them. I guess it must have been the sleek adverted they bombard us with and the 8X times faster broadband claim was the one that did it for me. I cancelled my reliable internet connection as it gave me maximum speed of only 7Mb and the BT website promised me speeds of up to 52 MB. Biggest mistake ever!!! I went for the £26 a month package with unlimited downloads and speed of up to 72 Mb. Took a day off 15th of May (I live in London and can not get home easily to let the engineer in) for the engineer to install the router and what have you. I was told that the speed would fluctuate for the next 10 days. I did a few speed tests and got speeds from 28 –5 Mb so exactly what the engineer had told me. I then went on a business trip for 2 weeks and when I returned in late May looking forward to trying my super fast internet. However how disappointed was I when I found out that my average speed was now around 8-9 Mb! Called up BT and did some tests while I was on the phone and did find that my speed had dropped dramatically and an engineer would have to be sent out. I requested if the engineer could come on a Saturday, which I was told he could if I did not mind waiting one and a half week which I told them I didn’t. The Engineer then came Saturday the 9th of June and spend about one hour and a half in our flat and at the exchange. Was told the problem was sorted and that over the next couple of days the speed would fluctuate which it did from as high as 40 Mb to as low as 8. However after four days the speed was an average 15-17 Mb so far from the 52 I had been promised. Called BT again as my average speed had now dropped to 2-3 Mb! Went through the same test as before and booked another engineering this time for a Friday the 15th of June as they had no Saturday appointments. Wanting to get this fixed as soon as possible I took another leave day. Waited all day on Friday the 15th for the Engineer to come, which he never did wasting not only my time but a precious leave day as well! By now I had lost my patience with BT especially when I was told that the reason the engineer had not come was due to resource problems (funny that this happened on the same day that England played Sweden in EURO 2012)! Requested an engineer was sent out the following Saturday as I was not prepared to spend another leave day on this. They agreed and I was told a booking had been made for me on Saturday the 23rd of June. Come Saturday the 23rd I waited and waited but no engineer showed. Now being at the end of my tether I called BT and was told that no a booking has not been made for the Saturday the 23rd but for Monday the 25th. So it seems that the BT employee I spoke to on the 15th rather than given me the bad news that I could not get an engineer to come out on a Saturday just booked another day to get rid a of me! Being now very angry I asked if I could then book another Saturday and was told this is not possible until July, which does not work for me as I am on holiday. Therefore I saw not other option than to cancel my subscription with BT and I was connected to someone in the sales department. In the sales department they were very apologetic (they are always very polite at BT I give them that) but I was told that a cancellation of the contract would cost me £202. I made the argument as they have never have uphold their part of the contract (ie giving me 52 Mb broadband speed) I considered the contract void! To this I was told that they were still trying to fix this and did not think that my argument that I had given them plenty of chances to do so was valid. Clearly not getting anywhere with this I asked him if he could then book a Saturday appointment and he said he would try. On hold for some time and then told not this was not possible as the company who does engineering work for BT (I was amazed that BT have outsourced their Engineering department) does not do Saturday appointments over the summer! A bit puzzled by this as I had a Saturday appointment a few weeks before. Now I have not many options left as I cannot cancel my subscription without loosing a substantial amount of money and cannot book a Saturday appointment. I now have to use another leave day to get this sorted! I try to get an appointment on the same day as a doctor appointment but as this is not possible and I have to look at alternative dates. The person in the sales department is clearly feed up with this difficult customer and now transfers me back to the technical department. Back at where I started I again try to get a Saturday appointment but are told they are fully booked. However I am told that they do Saturday appointments but that they are all booked, which means the sales department claim that the outsourced engineering company who does not come out on a Saturday doing the summer is a lie. This is now the second time BT has lied to me. I do not manage to get an engineering appointment the same day as my doctor’s appointment so not even that could they do. So where am I now? I have an appointment on Wednesday the 28th of June for an engineer to come out. However I have no confidence that one will actually turn up and if he does not I will be in the same situation as before. I understand that companies get it wrong and appointments get missed but my issue with BT is that while they apologise for this they do not do anything to rectify their mistake. I mean, I was lied to by their staff as he booked another day than the one I requested and still they show no flexibility in booking another appointment which suits me. Also at least they could agree to give me my money back and I would leave them alone but they cannot even do that. I was told they would refund me the days that I did not get the promised speed (assuming they do manage to ever give me this) which would come to about £30-40, but that is nothing compared to the money I have “lost” taken three days of annual leave not to mention time wasted waiting at home, having arguments with BT staff and writing this complaint. I really regret the day I signed up with BT and would recommend other not to!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BIGGEST LAIRS AND CHEATS,BT

Pro: NONE

Con: EVERYTHING ABOUT BT

First off,lets start with contacting bt,to join an english talking person with all the charm of a con man,so bt instaled,i have a problem,which ive called there help service 20 times to indian people who have very little english,sorry sir sorry sir sorry sir,keep you on phone for 45 min,s a time,nothing ever gets put right,there on line login is allways a problem,they are totaly over priced,like every 5mb over your 10mb contract, your bill is 31.50 i get a bill for 91pound,and i told,them 2 weeks before my bill il upgrade to option 2 up to 40mb,so that should cover me so they send bill charge me for option 2 then say you ow us for more data used, see that i upgraded before they emailed me about data no the theaves and liars they all are at bt,if you read this DONT GO WITH BT EVER UNLESS YOU WANT YOUR HEAD AND BANK BALANCE TWISTED UP AND SCREWED

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

BT customer service

Pro: contact ceo

Con: poor customer service

I am an existing customer on calls and broadband service.I receiving a cold call from BT early April, which I later found out was an outsourced company not BT I agreed to sign up to fibre optic broadband and agreed a price on the phone. When the paperwork arrived it was £5 / month more than agreed over the phone. It then took me from the12/04/12 until 22/05/12 to eventually sort this problem having spoken to 25 BT staff who promised to sort out the problem but never telephone me back or receiving voice mails. It was sorted by Shirley Mackie in Executive levels complaints after I emailed Ian Hamilton CEO on 18/05/12 through frusration at being ignored and getting nowhere. Shirley phoned me that evening ( a friday) and assured me that by tue 22/05/12 she would investigated the complaint and appoligised for the way I was treated. Shirley rang on tue and agreed a new price and I now have fibreoptic broadband installed. I must compliment Shirley in her efficient & quick way she dealt with the complaint. Lets see how this broadband now works not too impressed at present.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

WORST CUSTOMER SERVICE EVER.

Pro: NOTHING

Con: EVERYTHING

Totally the WORST customer service we have ever experienced. They have way too many departments who do not speak to each other, and don't get me started on the call centre. Is there actually anything British about British Telecom? This should read NO stars for ANYTHING but sadly it won't let me aware that accolade. Looking for a phone/broadband provider that does not require a BT line. Any suggestions anyone?

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Leslie

Pro: None

Con: Possibly Worst Provider

Have been with BT for 2 weeks,first hub delivered lasted for 3 days then packed up,they said they would send me another one and i would get it in 48 hours,when it did not arrive they told me that they had forgot to send it to the carriers. When it did arrive worked o.k. for a few days,then i lost my internet connection.. After numerous calls to their so called help line (loads of recorded messages) press this button then this button so on so on so on,finally got through to to some character who's english was so bad, i'm sure he was from another planet. Finally back on line now after about 36 hours with no connection. Prior to the connection being established I decded I would cancel my internet with BT (Does it stand for Bulls**t Telecom????) but was told that it would cost me £190 to cancel although i had been with them for just 2 weeks and no connection during that time for 4 days. Can only say that in my short experience with them I would not recommend them to my worst enemy.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

my nightmare

Pro: Nice Router

Con: customer service is terrible

after being with Bt for 14 months and moving home in January it took them until the end of February to install my services at my new address. now at the start of May they cut my broadband off as they cant contact me on my previous landline number!! when I contacted them they had no record of me moving home nor my new landline number that they supplied me with!! I was told my account was still at my previous address and they had tried to call me on my landline but as it was unreachable they cut my services off.. they have no record of me moving home or sending a Bt engineer out to install my services and also have no record of my current phone number!! They now say that as I never told them I was moving they want £100 security deposit to put my services back on.. I still have the phone working at my new address even though they say they have no record of it!! I think Bt need to start talking to themselves as one department doesn't know what the other ones doing there call centre staff are as much use as an ashtray on a motorbike

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

my four-month nightmare

Pro: Router nice and shiny - looks futuristic

Con: Service in 1950s India timewarp

Service never as good as billed. Then went intermittently wrong in February. Endless calls fruitless. Now they say I need 'engineer' to attend at possible cost of £99. I think they mean a technician. Internet providers behave as if they were in the Wild West. The Governmet should police them, and the guilty ones should be banged up. We know who they are!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

THE BOVINE EXCREMENT OF BT

Pro: Same Old, Same Old

Con: Same Old, Same Old

Although my BT broadband is running okay at present I can empathise with many of the reviewers who are having/ have had problems with BT. I joined BT broadband in December 2010 and OMG what a …king nightmare for the first nine months. Constantly getting slow speeds (dialup speeds), constantly ringing up their technical support, and constantly getting nowhere with the problem. After nine months of rubbish service I got the bit between my teeth and kept on at them day after day, morning noon and night. Eventually they got an engineer out to me, he checked my line and kit and said everything was fine. He went away and checked the various connections back to the exchange and identified some faulty part at the exchange. The technical team contacted me and said it would take seven days to get the part and then the work would be done. They also told me that because of all the problems I had suffered I would be getting one months free broadband. Fair enough, the problem did get sorted within seven days and has been fine since (eight months now). However when it came to the monthly bill, no free broadband, so I contacted accounts and asked them about the free month. The guy I spoke to checked my account and said there was nothing about it on the account. So no free month after all. (Just another example of how scummy this world is becoming, no ethics, no integrity, and all for the sake of fourteen quid.) I am out of my BT contract at the end of next month and I will not be taking out another. I will be staying with BT though, and as long as the service stays as it is, all good and well they’ll keep my business, but anything like my experience for the first nine months and I’m off. Incidentally, this may help speed things up a little if you are with BT and getting slow speeds – Don’t access the Internet via the BT Yahoo homepage, access it via Internet explorer. Okay, you’ll need to sign in for your emails, but when you’ve read them, sign out of Yahoo and use the Internet explorer.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Rogers Review update

Pro: Can at last maintain connection

Con: Slow upload and download speed

Lost previous connection after 20 minutes. 30th April - Engineer did not turn up as promised and no card through door. 6.12 pm Rang 08001114567. Cannot understand heavy indian accent. Told by another man engineer had visited! Lies! Then told I would recieve compensation for two missed appointments and loss of service. Passed to "Shirley" then "Glenda" then "Avinash" Have been on my phone for 90 minutes and been in several queues for about an hour of this time .Avinash will ring me back in 10 - 15 mins. He rings back and I'm told an engineer will call on Wednesday 2nd April. I have a large notice on my front door - BT ENGINEER PLEASE CALL AROUND BACK IF NO ANSWER I AM IN Wednesday 2nd April about 9pm Open Reach Engineer arrives. A very nice chap. I explain everything and he tells me it cost BT £350 for his call out. New modem fitted with not much improvement. He then fits a business modem. Download speed 1.824kb/s and upload speed of 0.448 Kb/s This is still very low but I have now had internet connection for 24 hours. I can access the exchange and check my download speed. After the engineers explanation I believe this speed cannot be increased. So there we have it. Make up you own mind., We are going to renew the BT contract if the connection is still maintained until tomorrow. Pity the call centre in India is so dreadful

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Rogers Review up date

Pro: None

Con: Loads

I have had to do this a quick as poss. The red stars should all be as shown here i.e. 1 star for ech section - missed this earlier. Kept on the phone and queued for 90 mins last night - more details soon. Thisn is bad,bad bad.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Rogers Review in Detail

Pro: Can't think of any yet

Con: Will make updated reviews - see below

Connection back on - This info may be sent to the press if problems not sorted. We intend to see just how poor BT Broadband can be. Been customer for 5 years and have very poor broadband connectivity. Everything very slow . Download speed 0.6Mb upload speed 0.3 Mb. After 5 mins pc the connection will usually be lost . Neighbours have no problems. They are not BT customers On previous occasion told that poor connectivity caused by living far from the exchange. Accepted this, but it is not good enough. Our contract time with BT Broadband has ended. 6.00 pm Thursday 26th April 2012 My wife rings 08001114567and complains. "Anthony" says engineer will ring 11.30 am tomorrow 27th April and check everything . Unable to connect to the Internet until the evening then only for 5 mins April 27 Connected to internet at 10.30 am lost connection at 10.35 am Connected at 10.50 am lost the connection at 10.55 am System extremely slow. 12.00am Still no call from the engineer. I assume nothing done. I cannot get an internet connection. Rang 08001114567 again gave personal information and after 10 minutes transferred to “Archana”. In India? Expressed dissatisfaction with not being contacted by engineer this a.m. Informed her that I had to take time off work and wait in. Archana, although difficult to understand, was very professional. Engineer will now visit 30th. April between 1pm and 6pm 5.30 pm - Still no internet! 7.40 pm - Connected Still connected at 8.07pm To be continued

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Not worth the money

Pro: Can't think of any

Con: It does not do "what it says on the can"

We have been with BT for about 5 years and our internet connection is always very poor. If we get 5 minutes a day we are lucky. Reported the problem , promiosed an engineer will ring and visit if necessary - no one rang. Had to ring again and an appoinment made. All my neighbours have good connectivity but with other srvice providers. As we are out of contract will probably change to another provider. Have to be quick as will lose connection pretty soon so sorry for any misspelling,

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Time wasting sycophantic robots!!!!

Pro: No pros

Con: AVOID most expensive, worst service

BT are my 3rd ISP. I was very happy with 02 who have excellent customer service with intelligent agents who do not read from a sheet. I only changed because I was tempted by the expensive fast fibre optic broadband. The reality is that my broadband speeds vary from 3 to 15 and the service is not reliable and keeps dropping out. The BT technicians only answer is to re set the hub. I have done this dozens of times - It does not work! If I could cancel my contract and go back to 02 tomorrow I would. It was reliable and I could communicate with their agents who were human and not programmed to read from a useless sheet.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

BT LIES AND CONS

Pro: THEIR OWN MARKETING LIES

Con: YES IT IS A CON

BT was once a total monopoly and still has that mentality. Its advertising is designed to give the wrong impression. i.e. good service and speed. Simple misleading, marketing lies. They even say their own broadband speed check is the only accurate check ! refusing to accept all the others including this one. Interesting to note they charge the same no matter what speed you get ( in relation to where you live ) So if you get 8mbps in Newport and 1.5mbps in Birmingham you still pay the same. Law should be changed regarding this. BT staff well trained in b..s.. apart from that don't touch BT, they have been abysmal for as long as I can remember and that goes back many years !

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

BT Liars and cheats

Pro: None

Con: Lots and lots and llots

I can only say, never ever, ever go to BT. If the service works, fine but if it it stops you are in trouble. The support is the worst I could ever have imagined. The helpline lies, hangs up calls, transfers you to any old BT number without passing on details. If you need to call twice you have to start at the same point every time, and I have had to call more than 20 times, no internet and no prospect of it. This is the third time in four months with a problem and its the same every time. Avoid at all costs. You have been warned

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Narrowband

Pro: None

Con: To many to list

Fed up of being told it is inside my house, when for the past 5 years I have had a different router in EXACTLY the same place as the BT Hub. Fed up of loosing all work when the broadband suddenly, for no reason, disappears without warning. Fed up being able to time my watch each day when the service is unusable, Fed up of BT. Is writing to OfCom pointless?

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

BT CHEATS

Pro: Are you joking

Con: Too many to mention

Just got off the phone with BT have 4 months left on my contract. What a load of deception expensive poor service. Paying nearly £40 per month for 0.25mb download Its advertise as 20mb but they say its really 9mb. If they had integrity and were truthful and honest as a company they would tell you the truth about their awful service. They just simply do not deliver what they advertise. How they are allowed to get away with it is beyond me. There is simply no reasoning with this lot. They lack integrity.. Stay away from this broadband service they are robbing people blind with false advertising. absolutely shocking

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Why I am moving over to Virgin

Pro: None

Con: Everything about it

Got the 20mb broadband deal with unlimited calls & bladibladibla and all I have to say is that I'm shocked at how pathetically slow and unreliable this internet service is! I currently hover in and around the 0.7MB marker for download speeds - for the 20mb deal I pay for - that's pretty damn low. Although I do have a couple computers connected to the HUB via WiFi - but nonetheless, it should not affect it that much. Another thing, the HUB crashes & requires a reset every half-hour, and sometimes even every 10 minutes. And there is no evidence as to why it does this. None of the lights flash yellow or red, the cables seem intact, yet on mine and the other computers it says that they have been disconnected from the internet. I am then forced to phone BT's helpline that is situated in India. This sometimes helps but has yet to remove the problem for good. Pretty tired of this, in fact, very tired! Fibre Optic broadband from Virgin, come to Papa. My suggestion: do not choose BT if you do not have to.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Scammed

Pro: None

Con: Everything so far

Applied for the package of Unlimited Calls + Broadband and paid GBP 120 for 12-month phone line rental. Two weeks later I received a message saying there was no capacity at the exchange, no alternative solution was provided. Several days later, the phone line was installed and I had to cancel it because I decided to cancel my entire package. It has been almost 4 months since the start of the issue and I'm still unable to get my money back. Worse still, I've been having money deducted from my account because according to BT, the line rental is separate from the broadband. Everytime I contact BT, it's a different person and I, as the customer, have to take them through the chain of events each time. And they always say they will indicate this in the next bill but it has never happened. The feeling you get from communicating with BT is that there is really poor communication amongst their own staff, they are absolutely not customer-oriented in terms of solving problems (not proactive in dealing with customer satisfaction), and most important of all, there is no form of INTEGRITY and CUSTOMER TRUST. And from the many bad reviews, they are not that great at broadband speeds and the bills are unclear, which once again attests to my point of lack of customer trust.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

B.T. broadband are useless

Pro: none

Con: Its not a broadband service

Joined B.T. in oct 2010 got there total broadband package option 3 and have had problems ever since. The main problem was an intermittent fault on the line dropping the broadband of every hour or so for a few minutes constantly every day. Have made numerous calls throughout the year to there technical help team based in India. Three engineers have been out to the house and the problem was never resolved. There technical help team were of no help as was any member of the B.T. company from assistants to managers. Without doubt the worst company i have ever dealt with if you cant get any other broadband provider in your area go with mobile internet and stay away from these clowns.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

should never have upgraded!!

Pro: none so far

Con: infinity it's not!!

Decided to upgrade to the infinity package and thought it was a good deal as it came out as cheaper than the BT broadband package I was already on - 48 hours later I wish I hadn't bothered. Plus- engineer very nice and professional, called with his estimated time of arrival and I was offline for about 45 mins and he tested the installation for about 20 mins before he left to ensure everything was working and it was so off I went happily to work. Got home and eagerly went online - it's far, far, far slower than my previous BT package and i'm really not impressed at all what a rip off!I was under the impression that no matter what time of day or night I should have no noticable problems with bb speed - how wrong was I??? It appears that unless i'm online in the middle of the night and no-one else is either, then I might actually have a remote chance of getting a faster bb speed as BT promised - Infinity? I can fart faster - don't waste ur money - shame on you BT but you don't care you've got me by the gonads for the next 18 months but I'll do my damnest to get out of this contract.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT - DONT TRUST THEM

Pro: No problems taking my money

Con: EVERYTHING ELSE

Messed up transfer from one house to the other, was promised it would go through smoothly on Tuesday and that any problems would be ironed out by midnight Tuesday. It is now friday, and I have since been told, the line couldn't be fixed, because an adviser I got angry with (after being passed through to 6 other people -50% of which didn't hand over the call properly so had to explain myself over and over) deleted my phone and broadband services so the engineers could not work on it AND then worte on my account that I said the phone line was now working fine. BT are refusing to give me a name to persue legal matters, just keep passing me back and forth making me re explain myself, causing me to get irate. Doesn't matter that I am seriously ill and need to have a working phone line in the property though.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Use another provider

Pro: When it works I'll let you know

Con: Incompetent

After 3 weeks b/band still not working. No-one owns the problem. I expected bad service and I am not disappointed! My advice to anyone considering BT is think carefully. Why can't I choose no stars? One star is too many.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

RUBBISH broadband DISGRACEFUL customer service

Pro: NONE

Con: EVERYTHING

Changed from AOL, have been contacted by BT for years to go back to them. At first Broadband intermitant especially in evenings. Last few months am not able to use broadband between 6:30pm and 10:30pm. I have spent many, many hours on the phone the their different support teams who do not listen, tell lies and are rude. The BT engineers that have attended my property all say there is nothing they can do as the fault occurs outside of their working hours. BT won't send an engineer when the problem occurs (evening) and won't let me out of the contract with them unless I pay them nearly £250.00 to close the contract early. BT will not allow you to speak to their complaints department, I have lodged 3 complaints and never been contacted back about them, I have since been told that BT has closed the complaints without investigating/following up. I have now reported them to TRADING STANDARDS, THE OMBUDSMEN & OFCOM - BT has continued to take the monthly direct debit from by bank account while not providing the service that I am paying for. I would not advice anyone to use their services

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

BT Total Broadband Deal a Total Swizz!

Pro: Slightly higher speed

Con: Limited Download/poor email

BT bothered me constantly with letters every few months for over a year promising fantastic deals, & eventually I gave in & switched from Virgin to BT last month, having calculated I would save nearly £300 a year. In the 14 days since the changeover, I have already exceeded my 10G download allowance (was unlimited with Virgin) - which I was assured would be more than sufficient - and have realised I will have to upgrade to a higher (but still limited) download allowance. Have calculated that the cost will be almost exactly what I was paying before I changed, but have lost my unlimited downloads, plus BT email is rubbish! They use Yahoo, & having a Yahoo a/c already has caused a problem; it takes several steps to access my BT email, instead of one, as previously with Virgin. I am very, very unhappy with the deal from BT but, unfortunately, I am tied into this contract for 18 months; but I'll move back to Virgin as soon as I can!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

RUBBISH AND UNTRUTHFUL

Pro: NONE

Con: WHERE CAN I BEGIN.

THE CALL CENTER IN INDIA OFFER LITTLE TRUTH AND WHEN THEY MAKE TERRIBLE MISTAKE WILL NOT EVEN OFFER A WRITTEN APOLOGY. ITS A SHAME AS THE HISTORY OF BT WAS ONE OF PIONEER . NOW ITS STEALTH LIES AND MAL PRACTICE

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

Very Good

Pro: Reliability

Con: None

I changed to BT after suffering over 10years with AOL. The contrast is amazing. With AOL I was forever being thrown off and their call centre was a joke. Everyone was extremely polite but useless unless you were lucky enough to get through to Ireland. Half the time I couldn't understand the Indian operators. Since being with BT I very rarely have a problem(touch wood) Never needed to use their centre so can't comment and while it is a tad expensive compared to most, my peace of mind and low stress levels are worth it. I am very glad I changed. I suppose my only criticism really was the initial installation. It was my first Christmas alone as my family had immigrated and I was desperate to speak to them on Skype. BT weren't moved and I had to wait until after Christmas. It was difficult. A little more caring would have been greatly appreciated.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Frank Keenlyside

Pro: None

Con: Lots

I am realy sick of BT, slow speeds, being disconnected, Call centre in India are useless. Customer complaints in the UK will not reply to my emails now. Had three engineers visits with no permanent improvement. The problem is the line between me and the cabinet, but BT refuse to improve it. They are only duty bound to supply a decent voice line not a decent broadband connection.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

Review 13.11.11

Pro: Reliable,

Con: price

Changed from Plusnet to BT because I wanted the BT Vision Service. Speed in my village is cited as 7 - 8mb. In practice this is usually 5 - 6mb. However, the service is dependable - no lost connections since I rejoined BT earlier this year. Equipment is fine and easily set up. On the wider scale I do think BT is a wealthy enough organisation to roll out their Infinity service more quickly and more cheaply to everyone. (Very little chance of cable coming here in the foreseeable future) When broadband eventually arrived in our village the take up proved to be good.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

BT Broadband Review

switched to BT 3 years ago after having big trouble with previous ISP`s. the equipment supplied is good and easily set-up. at first the B/B was reasonably good speed but it started to tail off gradually, to the present day where i now get 0.25 MB download speeds........feels like the old dial-up days. complaining did up the speed......for about 5 days then it went back down to 0.25MB which proves to me that they can increase the bandwidth but choose not to. £15 a month for 0.25MB is a con/rip-off!! Just for your information i live 50 metres away from a modern exchange!! this is (apparently) an "up to 8MB" service!!!....yeah right! i live in a rural village which has no cable service or ever likely to get one and fibre optic is only a science fiction fantasy and BT know this and let the service degrade/don`t upgrade. i have no option but to stick with the old BT line. if i use the B/B at 3am i can get 5MB D/L`s but i don't really find that very convenient. any time i use it in daylight hours it`s useless. The company maybe big but the service is very small and pathetic.i wish i could go somewhere else..... but i can`t. Be warned!!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

BT Broadband Review

Unlike lots of reviewers, I haven't come to this site with pent up anger, just an honest opinion of BT Broadband. I've had the service for about 2 months now. It has disconnected a couple of times and I've had to wait a few minutes but that's nothing much to grumble at. My up-to-20 meg speed is currently averaging about 4 meg. This was advised to me when I ordered but it's a rather backhanded way of marketing your speeds if you ask me. BT should be forced to use an average speed in their marketing, not the maximum an incredibly small percentage of people actually get. My main gripe with BT is the price. I had to go with them as I didn't have a line installed and didn't want to have to pay one of their engineers £150 to install a line so got them to do it free of charge with an 18 month contract (talk about monopoly). For £14 a month I get 10GB allowance (down and up combined) and throttled, unusable torrents (not just for illegal downloads, some site owners use them to save on web bandwidth). I cannot find a single other broadband provider that charges so much for so little. 10GB would have been fine 5 years ago, but with the increased quality of many video and audio streams, it's barely enough to surf the internet at your own leisure. Add to this any other devices you might have which use the connection and you find yourself spending the last week of the month not using the internet out of fear of going over the limit and paying out an extra £5 on your bill. Sky manage to give free, unthrottled, unlimited broadband with their TV and phone packages, why can't BT do the same? Overall, it's not a bad service, but certainly not worth what they charge for it

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

BT Broadband Review

had bt for 3 months now first 2 months was a nightmare but got everything fixed now also got £100 refund for all the hassle still dont get get infinity

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

BT Broadband Review

I had BT's basic 8Meg DSL service which ran at about 7 and was capped from time in the evening. I upgraded to total Bband, which synchs at 19Meg and speed tests typically give 16Meg down 1Meg up. My son is a 24hr online game and downloader and he loves the speed and there has been no sign of any cap (circa 200Gb per month). Overall very pleased and will be moving to Infinity when its available here in 3 months. Reliability has been very good, we see the odd drop during the planned works windows in the middle of the night, but nothing serious.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

BT Broadband Review

I recently changed from TalkTalk (tiscali) after they upped my charge by £5.00 per month because I wouldn't take their phone package. They didn't want to know about any negotiation untill I asked for a mac code. The broadband used to shut off at certain times of the day and forget about it for long periods during the school holidays. I had a BT phone and went with their "Anytime and unlimited broadband package". The equipment arrived the day of the changeover and I had the connection within about half an hour once I sorted all the cables from my old modem. The broadband never drops out. It is faster than TalkTalk, though it will never be that quick, as I live in a rural area and the exchange is old. I now effectively pay £10 per month for my broadband instead of £20.42. I admit having been worried about changing over, having read the horror stories people had experienced with virtually every company but, it was efficient and painless and is an altogether, a better service.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

BT Broadband Review

Recently switched from Orange c3Mbps service to BT Infinity. Engineer turned up on time and was very helpful, Home Hub etc worked directly after less than an hour's installation. Initial speeds around 40Mbps dropped quite quickly to an average c.25Mbps. In two months of usage had no breaks in service (unlike with Orange), and very happy with the new high speeds which cost little more than the previous slower, poorer broadband from Orange. Would certainly recommend BT Infinity.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

I am deeply disappointed with Bt about the service they provide. I have upgraded my broadband to a faster/unlimited one, and what Bt did is restricted my download/upload speed to less then half of the previous one what I paid less for, and it also started to break up very often. When I asked for help the agents tried to convince me to sign up a fixed term contract and also tried to pull wool over my eyes and giving me some pathetic reasons why my more expensive broadband is useless. Since not a single step forward happened since I first asked for help and Bt does not seem to be interested in keeping customers, I am just giong to switch for a fair ISP. However I could not stand to not to mention how sad is to see how other customers, who have less knowledge about the broadband connection works than I do, being deliberately cheated every day without even knowing it.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

BT Broadband Review

My BT unlimited broadband/phone contract ends in a week at £32 monthly (new price will be a bit more) - no complaints whatsoever over the last twelve months. The trick is pay monthly, enter into a twelve month contract and accept that you will pay a little more. Positive is you get good customer and technical service at no extra cost. I am tempted to go for Orange or Sky but better the devil I know, it appears for another twelve months. MAK, Godalming, Surrey.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Never got connected after 6 week wait. Line was held by another provider, but they still sent emails and messages saying it was connected. It wasn't.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Had this 3 weeks and we are having nothing but trouble! I have been on the phone this morning for over 2 hours and now bt have blocked ingoing and out going house calls, if your thinking of going to bt don't bother expensive and unable to supply a lot of areas with broadband to any kind of a stable point, I would even give them 1 star for anything very poor indeed

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

BT Broadband Review

BT-Bt Openreach have still not rectified a fault that was reported on the 08th July 2011 whicht is also affecting my neighbour. We have had 5 failed to turn up engineers. Three different engineers attend all carrying out the same tests coming to the same conclusion cabling faults but no one rectifying. Yesterday another engineer did not turn up and we have know been given the earliest date for an engineer of Thursday 30th July 2011. BT are fully aware that we could not cancel the Broadband contract although they have offered to cancel our contract with no penalty clause. This is fantastic as no other braodband supplier could transmit down faulty and out of date cabling. Global leaders in communication's Joke

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Absolutely useless...overcharged for a service we hardly recieved. And when trying to cancel conrtract, they will charge you triple the amount left on contract. i.e. 3 months left at £40 contract...they charge £305 for termination fees. Will not recommend and will never use again. Please be warned.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

BT Broadband Review

Ease of set up very impressive-10 minutes. Too soon to judge speed, but customer service excellent so far (Once you get past India). Only problem is that bt charged for line rental even though I paid a year in advance.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

BT Broadband Review

We were on TalkTalk (previously Tiscali) which was around 2mbps a couple of years ago but had long since reduced to a crawl and was quite regularly unavailable. So far BT has been much quicker - around 3mbps and we can run films and I-Player on it which was impossible before. We were well informed of what to expect and progress of the order. Everything came on the day expected. It was the only broadband I've ever been able to set up without great long calls to a useless helpdesk. V good experience so far.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Incredible for us too ! We complained of low download speed (was supposed to be above 1.6 Mbts - was found to be 1.4Mbps -our line is capped at 2Mbps download) - The engineered came and "fixed" the problem : The download is now 0.5Mbps , but is is OK to them , as they have reviewed our profile , and capped the line so that our maximum is now 500kbps !! We should therefore be satisfied as this is well within the "new" range! they have 10 days to restaure - or we move - we may move anyway !

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

BT Broadband Review

Top ISP in terms of actual usage. Speeds are consistant and fast. Though their customer support is horrific. You get to talk to a guy from india who is like talking to a brick wall, you may aswell not even btoher calling. And they gave us no notice they were going to cut the lines for a while to upgrade. They are also expensive.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Worst internet provider ever! we noticed our speed had dropped dramatically form 6.5MB/s to 1.4. constant phone calls to useless help centres in india!!! (why, u make enough money to put it in england u cheap buggers) later found out after a month of ringing and an engineer coming out that Bt had actually capped our service tp 2MB even though were paying for up to 8Mb! still charged us for it of coarse. after months of line testing and the constant irretation not 1 person was willing to tell us about the cap (prob didn't have the balls)also got told the maximum download speed in our area was 7Mb. now moved to SKY and getting consistant 14MB/s down and 1MB/s up. never ever ever going to BT again, hope u dont neither!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Incredible. I had three technicians at home all of them saying the same thing: a problem with the network card at the cabinet. After more than 50 calls I was told that was not a priority as the services was not down. What a waste of money and time for everyone. Worst service that I had experienced for years.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:5 star rating5 star rating5 star rating5 star rating5 star rating

BT Broadband Review

I get speeds up to 14 mbps which I would say this is value for my money. I am on a plan to get up to 20mbps. I only used to get speeds of 5mbps off peak and 2mbps during peak times. It seems BT are serious about this fast Broadband malarkey. I was going to choose Virgin but there costs where steep. Despite one problem with my BT broadband service due to a disconnected line in a street cabinet I have had a fault free service. It's not just the broadband which is fast the engineers are quick at repairing faults as well. I even got a refund from BT as I had a faulty connection for one month and it was their fault not mine. I like companies who admit they were wrong and do something to prevent it happening again. I have had many years of great phone and broadband service from BT and I will be with them for many years to come.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

BT Broadband Review

Much faster than AOL so far (day 6) but equipment arrived a day late - lets see how it goes....

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

BT Broadband Review

Just got BT's new broadband service and it really, really is superfast, was choosing between this and Virgin and am happy with my choice, no problems to report so far. Set up was easy, price was reasonable compared to other options and as for customer service I can't really comment as I've not had to deal with them yet.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

BT Broadband Review

I was an AOL customer for 13 years the last 4 years of which have been complete rubbish ...slow .. lies ....unreliable with awful customer service. When I did look to change I was put off by the number of negative reviews for every internet provider I looked at. After a great deal of thought I eventually chose BT mainly for the hub on offer (I am limited to speed and providers due to the exchange) All I can say is I wish I had done it years ago because in comparison to AOL ..BT are superb !! Change over was smooth and went without a hitch (all done by BT) and the services provided are far far superior ...speed ..content ..security ..everything. The hub is excellent and gives coverage all around the house and half way down the street !!! (Coud'nt get AOL in the next room )I appreciate everyone has different experiences but I hope mine continues in this manner. I am difficult to please but I am pleased with BT ...at the moment anyway !!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

After 14 days of bad service where they constantly tested the line every 30 seconds. I made many,many phone calls and was given 2 mac codes by them. The first one was no good. I began to feel like I had joined an occult. They sent out an Engineer and he had said that the wireless signal was so bad I would have to run wires between the walls to get a signal. Needless to say we took our mac code and left.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

BT Broadband Review

BT Broadband is arguably one of the worst broadband packages I have ever come across, and at times is worse than a dial-up connection.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

BT Broadband Review

I am really impressed so far with my BT broadband. When my hub developed an annoying 'buzzing' noise, the customer support was very helpful and my hub was replaced straightaway (with a newer model) with no fuss at all.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Have had major speed problems over last year with average speeds of only 0.2MBPS. Even prior to that it was bad with only 0.65MBPS, and the only reason I am still with them is that they told me that a new hub which they provided and updates to their system would solve the problem. As it has actually got worse as soon as I can find the time to search out a new provider I am gone!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Lured by BT's come back to us Broadand and phone for £16/month I decided to migrate and placed the order to complete on 24th January, in the meantime I had another look at this offer and decided in wasn't what it seemed and cancelled on 14th January, received confirmation that the order was cancelled.(that was 10days notice) On the 24th my broad band had a BT retail put on it, the router arrived (I declined to accept) after many phone frustrating calls and emails (back to a 56k dial up connection) in which I was assured the order had been cancelled. The tag was eventually removed and a MAC given to me that evening, which I sent to IDnet, however before they could use it a "cease" broadband was placed on the line. By the time the "cease" was removed it was to late and a reconnection was the only way forward. So on the 2nd Feb. I thankfully rejoined IDnet

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

BT Broadband Review

Well, finally after 12 days of Bad service, incompetent technical support, today get my MAC code and back to SKY. Sadly the experience with BT has been awful, and they try selling a service 40% satisfactory. Cannot complaint about the speed. The speed was ok. The problem starting with throttle line in peak off time, in the first time they Deny it, but after talk for hours with one of care manager, (Dominic) him agree BT throttle line, and hotfile (one of the main server I use has been affected). I not user of P2P Another problem, get solution with my IMAP accounts, there is too slow sync in peak off times, inclusive one day the technical desk connect with me by remote control, and no get any solution. 12 days. Calling every day, I think talk with all Indian staff of BT. to get solution and nothing. Inclusive with one speak like Elmer Fudd…? Today finally they inform cannot solve my problem, and I able to cancel my contract...and get my MAC code. Really so happy... back to SKY again, no more peak of times, my IMAP working fine, no limit, and £ 12.50 a month for unlimited, BT £ 28 ... that be crazy. Advise and experience, I leave SKY in the first time, no for bad service, the problem was, BT offer to me £ 17.50 40gb usage and unlimited wi fi for my IPhone, (never used) but the problem is the 40GB for BT is not just downloads, is everything. Surfing, downloads, e-mails, inclusive if your pc is sleep, obviously the 40GB is gone in 10 days and you get force to go unlimited and pay £ 28, (that is the price I pay in SKY with TV, TALK and unlimited without peak of time) Another experience learning from now, never never choose a service that no offer 30 days satisfaction money back. BT just offer 7 days calendar but you must wait 10 days for stabilization of line... (That is a joke). Anyway now appear the people in this forum, they no are BT employee, just customer like you and me but they give support in whole forum and always in defence of company, never on the side of customer. Good luck everyone...

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Abysmal. My service goes down daily, I had the modem replaced and I am still having problems. I am waiting for my contract to expire to get a better service from someone else, customer service hasn't a clue.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Prior to altering ISP to Sky Unlimited I was running BT's *top* package costing £25 p/m. BT's service was abismal to put it bluntly, persistant problems with speed throttling, no P2P involved purely browsing and a little online gaming, reducing speeds to less than dial-up. Tried for several months, incurring 5 different engineer visits to resolve multiple issues. Dreadful, frustrating and unhelpful customer service to boot. After no resolution they had the nerve to blame the 5 different PC's in the house. As a final year Computer & Network Engineering student I was well aware they were throttling the speeds to be excruciatingly slow purely due to the fact that they had sold way too much bandwidth in my area, but I knew they wouldn't admit it. After cancelling my subscription with them I altered to Sky Unlimited. 3 months later and i've had ZERO problems running speeds of upto 15 mbps, at peak times. Previously quoted a maximum line speed ot 7-8 mbps with BT, never receiving more than 3 mbps. Avoid at all costs if you like to actually use the broadband your paying way too much for!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

BT Broadband Review

Absolutely dreadfull! service. I coulodnt even begin to explain how bad they are, they honestly do nto have a clue what they are doing. List of faults so far.. 1. Overcharged twice 2. No broadband for 14 days 3. Ridiculously slow speeds 4. Staff useless at fixing things 5. Their website is faulty. ....I coudl go on,.,

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

BT Broadband Review

Suddenly, 3Mb dropped to 312k +new HomeHub - no difference +guided several times by Indians through checks I'd already made - the fault was on the BT side +eventually get an engineer. He finds we'd been capped at 0.5Mb and gets it restored. 9Mb..... for 2 hours +BT refuse to send another engineer within 14 days +engineer turns up, admits he doesn't know what the fault is, but gets us up to 5.5Mb. Good enough Had enough, so contact BT for a MAC code. Advisor tries to hard sell me for 40 minutes, then refuses to give me the code. I call straight back and get the same idiot. Tries hard sell again. Eventually agrees to give me the code, then claims he is unable to (after 50 minutes on hold) I can't get away fast enough. Reliable, but useless

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

On 19th September I lost both BT land line and internet. The BT Customer Service dept. told me that I there was a general fault in the area and that I should be re connected by Wed the 22nd. After many calls, they came out on Mon 27th and repaired the fault on the land line: but not to the broadband connection. An engineer was booked for Thurs 23rd; I was in hospital and unable to admit the engineer; who anyway , could have done nothing as there was no land line. The engineer booked for 30th did not turn up. BT said it only had 1/2 day appointment slots; however after many calls I now have a promise of a 3hr slot on Thurday 6th Oct. I feel I've been treated very shabbily and dishonestly: so I'm off as soon as I can.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

BT Broadband Review

DON'T BUY BT BROADBAND. The service is absolutely terrible. An engineer called Neville came round a week ago because my speed was incredibly slow. He fiddled around with the wiring and increased the speed but, in doing so, he disconnected 2 telephone extensions on floors below. Today an engineer was supposed to come round and correct this but failed to turn up. When I rang BT Broadband they said they wouldn't pay to put this right because they are only responsible for the broadband extension, even though it was their engineer who caused the fault. Eventually they put the phone down on me. What sort of service is that? Why should I pay for this?

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

BT Broadband Review

We get a constant download of about 6 meg, even during peak times, so we think this is great. We also have Virgin Media fibre optic up to 10 meg download, the Virgin one can drop to 1 meg somthing, and has been known to drop to less than 1 meg download during peak time, why? Because Virgin have too many on the server, so BT is better in this regard for us.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

I'll keep it short.. Mis-selling, foul-ups at install and connection, unreliable and unstable connection, product not as advertised or sold, billing issues that lead to cancelled direct debits and large bank charges, lied to and called a liar by BT staff, and other problems have all lead to me seeking an out from a Business Broadband contract after just 6 months of hard work and stress as it has now put my business in jeopardy. If only I could give zero stars for ratings. I recommend that both domestic and business customers go elsewhere.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Been a BT customer for many years as they were the best of a bad bunch for a long while. I was on their original BB package of 2mb, if I remember correctly, which was a lot better than the dial-up I was on! Then I was persuaded to upgrade to 8Mb the price went up but the speed didn't and then when I upgraded to 20Mb I actually got 4Mb!... for a short while and now I back to 1.4Mb at best. If BT stay with their ground breaking trend I think we can look forward to a £45 a month 50Mb service with good old fashioned dial-up speed! Progress eh? Don't you just love it PS I've just invested a few quid in a couple of carrier pigeons as they work out cheaper and about the same speed as BT.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

The worst customer service I've ever experienced. I've spent two hours on the phone trying to sort out my broadband & it's still not resolved. I've spoken to eight call centre reps who varied from disinterested at best to just plain rude - the final rep refused to give me details of their complaints procedure & hung up on me! Counting the days until my contract ends...

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

BT Broadband Review

First the good news; living in a fairly rural area I get a good constant 6mb connection and little downtime. Nice to get the basics right but sadly they're so useless is almost every other area I just cannot remain a customer of theirs. Dealing with customer service (larf!) gives you an insight into stratospheric levels of ineptitude that only make you wonder how they still function as a business. 3 years of head banging against walls whenever a problem arose were little in comparison to their latest gem; Changing bank accounts, I informed BT and asked to cancel the direct debit and instead receive monthly bills (for which they charge a handling fee) until I could advise them of the new acct. details. 4 months later and they still attempt to take the direct debit each time from the old account incuring me a bank fee. Then BT charge me a late payment fee. Last months they went as far as cutting me off for 8 days before realising the error was theirs (after the umpteenth 45 minute phonecall). Just paid my bill online again a few days ago, received a warning letter again yesterday advising of late payment charges! Enough is enough, if they gave me 20mb and unlimted d/l's it still couldn't offset the sheer debilitating experience of having to deal with them as a business

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4 star rating

Good Service, Throttled to Death

We're on the Ripley exchange in Derbyshire and swapped to BT last year after awful service from Virgin Media. So far they have provided quite a good service. If we've had any problems, they've been quite fast at sorting them. They sent us another HomeHub free of charge when our other one was dropping packets and locking up. The only complaint I have of them is that from 4pm to midnight on weekdays and 7am to midnight on the weekend, you can't using ANYTHING other than port 80 HTTP traffic at speeds. Anything else is throttled to 15KB/sec max. I'm looking at switching just because there are some times you really need to download something in those times, but I'm loathed to give up the good all around service we seem to be getting otherwise. We did have a few problems with disconnections when we first signed up, but they recommended a hard filter to be fitted directly behind the main socket as the line comes into the house, and now the reliability is really good as far as the broadband goes. As for the homehub, as with all the other free routers, it is always locking up due to insufficient RAM for the NAT table. I would recommend getting a DD-WRT compatible router and an ethernet ADSL modem.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Our total broadband solution gradually got slower over the last few weeks. Coincidentally got a call from BT offering their Infinity Fast Broadband solution for £19 per month. Not much more than the exisitng poor service so I accepted. I have arranged 3 separate visits for the engineer to come and install. They havent turned up on any occasion! Not even a phone call or email to forewarn me. I have wasted 3 complete mornings waiting in for them. I am looking elsewhere for a better provider

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

BT Slowlane (if they can be bothered)

Continual issues over speeds, nausating customer service system/s, patronising 3rd world call centres. Problem takes two weeks to locate and address, then it reverts after a further two weeks. Fact! in my area BT are selling more bandwidth than they can provide, they then managing the shortfall by moving those who complain onto faster lines, only to move them off again once someone else complains. Upto 8Mb? lucky to get 800k!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Have been experiencing unreliable connection and speeds for a few months, but it didn't interfere too much with my usage. But on 27th February the broadband dropped out completely and never recovered. Phoned up 'customer service' (sic) and what a nightmare - was shocked to be told that I would have to wait six days for an engineer to come out and see what was wrong. When I was looking for broadband I asked potential providers what their call out time would be - BT told me 48hours. The 'customer service' people told me this wasn't the case. So I called BT broadband sales to check again (in the guise of a prospective customer) and was assured that normal call out time was 48hrs for any issues to do with broadband. So I called the customer complaints department who told me that 'the sales team don't know anything'. I pointed out that this didn't really make much difference to me - to me it is all BT failing miserably. But this didn't register at all. They are just con artists, plain and simple.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

BT Broadband Review

A heaving behemoth of a company. Business exists not to serve and enrich the lives of the massives, but to reap the rewards of our wants- neigh; down right necessities. BT unlimited suggests just that, but its a load of hoot. IF they were an ethical company, they would label all of their packages with the 'Throttled to death' adendum. Bad company. Bad Telecom. British telecom.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

Warning don't go back to BT

I ordered phone & broadband on 26th January 2010. I received a letter saying that broadband & phone would be connected 15th February. On 16th January after I could not get broadband working I phoned BT. I was told call centre is closing and that I had to phone back the following day. On 17th January I phoned again. I was told that the order had not been completed and that I would receive a call back and compensation £15.99. On 18th January I phoned to chase call back and was told that the first person had not recorded who had been asked to assist but that an engineer would be requested again. I was told that neither my phone nor broadband were connected and that I would definitely have a call back on 19th January in the morning. On 19th pm I phoned again. 21st Feb still waiting.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

BT Broadband Review

Hmm, BT are misleading charlatans In December my Internet stopped working every night from 7pm - 7am. My own diagnostics showed huge packet loss in the BT core network. This went on for 6 days I contacted the tech support (never again) They told me it was my system infected with a virus (NO) a faulty router (NO) a line fault (NO)they even they went on to blame it on EMI from my TV,my central heating,my christmas decorations,street lighting,my neighbors central heating,my neighbours external christmas decorations,my hoover,my microwave,my fridge and even my mobile phone (NO) It was a fault in BT`s core network 100% but they continued to blame everything as my problem. I decided i had enough and i am currently out of contract so i decided to request my MAC and migrate. when i requested it they offered me a discount, a discount for internet that doesnt work for 12 hrs a day? WTF are these jokers on? They then said it must be my router and as i am out of contract if i sign a new contract they would send me a new hub for free, i said no thanks,if the router was broken (which it isnt) then i would just buy a netgear/linksys. i was then told NO, YOU HAVE TO USE A BT HOMEHUB TO USE BT BROADBAND..lmfao, thats a misleading sales lie. they then even said if i signed a new contract this would cure my loss of internet from 7pm-7am LMFAO, thats sales lie number 2 What the f**k are these people on? After being fobbed off and not receiving my MAC i emailed ian livinston (CEO) and told him everything i had been through including the sales lies, i also told him i would be contacting OFFCOM about these misleading sales lies and how my internet was "not fit for purpose" I received a call that day from someone who eventually admitted there was a fault on the peterborough BRAS (my first hop into BT`s core network) Finally they told me what i had know for over 2 weeks! my advice steer well clear of BT, they lie,mislead and traffic shape customers to the maximum to give priority to BT Vision customers. They are over subscribed on exchanges and they are delivering service which is a joke.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

Giving 1 star to BT, is giving 1 star too many. Average speed of 300kbps, despite having reached the dizzy hights of 3.3 megs. ( 1 evening only) The service from India is beyond a joke. If I told them I had a Plutonium Factory in my shed, they would decide that was the reason for my poor speed. Just as well I havent told them about the flux capacitor then. Even bigger problem is that having detailed all the issues to the 6 Company Directors, I am still not getting anywhere. It seems the BT management follow the same process of ignoring issues, and hoping it all just goes away. No one at BT does as they say they will, no one communicates, and no one seems to be able to suggest any reason as to why they cannot provide the 3.5 Meg that they have provided in the past. The Directors of BT are as close to customer service, as is their service department to England.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

BT Broadband Review

I have had two experiences with BT. One was absolutely awful, and one has been and still is ok, but still slightly frustrating as it went off once. Firstly, for all of you out there who are complaining that you are only getting 3.0mbs out of a max 8mbs etc, get a grip and read the contract you sign. You should also read up a little and find out how the Internet works and that the whole Internet is a shared resource and is pretty difficult to manage, but i guess that as a consumer that still isn't good enough. You agree that you are on a contended connection (50:1). This calculation is not just strictly 50 sharing one line, but for the sake of simplicity it is. There are other factors to contention, but in its simplest form its you sharing an internet pipe from the BT exchange back into the Internet with 49 others (like i said this is in it simplest form and contention at this point could be higher). You will never get full speeds, because there are so many factors in the operation of the Internet. Your line to the BT exchange form your home is dedicated, and you get full capacity, but then as the traffic moves from the BT Exchange to the POP and the Internet through the backhauls they are shared between a pool of users. Fair enough these shared resources maybe more overrun than others between different providers, but unfortunately if everyone tries to get online at once then what choice do we have other than to put up with speed issues. BT own the backhauls and broadband users buy bandwidth from them to run from the exchange to the POP where the broadband provider operates. Your only option around this is to get a dedicated switch directly into a POP and the Internet backbone. 10MB dedicated leased line costs about £500 a month in London. And even then what use is 10mbs broadband connection when the resources you are downloading from probably cant provide data to you that quick anyway. The complaining i hear is just lack of understanding i think. As for those complaining about traffic shaping and that its effecting your ability to use P2P and torrents. Tough, thats because 95% torrent use is for illegal traffic anyway so its you P2P'ers and torrent abusers who have caused that anyway. Traffic shaping makes sense for the greater good and as a business customer I am glad they do it. I hope the government introduces laws that force all broadband providers to restrict content on P2P and torrent sites. In my eyes they are a pain in the *ss anyway. Now onto my BT experience. I am quite surprised that they are still in business, because their customer service is none existent. In my old apartment it took Open Reach (a BT company) 6 weeks to turn up. They lied on numerous occasions that they tried to turn up but i wasnt in (funny as I work from home 75% of the time), then when they did they didn't install properly, so another 2 weeks messing around and it was in, so the mobile broadband sticks went on Ebay. The actual broadband itself was very good, 6.5mbs on the testing sites most of the time, uploads were really slow, but very rarely upload anything of huge mass. Downloads during peak times would slow to about 0.5 - 1mbs. But i think that is ok. I run my own Internet business and understand that is the nature of the beast, its just a shame some people don't. BT probably not value for money, but I think performance and reliability of the broadband itself was good. After the problems i had (see below) I shelved the Hub and used my own (was using it for the phone). Then came the problems, someone brute forced into the BT Homehub and while I was away at christmas, downloaded masses of data (700 gig to be more accurate). The hub was on max security with a really strong key, so god know if there is a vulnerability in the Hub, as it was rebooting at 1am every night so maybe while its booting it has a bug/flaw. This resulted in a massive bill, but no warnings or cut of from BT just a massive bill, and because the bill is quarterly I never took it up with them for about 70 days and they tried to use this against me. This is where the customer service was absolutely useless. If i had been on a unlimited package, they would have warned us and restricted our speed. But since I was on a 20gig pack they decided it would be more profitable to charge me. When asked where my warning email/phone call was to ask me to move up a package to avoid a heavy bill they said they emailed me and tried to call. I man my email 12 hours a day, and I have a voicemail facility, so i knew they were talking s**t. First told that if I got a crime ref (as it was a computer crime) that they would wave the bill. They then decided they didn't want to do that, because they said they had a receipt from my email address that proved they emailed me, but they refused to send it to me. I sent them my email sever logs showing all incoming mail, and low and behold they weren't on it. This is when I really began to get annoyed, because I was proving everything and they just werent prepared to budge or prove anything on their part. Next step was to pay the bill, because yes they cut me off, so I had one day without broadband, because the payment took 24 hours to clear even though they promised during the dispute that I would not be cut off, so I had to buy a mobile stick for one day. Next step was to file a complaint in the small claims court, and before it got that far I got my money back within 7 days. In this instance they were breaking contract because they never warned me like said they did. My luck was that their terms said "they may contact us", so that means they didn't actually have to, but because they admitted they tried to and they failed they admitted that somewhere their communication broke down and I had them over a barrel. For those who think small claims will get them out of contract because they are unhappy with speeds etc, it wont. You signed the contract, you agree to traffic shaping and contention ratios between other Internet users. My new apartment (temporary until my flat is built) again has BT in it and its been great until again I needed to call BT. The line and broadband went off. In all fairness they had an engineer out the next day, but only after speaking with 10 different people between the line department and the broadband department, because for some reason, they cant be trained in the same product even though they go hand in hand. That drove me insane, because as they transfered me between departments like a yoyo, I was getting different operators each time who were starting the diagnostic from scratch each time. God knows how many times I went through taking the front plate of the BT box and rebooting the router. All very polite may I add. I have no problem with speaking with people offshore, its just the powers and tools they are given to help us by management/board are useless. Other than that the performance in my new place is pretty good too. 3.5mbs on a max 8mbs line. Busy periods can be a bit slow, but generally its pretty stable and only be one 24 outage in 6 months due to a faulty line. Overall, I think its an ok package if you never has issues with billing or technical unless you like to repeat yourself so many times you dream of the sentences you are saying in your sleep that night!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

BT is the worst service ever. Restricted speed and bandwidth, no downloads between 08.00 and 24.00 to speak of, home hub total piece of junk, help service rubbish, they take over your desktop and wreck your OS. Cram loads of people onto one line. Absolute waste of time and money.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

BT Broadband Review

A crime against humanity. In case you're tempted to call the customer services helpline, I'd suggest that you first try heating up a fistful of needles and, one by one, slowly pushing them into your eyeballs: less painful and more likely to resolve whatever internet-related dilemma you might have been in.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

The worst service I have received from any company. They keep cutting me off for non payment despite the fact that I am paying by direct debit and they have received every payment. I have only ever had one useful person on the help desk in over 100 calls. They point blank refuse to check the notes to see what caused the last 5+ disconnections until you have walked through their script (x100). Every time they disconnect me it takes weeks to get the line reconnected. When it is connected it is nowhere near the 8MB it averages below 3.0 MBps and the upload speed is an appalling 0.09 MBps. Plus it took over six weeks to get connected when I moved house because they kept mucking up their internal system. Thank God they do not have the monopoly on broadband.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

BT Broadband Review

very poor

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

please dont give your cash to these criminals, they deceive there customers with there false claims of high speeds when they know there service is over subscribed and slow,,,they have traffic shaping policies that limit your download speed to 10kb/s - 20kb/s on every web protocol apart from http this means that if you use any p2p or torrents you will be downloading at dial up speeds whilst paying £25 per month for fast unlimited broadband LOL. i tried to cancel because i wasnt informed about there download cap on there unlimited package or there traffic shaping measures but was told that to cancel would cost me £11 per month left on my CON,tract. i wrote this review to save you from this. dont bother with them unless your prepared to be very dissapointed as i am

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

british telecom broadband is a load of rubbish,,,,traffic shaping means that from noon onwards you get speeds of 10kb/s - 20kb/s on everything but the web browser ie:http so if you like p2p,, torrents then forget it unless you can leave it on over night ,,,im on the unlimited package LOL,,,ive only been with them for 1 month and feel like ive been robbed. if you want even a half decent broadband stay away from bt there rubbish

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.75 star rating

BT Broadband Review

I switched from Virgin (adsl) to BT nearly two years ago. Virgin was sow and unreliable. BT has had consistent speeds (its gradually got faster) even at peak times. Old white hub died - they sent a black one out straight away. When my first year was nearly up - they phoned me and offered me a £7 a month discount for another year! Just got a Vision box for £15 + TV package for £6.6 a month now - works great. Tried to switch to O2 for a cheaper deal before BT - they said my line was not good enough for them! I wonder why they have such a good average speed!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

BT Broadband Review

I recently switched from Virgin Media to BT broadband, and what a mistake it was. Virgin media customer services were most unhelpful, but Bt are 10 times worse.Their broadband service stinks, and customer services is no better, Very Disappointed.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT: the worst broadband service in the industry

All I wanted was broadband at home. Just regular broadband. Nothing fancy. So I tried BT. Big mistake. Ignorant & dishonest telephone staff, refusal to honour agreements and simple services not carried out. I'm talking about basic stuff here. As a result I still don't have any broadband service, and now I'm so annoyed that I'm telling the world. There are plenty of smaller providers out there who actually want customers, BT is just a bloated shambles that consumers use because BT is a household name. DO NOT USE BT IF YOU WANT A HAPPY LIFE.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

BT Broadband Review

I have been with BT broadband for four years because, initially, there weren't any non-BT line options available. The speed was pretty bad, even tho I had one of the more expensive options. Also, customer service is very poor, with the staff on the phone (when you eventually get though) being quite aggressive and dogmatic. The final straw was when they upped my monthly bill to approx £60 per month from £35 per month. I have cancelled and gone woth Virgin now, and the speed is noticeably better. Sadly BT are now badgering me for a £25 disconnection fee! It's in the small print so I will have to pay it, even though I'm well out of the initial subscription period. My advice is stay well clear of BT if you can, they will give you awful service and catch you out with extra charges.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

BT Broadband Review

I've used BT total broadband for nearly two years and although the connection is excellent, the speed is woeful. I just checked my download speed and it's running at 748kb. This is on supposedly up to an 8meg service. I have asked them to email my migration code as I do not want to speak to their customer service centre, but they still phone and ask if I want to take out another 18 month contract with a two pounds a month reduction. Seriously, check what you are actually getting before you sign a thing with BT.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

BT Broadband Review

I have recently switched from Virgin Media to BT as Virgin are a bunch of muppets and the 20mb broadband i paid for were atrocious! BT has been brilliant and when i took out the unlimited package, they told em my line would only support up to 6.7mb and that is what i have been getting, even when we have the desktop PC and laptop using it. It was very easy to install it all, and when i have spoke to the customer services, they have been extremely polite and helpful (which i was surprised about after dealing with indian call centres through virgin. These people have better training and are taught to be polite, not behave like idiots!) I highly recommend BT to anyone, as long as they take the speed they are told they will get and not expect more. Its even better now BT have announced they are upping broadband speeds for free of charge. Well done BT!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

BT Broadband Review

never get broadband with bt!! the speeds are extremely poor (for the 8 meg package expect to recieve 1meg max!) thats what i get anyway. last year I was getting 2.5, but in the last 2 month I got 0.5 meg!! i phoned them and told them about this, they say its all my line can hold!! der! 2 month ago i was getting a steady 2.5 meg! anyway there customer service is so poor, make sure there are no ropes near by when on hold! it is so annoying to be speaking and then a bt customer service rep just starts talking and doesnt let you finish what u r saying!!AAARRGHH!! and if I hear the word EXCHANGE again, i will personaly flie to india and kick some bt arse! the worst part is that when i bdo a bt speedtest, it tells me that they are only sending 0.5 meg down my line, but can i get them to increase that? well the good news is that after a month i did get them to, after a a good few gruelling phone calls to india!! but they only put it to 1 meg anyway! so in about 3 month at this rate i should be back to 2.5 meg! yippeeee! then 2 month after that my contract runs out and I'l be free forever of bt! KEEP AWAY FROM BT!! PLEASE, FOR YOUR OWN GOOD!!

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.75 star rating3.75 star rating

Review 267

Can't complain at all. Chose BT after suffering dreadful speeds from O2 - cancelled within 3 days (it was their access product, uses BT's network). Since then speeds have been excellent. Sure speeds are slower at peaks times but what do you expect? When it's the bank holiday and everyone is on the road do you expect to get to your destination as quick normal? Still totally useable for streaming video and downloading. For those with slow connection speeds with BT most of the time it is the distance from the exchange and quality of the line. You will have just the same trouble with another provider. Most other providers don't have the capacity to support the amount of customers they have. At peak times if you moan about BT then you will be pulling your hair out with others.

Speed:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Customer Support:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Reliability:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating
Value for Money:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Review 251

I paid for the unlimited download package, but it seems unlimited in BT's terms in 40GB. Speed wise it is variable. At peak times (6pm to 11pm) I get at best 100kb/s (kilobytes per second) and 256kb/s (normally), though I once saw 600kb/s at 2am...either way about 1/10 of what I paid for. Another problem, is that they throttle bandwidth from certain sites (youtube/tvcatchup/iplayer), meaning popular sites are slow...all the time. The router that provided is ok, but I would not rave about it (sometimes it just stops working). Overall, I suggest you avoid BT.

Speed:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Customer Support:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Reliability:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Value for Money:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

Overall:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

The line is noisy...

So that's that then. I mean what can you do. It's not worth changing provider - it will still be BT Wholesale (unless you're LLU'd) - and anyway - that's not the point - the problem is that the line is not up to supporting the higher frequencies required by broadband - only (just) voice frequencies (around 1 to 3Khz I guess). If the phone line cables can't support it, it doesn't matter who's providing the service.

Speed:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Customer Support:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Reliability:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Value for Money:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

bt - does one have a lifetime to waste

It is hard to understand how a company like BT could keep going in a developed country. Their customer service is poor and staffed by a lot of people who pick an English name out of the hat everyday. When you do get a helpful person it feels like god has blessed you as it is so rare. BT could and should have had the whole broadband market sorted out when you consider that it has when a national company had mine and your money feeding it. BT over fed slow slug like leech company. But they have a nice logo Please please if you want to stay happy and not shoot yourself while in a queue on the phone, DO NOT ENTERTAIN USING THEM. Greg

Speed:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Customer Support:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Reliability:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Value for Money:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Overall:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Unreliable and slow

Getting 1.2Mbps download on what is supposed to be 8 Mbps. Worse is constant dropped connection anywhere from a half-dozen to twenty or more times a day, cutting off downloads, phone conversations, bank transactions everything. Trying to get fix since December from script automatons in India is exercise in pure frustration. Apart from that I like them :-(

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4.5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.63 star rating

Happy Shopper

I've had BT Broadband for nearly 4 years now and the service just keeps improving! Broadband speeds have been increasing and I love BT vision. Customer service is so much better than some other providers (my girlfriend has TalkTalk and they have been a nightmare).

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

Overall:3 star rating3 star rating3 star rating3.38 star rating3.38 star rating

Acceptable Speeds

I get regularly get over 3.5MB which is pretty good in my opinion. Admittedly I am on the 8MB but all the broadband providers state the maximum speed which is never realistically achievable. I'm on BT option 3 Broadband and have no plans to change.

Speed:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating
Customer Support:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating
Reliability:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Value for Money:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

Overall:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

Review 27

BT broadband is sooo slow! I've called customer service and they say they can't do anything and that because my flat is quite far from the exchange I won't get faster broadband from them or anyone else! The connection has been reliable enough, I'm just frustrated with the crappy speeds so will probably change at the end of the contract and see if I can get better speeds with another provider.

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