Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews
  2 Positive Reviews 4 Negative Reviews
4.1/10
The BT Broadband results are an average of the reviews submitted below. Feel free to add your BT Broadband review. All reviews are the opinion of the reviewer and not of Broadband-Expert.co.uk
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BT Broadband Reviews
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Review 27
Reviewed by Carlie Murphy on September 24th (from Edinburgh)
BT broadband is sooo slow! I’ve called customer service and they say they can’t do anything and that because my flat is quite far from the exchange I won’t get faster broadband from them or anyone else! The connection has been reliable enough, I’m just frustrated with the crappy speeds so will probably change at the end of the contract and see if I can get better speeds with another provider.
Acceptable Speeds
Reviewed by Preshnar on January 2nd (from Luton)
I get regularly get over 3.5MB which is pretty good in my opinion. Admittedly I am on the 8MB but all the broadband providers state the maximum speed which is never realistically achievable. I’m on BT option 3 Broadband and have no plans to change.
Happy Shopper
Reviewed by Rich Edwards on January 17th (from Leicester)
I’ve had BT Broadband for nearly 4 years now and the service just keeps improving! Broadband speeds have been increasing and I love BT vision. Customer service is so much better than some other providers (my girlfriend has TalkTalk and they have been a nightmare).
Unreliable and slow
Reviewed by Jean on June 1st (from Dalry)
Getting 1.2Mbps download on what is supposed to be 8 Mbps. Worse is constant dropped connection anywhere from a half-dozen to twenty or more times a day, cutting off downloads, phone conversations, bank transactions everything. Trying to get fix since December from script automatons in India is exercise in pure frustration. Apart from that I like them
bt - does one have a lifetime to waste
Reviewed by greg on July 11th (from Colchester)
It is hard to understand how a company like BT could keep going in a developed country.
Their customer service is poor and staffed by a lot of people who pick an English name out of the hat everyday. When you do get a helpful person it feels like god has blessed you as it is so rare.
BT could and should have had the whole broadband market sorted out when you consider that it has when a national company had mine and your money feeding it. BT over fed slow slug like leech company.
But they have a nice logo
Please please if you want to stay happy and not shoot yourself while in a queue on the phone, DO NOT ENTERTAIN USING THEM.
Greg
cant wait till my contract ends
Reviewed by peter on August 5th (from Irvine)
i when i first got my broadband new within 2 days that i had made a big mistake switch to BT,from the start my connection was not working and kept cutting off(i only stay a 3 minute walk from an exchange)and now im lucky if i get a connection,it was advertised that i get a free phone for my hub and hey presto 13 month down the line i am still waiting,the connection is so so so so slow not even getting 1 meg on an 8 meg package also have been offf for 2 days with lost connection,i had a better speed with dial up believe it or not,but the worst thing is if i run an internet fixer to solve my connection problems all i get is that we cannot fix the issue if you do not have an internet connection DUH thats why i try to run it.
Overall bt has left a sour taste in my mouth,i cannot wait till i can change and save money on a better provider whith better speed and connection
BT total crap
Reviewed by Anonymous on August 24th (from Ipswich)
Extremeley slow speeds of 223kpbs for 4 months, have 4 different hubs & 4 engineers out, problem still not solved. IT are useless, even the HIGH LEVEL in England. Wouldn’t use BT again if you paid me.