BT Broadband Expert Reviews

We get a constant download of about 6 meg, even during peak times, so we think this is great. We also have Virgin Media fibre optic up to 10 meg download, the Virgin one can drop to 1 meg somthing, and has been known to drop to less than 1 meg download during peak time, why? Because Virgin have too many on the server, so BT is better in this regard for us.

I’ll keep it short..

Mis-selling, foul-ups at install and
connection, unreliable and unstable
connection, product not as advertised
or sold, billing issues that lead to
cancelled direct debits and large bank
charges, lied to and called a liar by BT
staff, and other problems have all lead
to me seeking an out from a Business
Broadband contract after just 6 months
of hard work and stress as it has now
put my business in jeopardy.

If only I could give zero stars for
ratings.

I recommend that both domestic and
business customers go elsewhere.

Been a BT customer for many years as they were the best of a bad bunch for a long while.
I was on their original BB package of 2mb, if I remember correctly, which was a lot better than the dial-up I was on! Then I was persuaded to upgrade to 8Mb the price went up but the speed didn’t and then when I upgraded to 20Mb I actually got 4Mb!… for a short while and now I back to 1.4Mb at best. If BT stay with their ground breaking trend I think we can look forward to a £45 a month 50Mb service with good old fashioned dial-up speed!

Progress eh?

Don’t you just love it

PS I’ve just invested a few quid in a couple of carrier pigeons as they work out cheaper and about the same speed as BT.

The worst customer service I’ve ever experienced. I’ve spent two hours on the phone trying to sort out my broadband & it’s still not resolved. I’ve spoken to eight call centre reps who varied from disinterested at best to just plain rude - the final rep refused to give me details of their complaints procedure & hung up on me! Counting the days until my contract ends…

First the good news; living in a fairly rural area I get a good constant 6mb connection and little downtime.

Nice to get the basics right but sadly they’re so useless is almost every other area I just cannot remain a customer of theirs.
Dealing with customer service (larf!) gives you an insight into stratospheric levels of ineptitude that only make you wonder how they still function as a business. 3 years of head banging against walls whenever a problem arose were little in comparison to their latest gem;
Changing bank accounts, I informed BT and asked to cancel the direct debit and instead receive monthly bills (for which they charge a handling fee) until I could advise them of the new acct. details. 4 months later and they still attempt to take the direct debit each time from the old account incuring me a bank fee. Then BT charge me a late payment fee. Last months they went as far as cutting me off for 8 days before realising the error was theirs (after the umpteenth 45 minute phonecall).
Just paid my bill online again a few days ago, received a warning letter again yesterday advising of late payment charges!

Enough is enough, if they gave me 20mb and unlimted d/l’s it still couldn’t offset the sheer debilitating experience of having to deal with them as a business

We’re on the Ripley exchange in Derbyshire and swapped to BT last year after awful service from Virgin Media.
So far they have provided quite a good service. If we’ve had any problems, they’ve been quite fast at sorting them. They sent us another HomeHub free of charge when our other one was dropping packets and locking up.
The only complaint I have of them is that from 4pm to midnight on weekdays and 7am to midnight on the weekend, you can’t using ANYTHING other than port 80 HTTP traffic at speeds. Anything else is throttled to 15KB/sec max.
I’m looking at switching just because there are some times you really need to download something in those times, but I’m loathed to give up the good all around service we seem to be getting otherwise.

We did have a few problems with disconnections when we first signed up, but they recommended a hard filter to be fitted directly behind the main socket as the line comes into the house, and now the reliability is really good as far as the broadband goes. As for the homehub, as with all the other free routers, it is always locking up due to insufficient RAM for the NAT table. I would recommend getting a DD-WRT compatible router and an ethernet ADSL modem.

Our total broadband solution gradually got slower over the last few weeks.
Coincidentally got a call from BT offering their Infinity Fast Broadband solution for £19 per month. Not much more than the exisitng poor service so I accepted.
I have arranged 3 separate visits for the engineer to come and install. They havent turned up on any occasion! Not even a phone call or email to forewarn me. I have wasted 3 complete mornings waiting in for them.
I am looking elsewhere for a better provider

Continual issues over speeds, nausating customer service system/s, patronising 3rd world call centres. Problem takes two weeks to locate and address, then it reverts after a further two weeks. Fact! in my area BT are selling more bandwidth than they can provide, they then managing the shortfall by moving those who complain onto faster lines, only to move them off again once someone else complains. Upto 8Mb? lucky to get 800k!

Have been experiencing unreliable connection and speeds for a few months, but it didn’t interfere too much with my usage. But on 27th February the broadband dropped out completely and never recovered. Phoned up ‘customer service’ (sic) and what a nightmare - was shocked to be told that I would have to wait six days for an engineer to come out and see what was wrong. When I was looking for broadband I asked potential providers what their call out time would be - BT told me 48hours. The ‘customer service’ people told me this wasn’t the case. So I called BT broadband sales to check again (in the guise of a prospective customer) and was assured that normal call out time was 48hrs for any issues to do with broadband. So I called the customer complaints department who told me that ‘the sales team don’t know anything’. I pointed out that this didn’t really make much difference to me - to me it is all BT failing miserably. But this didn’t register at all. They are just con artists, plain and simple.

A heaving behemoth of a company. Business exists not to serve and enrich the lives of the massives, but to reap the rewards of our wants- neigh; down right necessities.

BT unlimited suggests just that, but its a load of hoot. IF they were an ethical company, they would label all of their packages with the ‘Throttled to death’ adendum.

Bad company. Bad Telecom. British telecom.

I ordered phone & broadband on 26th January 2010. I received a letter saying that broadband & phone would be connected 15th February. On 16th January after I could not get broadband working I phoned BT. I was told call centre is closing and that I had to phone back the following day. On 17th January I phoned again. I was told that the order had not been completed and that I would receive a call back and compensation £15.99. On 18th January I phoned to chase call back and was told that the first person had not recorded who had been asked to assist but that an engineer would be requested again. I was told that neither my phone nor broadband were connected and that I would definitely have a call back on 19th January in the morning. On 19th pm I phoned again. 21st Feb still waiting.

Hmm, BT are misleading charlatans
In December my Internet stopped working every night from 7pm - 7am.
My own diagnostics showed huge packet loss in the BT core network.
This went on for 6 days
I contacted the tech support (never again)
They told me it was my system infected with a virus (NO) a faulty router (NO) a line fault (NO)they even they went on to blame it on EMI from my TV,my central heating,my christmas decorations,street lighting,my neighbors central heating,my neighbours external christmas decorations,my hoover,my microwave,my fridge and even my mobile phone (NO)
It was a fault in BT`s core network 100% but they continued to blame everything as my problem.

I decided i had enough and i am currently out of contract so i decided to request my MAC and migrate.
when i requested it they offered me a discount, a discount for internet that doesnt work for 12 hrs a day? WTF are these jokers on?
They then said it must be my router and as i am out of contract if i sign a new contract they would send me a new hub for free, i said no thanks,if the router was broken (which it isnt) then i would just buy a netgear/linksys.
i was then told NO, YOU HAVE TO USE A BT HOMEHUB TO USE BT BROADBAND..lmfao, thats a misleading sales lie.
they then even said if i signed a new contract this would cure my loss of internet from 7pm-7am LMFAO, thats sales lie number 2
What the f**k are these people on?
After being fobbed off and not receiving my MAC i emailed ian livinston (CEO) and told him everything i had been through including the sales lies, i also told him i would be contacting OFFCOM about these misleading sales lies and how my internet was “not fit for purpose”
I received a call that day from someone who eventually admitted there was a fault on the peterborough BRAS (my first hop into BT`s core network)
Finally they told me what i had know for over 2 weeks!
my advice steer well clear of BT, they lie,mislead and traffic shape customers to the maximum to give priority to BT Vision customers.
They are over subscribed on exchanges and they are delivering service which is a joke.