BE Broadband Expert Reviews

martin green wrote on:
Wednesday, March 14th, 2012

Good ISP

Pro: Works, fast, no problems.

Con: Its not free : (

Great broadband provider, we came to these guys after a disasterous 2 months of hell with orange broadband. Its not quite the cheapest but its light years ahead of the rest, just by working and being genuinely unlimited. Utorrent and all other P2P friendly. Keep it up!

BE Broadband Review

These guys are really quite good. I have been with them since 2007. On the odd occasions over that period that I have had to call customer support they have been excellent.

Nasty Provider

Poor phone support, (Overseas and you regularly get cut off) If you dont get cut off things either get lost in translation or totally ignored. Website bugs (raising a support ticket results in the system thinking its HTML code or something 9/10 attempts). Routing and peering issues meaning you forever hit reload/refresh in the browser. IWF issues sometimes entire sites end up blocked rather than specific dodgy content, if you use any file hosting site like rapidshare forget all about joining them. Even more so if you use online backup services which you have paid for, it may not work with BE internet. But the worst thing of all connection constantly disconnects. They hide all this from potential customers by keeping their forum which is full of complaints private to members only, meaning you only discover all these issues once you sign up. Avoid at all costs!

Brilliant so far

I joined Be just over a month ago as I was having endless billing problems with my previous ISP Macace. I have found Be to be 1.5 MB faster than my old ISP, which was fast and BE bill once a month with everything on one easy to read statement. I do use my own Netgear Broadband router as I believe the Netgear DG834 is perhaps the best router there is. I do ocassionally get moments where the broadband seems to take a few seconds to respond, but I do put that down to the line distance, line quality and perhaps peak usage times. So far I am very happy with the speed and reliability and the sensible billing system. I think I get value for money, considering that Tiscali would charge only a few pound less, but I would a third of the speed (if I am lucky). I was with Tiscali where the speed was rubbish, then moved to Macace where the billing system was rubbish and now onto BE Broadband. Cannot comment on their support, as never needed it. So far, brill service.

BE Broadband Review

Dreadful. I signed up with BE in 2009 at a shared house. It took them forever to set up and the line was always unstable with dropouts that could last an entire weekend. When it did work it was now where near the speed advertised I only lived in the property a couple of months and changed the account name when I moved out. This process in itself was a joke and customer support was dreadful after 2 years of having transferred the account I have just received an email telling me I owe them £20! Stay well away. I have read stories of them using aggressive debt collection agencies in similar circumstances.

BE Broadband Review

Have been with BE for the last 12 months... brill service... really helpful and great tech support... not that I needed them that much... another good thing in itself!!!

BE Broadband Review

Leaving - has to be world's worst technical customer service. Constant dropouts, no diagnostic ability or solution. Just repeated instructions to try the same daft things. Maybe all right if things are going well, but my advice DON'T TOUCH THEM

BE Broadband Review

Signed up in Jan 2011 and have had nothing but excellent service. Speed wasn't quite as fast as advertised, but OK for me. Had wanted to take their homephone line too, but 'system' problems have prevented this, so am now looking to move, which is a pity as I really like their broadband.

BE Broadband - The Drop Out

Finally leaving BE Unlimited I have a static ip address (makes no difference at an extra £1.00 per month) I joined Be unlimited purely for its top gaming awards, as im a BIG gammer,but i have to say the be box drops out so many times it had become a joke. im on my 2nd Be router as there was a fault with the 1st BE router over heating (the fan is at the bottom of the router, why?) The 2nd Be box is just doing the same thing and still dropping out. (line has been checked by a BT engineer, and all ok, at a cost of £130.00) my download speed is 4.7meg but during peak times it can go down to 3.7meg. Customer service is very good, but im more interested in my download & upload speed and constant connection for gaming. what a let down

BE Broadband Review

Be broadband are the best! Its that simple, the customer services where the best, the speed was always at 19 meg. Just an all round good provder.

BE Broadband Review

Flawless provider, there is no better provided in the UK than BE. 20Mbps speeds for less than £20 a month, and unlimited downloads too! I've used Be now for 3 years, in 3 different locations (I'm a student. I had some difficulties with poor speeds last year, but that was due to damage to the BT cable I was on (took an awful lot of fighting to get BT to repair it). Be's tech support was excellent and very helpful, as for speeds I've gotten 70%-100% of my advertised speed anytime I've checked. I must have downloaded 2-3 TERABYTES of stuff and never had any complaints from BE. If BE is available in your area there is noone better. If you do have major speed issues it will be the bt phoneline your on

BE Broadband - The Shining Light

I had BE Broadband for the 6 months I lived in Blackpool and it was the best service I have ever experienced. It was amazingly reliable, and if there was ever any downtime, not only would they email me, they would text me almost a week in advance to let me know, and it would always be at a convenient time too. The speeds were incredible. We were quite close to the exchange so could receive the full 24Mbps down and 2.5Mbps up on BE Pro. I must have put through atleast 1TB per month, half up and half down, and it never EVER slowed below the full 24Mbps! I ran several servers down the connection also, and they could have been on a SLA'd line, you couldn't tell they weren't. The customer service was very good. I never had a technical problem, but when I had to cancel before the end of my contract they were very understanding. It wasn't too much to buy out, and they even said if they ever come to the exchange at my home town, I can use that cancellation money towards free service! I recommend them to anyone! It is worth the extra money to go with them, even though its not that expensive! You would be a fool if they are at your exchange not to go with them!

BE Broadband Review

Awesome is all I can say, I've been with Be on their Unlimited package for a year and a half and can honestly say they are the best ISP by far. They are always looking to resolve any issues you have and the speeds are amazing and never throttled etc. I get 17-18mbps on a 24mbps package. You do pay a slight premium over other ISPs but there is a reason for that and that is Be are miles ahead of any ISP on all fronts!

BE Broadband Review

Promising start with texts and emails to tell me when the service was about to begin and then...nothing but trouble. The service keeps cutting out. I wish I had never left O2.

Wicked service

I have now been with BE for nearly two years. I would not pick anyone eles the service is supperb. I live in the Slough area just around the corner from there HQ. They do not provide broadband to anyone with a line further than 5km from the exchange. Luckily I'm 4.9km away and have still been able to get 2.5mb on my line. I found everything simple to setup once the line is enabled you just plug in the BeBox and it works no config. Being so far from the Exchange I have had two connection issues in two years (speed down to 1.2mb and loss of connection). I raised a support case on their website and these issues where dealt with. Once they asked me to call them, I got strait though and talked to someone knowledgeable, problem solved. This service is monthly running and can be canceled at any time. Would fully recommend

BE Broadband Review

BE are really excellent - after experiencing dreadful service (very poor router amongst other things) from SKY I changed to BE. You can get through to customer service straight away, speeds are very good and if anything goes wrong they give you money back quickly and without quarrel. The 9 month contracts are also great for students.

Very happy customer!

The speed and reliability are excellent. If you have an issue the customer suppport is very very good. Well qualified and always trying to find the solution. Would defenately recommend!

Does not get any worse

I've been with BE since October of 2008, and now finally getting off their hook in July, 2009. This has been a total nightmare. The connection was unstable, dropping many times an hour, which caused me to lose hours and hours of work (I work via VPN, and every time BE drops, VPN drops. Takes 15 minutes to reconnect, plus ocassionally I've lost data because of the drops) The problem turned out to be the wireless interface on their router. It's a systematic problem with the BE router. They've known about it all the time, but their worthless tech support kept wasting my time trying to troubleshoot the line. After months of nightmare, I ended up stretching ethernet accross the floor and shutting off their wireless interface. I can't wait till I finally get a real provider. By the way, I've opened a dispute with them via CISAS, because they've known about the problem, but did not want to admit it, because it would mean that they need to recall all their be boxes. They were hoping that I will eventually stop bothering them if their tech support wastes enough of my time.

Review 321

I've been with Be for 2 years now - speed is phenomenal, and they even reduced the cost of my package without my having to ask. The help often doesn't have wonderful English but is quite determined - to the point of taking over my computer from their end (with my permission, of course) to fix a connection problem. This is my 4th ISP and by miles the best.

great speeds from Be

no probs with Be ive recently changed over to them and left BT as my service from BT was in one word disgusting poor quality so gr8 relief wen i actually got my Be broadband going they estimated i wud get between 111 and 14 meg i actually get closer to 20 meg so if any thing its gr8 u can have ur db highered or lowered to obtain faster connections or lower it for more stable connections the CC is good not gr8 but they do a lot better than most isp's to sum up Be i cant see my self going else where in a hurry gr8 products and u get wot they say u will get if not more like myself wud and have recommended to family and friends gr8 for online gaming etc or torrents and it really is unlimited!!!! gr8 stuuf i wud say best isp in UK by far 10 out of 10 ps no down time or drop outs in speeds either

Be Unlimited account

Never had unscheduled down time. I get a email or text when they update any logged call or to schedule downtime. This normally won't effect you as it's at funny hours. I get a text before they take payment off my account as well. Customer services is very good (not excellent) but very good. Wish they could give me speeds closer to the 24MB I'm supposed to get. I'm closer to 10MB. Not even 50% of the up to speed advertised and I'm just over 1 mile from the exchange. O well maybe fiber next time. There are some minor known issues with the SMTP server. For one you need static IP to use the SMTP service otherwise your mail traffic gets blocked. Can't fault Be and I have been with them for over 1 year if not closer to 2 years.

great value, great speed!

switched from Supanet, only then i realised what a difference it made. Be are underrated, and i think under promoted. With a bit more advertising, they can become one of the top 3 broadband providers, as they have a good baseline of speed and value.

Awesome

Be broadband is ultra fast and very reliable, (I've had it 9 months and it's never gone down once). It's a shame it's not available everwhere as I'm moving to Scotland and will most likely have to go back to prehistoric broadband connection from the likes of BT or similar. I can download a full film in a couple of hours and an album in seconds. Not a bad word to say about Be, if you want fast broadband and it's available in your area, there's no other other option as far as I'm concerned.

Highly Recommended

I chose Be broadband because I work from home so need a reliable connection and they haven't dissapointed. My one gripe is that though I do get really fast broadband speeds they never reach the maximum 24Mb speed.

The Muts Nuts

I switched my broadband to Be from Tiscali, yes I pay more but the serivces can't be compared. I usually get broadband speeds of over 10Mb, the connection has never gone down and it's great for online gaming. If you want a top notch broadband service you can't go far wrong with Be - highly recomended and worth the extra cost.