Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews Customer Broadband Reviews by Broadband Expert, ISP Reviews and Internet Reviews
  3 Positive Reviews 5 Negative Reviews
4.1/10
The AOL Broadband results are an average of the reviews submitted below. Feel free to add your AOL Broadband review. All reviews are the opinion of the reviewer and not of Broadband-Expert.co.uk
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AOL Broadband Reviews
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Free Laptop :-)
Reviewed by Happy on December 11th
Free laptop has been good, broadband service has been good, even the call centre was ok the one time I did have to call them despite being based outside the UK, all in all I’m happy with my choice.
Review 32
Reviewed by Jen on January 24th (from Guildford)
Customer service is poor, conneciton is poor, speeds are poor! I went for AOL broadband because they were cheap at the time. They say you get what you pay for and that’s certianly the case with AOL broadband. I’ve just ran a speed test and I get less than half the speed I’m meant to. I’m switching to Be and will be happy to pay more if they are as good as the reviews say.
Steer Clear
Reviewed by Ray1108 on January 31st (from Skegness)
AOL broadband has caused me grief from the day I signed up. Customer services put you on hold for ages and when you do get through they usually struggle to speak English. Their broadband service is shoddy to say the least, I suffer constant disconnections and really slow speeds (usually less than 1Mb). Though my contract runs out in a few weeks contract I am having problems with obtaining the MAC code, so I can switch to a better (can’t imagine there can be a worse one) broadband provider. AOL has been a complete nightmare. At all costs avoid these cowboys.
AOL broadband is OK.
Reviewed by Anonymous on April 1st (from Brighton)
Just a quick note to say i’m happy with AOL, the spped is fair as i live quite a distance from the exchange.
Where's the broadband support AOL?
Reviewed by Tony D on May 2nd (from Workington)
I have spent 3 days trying to get through to the AOL customer support line with no success. I signed up to a new contract and cannot get the connection working. This is very frustrating. Please help!!
Reliable
Reviewed by Peter Connell on May 5th (from Lemington Spa)
I moved to AOL from pipex 6 months ago and I wish I’d done sooner. Though the broadbanad speeds are not the fastest, my connection has never gone down. The one tihng that does annoy me is that an AOL window opens up every time I start my laptop and sometimes just appears randomly when I’m online, which is annoying. I’ve also noticed my laptop takes longer to boot up. I chose AOL becuse of the free wireless router which has been good. I was a but annoyed to see the free PS3 offer come out just after I signed up as I’d bought one for my son a few weeks early
Not bad.
Reviewed by Dreamer on June 5th (from London)
Please with AOL, when their’s a problem it gets fixed.
Well done.
Biggest mistake I've ever made!!
Reviewed by Heidi on June 11th (from Basildon)
I signed up for the free laptop deal and it was the biggest mistake I’ve ever made. Offer stated download speeds of up to 8mbps - the best I’ve got so far is 0.16mbps. I also suffer from frequent disconnections and I’ve still got about 21 months left on my contract. If I find a way to get out of the contract I will definitely be doing it and will sign up with a more reliable broadband provider.
aol and dialbb
Reviewed by Anonymous on July 17th
Since being switched to the dialbb network aol is a complete nightmare,the tech help has been worse than useless,no matter what they give you to try nothing works,stay clear unless you dont really need broadband
Love it
Reviewed by Anonymous on August 12th (from Chelmsford)
My broadband is super fast!
Excellent
Reviewed by Max Mortimer on September 20th (from Weymouth)
May not be the fastest in the world, but the service is excellent. I have just been awarded a loyalty bonus of free u.k calls 24/7 with no monthly charge for as long as I stay with them. For £2.99 a month extra I have McAfee full protection on 2 computers. I pay £17.98 per month for all this.