AOL Broadband Reviews

Customer Reviews

Customer Reviews

The AOL Broadband user ratings are an average of the customer reviews submitted below.

Please feel free to add your own AOL review.

All user reviews are the opinion of our users and not of Broadband Expert.

Average Ratings
55 Reviews

Speed:1 star rating1.93 star rating1.93 star rating1.93 star rating1.93 star rating
Customer Support:1 star rating1.74 star rating1.74 star rating1.74 star rating1.74 star rating
Reliability:2 star rating2 star rating2.02 star rating2.02 star rating2.02 star rating
Value for Money:1 star rating1.91 star rating1.91 star rating1.91 star rating1.91 star rating

Overall:1 star rating1.9 star rating1.9 star rating1.9 star rating1.9 star rating
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Speed:Not Rated
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In addition to a unvserial fiber or wireless connection, broadband should be open to whichever provider you choose. Roads are not limited to Ford, or Toyota, but all types of transportation use them. Having a proprietary connection, limits choice of vendor and keep prices higher for everyone.

Pro: In addition to a unvserial fiber or wire

Con: In addition to a unvserial fiber or wire

In addition to a unvserial fiber or wireless connection, broadband should be open to whichever provider you choose. Roads are not limited to Ford, or Toyota, but all types of transportation use them. Having a proprietary connection, limits choice of vendor and keep prices higher for everyone.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Aol Review

Pro: None

Con: Slow, Foreign call centres, crashes

Basically Aol is crap. They overcharged and breached the agreed contract, which the services agreed in the first place were not being met. The customer support are often rude, and hang up on customers looking for help. Attempting to cancel the first time was an issue as they tried to offer a better price and service which could not be provided. We finally have switched to BT so hopefully we will get up to 8MB of data unlike the 0.136 we were getting with Aol

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL / Internet Speed

Pro: Few, if any

Con: Enormous and growing

AOL crashes repeatedly. My Internet speed is 10x slower than before. All in all, a lousy, unser-unfriendly service.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Tricia

Pro: None

Con: Rubbish

I have been an AOL customer since about 1998 and when everybody criticiced them I only had good things to say. When I had a problem I went to an Irish call centre who were always helpful and sorted out my problem so I never looked about for anyone else, however the service now is so slow, pages take forever to load, uploading to You Tube is impossible now I am quoted over 1000 minutes for a 3 minute video., The Call centre staff are useless I used to ask for level 2 in the end as I read somewhere that they have slightly more knowledge. The last straw was when i did a speed test and found my Download speed is 1.39 mbps and my upload is 0.04 mbps which explains why You Tube is a no no . I am now moving on 21st June to Virgin and cant wait. The thing that really peeves me is that since i have said ta ta AOL have slowed me down even more and pages take forever to load.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Liz

Pro: none

Con: toomany to list

I've been with AOL for 10 years and gradually the service has become so bad that I'm leaving. The call centre staff are awful, telling you anything at all just to get you off the line or into a new contract. They promise one thing when you call then yet the details that they send don't match up to what you've agreed. Now thay want to increase my monthly fee to £25 per month! I don't get a better service, I'm just expected to pay more for the same. Well, no thanks, I'm looking for a new ISP.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

teresa

Pro: None

Con: overpriced

I too have been with aol for 12 years all was good in the begining. But now internet is slow and crashes. phone calls to ask for help are now charged for. call centres in India who pass you from one person to another with nothing resolved but a large phone bill. How can aol fall so far?

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

AOL - probably the worst ISP going

Pro: Expanded knowledge of Indian dialects

Con: too many to list

I was with aol from the days of Compuserve and had always raved about them; their reliability, speeds, customer service.... oh how times have changed!! My complaints began about 18months ago with emails I sent not being received and no bounce backs (this caused a lot of trouble and I lost business as a result). AOL blamed everything from filters to the router to Windows, basically anything else apart from them. I'm quite geeky so when I caught them out at each point they finally, after many calls over 3 months offered to upgrade my service and send a new modem - all I'd have to do was sign up to a new contract. I argued them down in price instead and eventually got the deal I was happy with and (STUPIDLY) accepted. Of course the problems were never resolved, the Indian based staff are clearly dragged off the street, given no training and are just plonked infront of a 90's era PC with a script to read from. They have no clue what to do, are unwilling to escalate and their two main functions are to: A) get you to sign up for another contract - preferably with line rental. B) get you off the phone by telling you any lie they can think of, or as a failsafe that you have come through to the wrong department and they can't transfer you. My main issues were with email not being received, but this didn't worry them. I was promised call backs, escalations, UK based technical team visits..... nothing. What really angered me were the constant lies, when you have been a loyal customer for 16 years, you expect better treatment that this. I left in March and have not looked back. One of their original lies told to me 18months ago was that if I left them they would also delete my screen name and I'd lose my aol.com email address - THIS IS A LIE. If, like me, this is a reason to stay, rest assured, they don't. I went to the extreme of changing everything away from my aol email but when my cancellation was complete, my email and screen name have remained active. Basically the lesson learned is that they are a bunch of clueless liars who want your money and no longer care about the customer. I'm now with Orange as I also have my mobile contract with them and although others may complain about them, I've found them good. Sky are attractive IF you stay on their good side, but my advice would be to go with O2 who seem to have the best customer support and that is what you need if things go wrong.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Sick of AoL

Pro: At the moment none

Con: Can't keep a connection

I have been with AoL for years now and until recently have had few problems. Then at the end of January we had a letter saying they were doing work together with BT Openreach to improve the speed etc. etc. Since that date my connection is constantly dropping out - especially in wet weather - and sometimes several times a day. I have contacted AoL who refuse to admit that there is a problem - even though the start of this coincided with their "improvement" and other people on AoL in our area are experiencing similar problems since that date. They offered to send an engineer round at great expense. Today it is raining and my Broadband speed is 1.8 and I have had to reconnect twice.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

DISGRACEFUL COMPANY

Pro: NONE

Con: EVERYTHING

Okay it’s a few years ago when I was with AOL. I was going to say so maybe they have improved since those dark days of my life, but after reading some of the reviews on here obviously not. I wont go into my AOL experience chapter and verse; I’ll sum it up in a few words. They are the most disgraceful company/business that is has ever been my misfortune to have had dealings with, and I mean any business, not just ISP’s.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

mr davidson

Pro: cheap

Con: cheap and nasty and slow

since changing my speed as decreased (when promised it would speed up) keeps disconnecting overall speed is slow customer service is rubbish told i had 14day cooling off period (the 14days had run out before i had even been connected customer services would not let me cancel totally rubbish product. please take my advice and go with another operator i had been with aol for over 10yrs i will not be renewing my contract

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

Appalling

Pro: ?

Con: Everythng

I have been with AO for nearly 11 years. I have never beenhappy with them but changing server alwayseemed too much hassle. I received a letter this week er from AOL's Executive Commercial Director offering "50% off for 3 months - as a thank you" which I took this as a genuine offer but was astonished to receive an email "confirming"change of package . There was nothing in the letter or in the telephone conversation I had with their agent that indicated that this "thank you offer" involved any change of package. Worst the change of packet might my monthly bill would rise to more than £19 from £15, not only wiping outthe benefits of the half price for three months but leaving me £60 worst off! I have emaile them repeatedly. No response. I have contatced the Office of Fair Tradig who were helpful and thought this might be misleading advertising which is illegal in the UK. Whatever, I know there will be a huge amount of hassle in getting this sortedout and even more when I try to leave this dreadul, dreadful compay. AVOID AT ALL COSTS!!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Zero customer support

Pro: Used to be good, back in 2009

Con: Useless customer services who tell lies

I went on contract with AOL in early 2000 having been with Compuserve, the company AOL boughtout prior to that. I was more than happy with AOL for then years and would regularly recommend them Then came the dark days of TalkTalk, the company that customer services forgot! I have had MANY issues the last two years; my account hacked 3 times, spam email throught the roof, loss of connection, email blackist...the list goes on. The only constant has been the complete lack of support. Customer services regularly lie to you, telling me my problems were due to my router and if I just signed up for another contract and put my line rental with them they could fix all my problems.... Thank God I'm not gullable, but a feel sorry for those who may be taken in by rediculous lies like this. I've been promised call backs, escalations everything, none of which ever happened. I'm now with Orange and couldn't be happier.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

help needed for pettition lobby Parliment

Pro: none

Con: stop aol doing what they do

send me your e-mail and i will lobby Parliment to stop this bunch from even trading, it needs numbers though, we really need to get together on this, or e-mail your MP, there's got to be someone behind telecommunications, this needs sorting, i would love to know how many heart attacks these have caused....what do you think guys?

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Peter

Pro: ZERO DO NOT GO WITH THEM. MY LIFE!

Con: OFFER OF NEW FAST BROADBAND

I have been with aol with speeds of about 4.5mbps, until recently they phoned and asked if i wanted to migrate my phone line from BT in exchange for fast broadband no more bt line rental, i got all the letters going live on 2nd feb 2012, 2nd feb came, no difference, 3,4,5, started to smell a rat, my speed went from4.5 mbps to 500kbps dial up speed, then it increased to 2.8 steady, after lots of stress and people eating samosas and driking whilst talking, i was told thats all my line can take, yep you understand already, but they don't i had 4.5 for 2 years steady sometimes faster, after being told the new technology was being installed at Mostyn Exchange, 1.8 mile direct out of my Village, i was promised 12 mbps not 24 as in the literature, i was ok with that, cos my home work was they take BT over, saving £13.00, yet to see the bill, solicitor ready, so they promised me 12 i got lower speed than before, and was told you could not have got 4.5, i was called a liar by one so called engineer, no way they are engineers, i have a level iii in computing, so im not stupid, but not a genius either, but i do understand broadband, because a relation to me sells fibre optic,,,isp.. so i was conned that i would be getting for defo 12 not b24, too good to be true, so 46 phone calls and has many hours, i want my piece of meat off AOL and i will never be speaking to them again, because there is no way on this planet your ever going to get passed these people who Lie big time, i have a pacemaker and should not be arguing with anyone, i was looped into a 18month contract, so i want a legal way to bring these lot to sit up and listen, 1: there is no way you can talk to anyone in this country, there is no way youll get to escalate a complaint, in fact the bunch on the phones in Africa, are just a bunch of twisted liars, i have letters to say faster broadband goes live on the second feb, what a big con, it was one massive con, so i want these in court, i really do, and i want damages, and hours spent on the phone, and also i want the CEO if they have one in the uk, i want his pound of flesh, i feel that bad, i will talk on Radio, tweet, facebook, you name it, i will spread the word about these con men, this must be stopped, anyone want to start something here, like give us rights, and not just a bunch of Cowboys, i am so stressed out itsn unbelievable, 10 mins aiting talking to computer press 1 then 2 then 3 then get cut off, if they don't put the phone down, 5 times on me, and that was when i was calm, really, they have got to be breaking the law, i'm going to spread shit on these, talk about stocks and shares, i will push it among shareholders on the net, i will not be made a fool of, if they said sorry tomorrow and i can have it for free, the answer would be a big NO i really mean it, if it was a free service i would not take it, that includes the line rental, just done a reading bearly dial up speed, my direct debit is getting cancelled, i want court action, i really do, and my MP, this has really got me wound up more than anything ever as! i can't put into words how i feel, i have been called a liar, by so called customer services, i have had the phone put down on me, i have had people eating ther food whilst on phone, and i have been robbed of a service that was ok, i believe now they have merged with talk talk.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

AOL a Joke

Pro: can't think of any

Con: High pressure sales techniques

How to start I will today be disconnected e.g. phone line switched off at exchange. there is a difference between being stopped and disconnected, I didn't realise thart they were disconnecting me until I went to another provider that stated that AOL were disconnecting me.....they have taken years off my life in a matter of hours when I first called them I wanted to know when my 18 month contract was due to expire I was told all the details are on My AOL Account link......is it by hell went on their other links could see when I started 2001 nothing on expiry date......after 3 months of AOL calling me during the day when I am at work and my wife stating they needed to call after 7pm when I did eventually speak to them they were trying to get me to sign up to a 24 month contract.... I told them wasn't interested ...... another 20 days pass with them callibg twice a day......had enough now went on line to cancel contract not the easiest details to find in fact nothing with AOL is easy called a number found via google searching only to be told my contract ended yesterday and was I interested in a new deal ......for the love of all thats holy......I completely lost it stating the service they provide can be placed where the sun doesn't shine.....I have difficulty understanding them at the best of times but I stated I wished to cancel my contract.....they then went on stating you will loose all connection etc etc I stated good.........I calculated I have spent 20 hours in total of wasted time time that I can never get back......if your looking for good customer service go elsewhere and AVOID

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

R SMYTHE

Pro: Not sure there are any

Con: Dreadful to deal with

Apart from when you're signing on to join for the first time, the whole system is shambolic, unhelpful and totally frustrating. They work everything so you have to call a number and stay on it for hours at your own expense, and even then you won't get anywhere. If I could put a negative score for customer support I would. Today, for example, when I rang for a MAC code I was told that they would give me aol broadband free for a month, if I like, while they get ready to send a MAC code - which would take a few days, and while my new broadband supplier organised the migration. Thank you, says I. The next thing is an email thanking me for signing on for a new contract, at a higher monthly rate, but with the first month free. Now what's the betting the MAC code won't arrive and I'll have to phone up again at my own expense and wait for ages to see if I can chase it up. AVOID!!

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Avoid at all costs

Pro: OK If You Don't Have Any Problems....

Con: Appalling Customer Service If You Do

I was with AOL for over 10 years, and AOL BB is generally OK when there are no problems. They appear to regulate bandwidth as speed is always lower in the evenings - I never got anything like the speed I was quoted or was paying for. If you have a problem, in my experience their customer support is hopeless, and it appears to have got worse over the years rather than better. They were unwilling to provide technical support because I'd replaced the original AOL wireless router which had stopped working. I received daily phone calls to try to get me to renew my contract. They didn't respond to customer service e-mails. When I decided to switch to another provider I was told a MAC code would be sent by e-mail. It never arrived and AOL simply disconnected me without providing a MAC code, meaning that the new provider needed 2 weeks before they could reinstate my broadband. Obviously some people have had a much better experiences with AOL, although I personally would not recommend AOL to anyone, even if they were the cheapest provider.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

Dont touch with a barge pole

Pro: Good when working

Con: Rubbish customer service

Aol is good when all works well then we have the times when things go wrong then...............DISASTER. Customer service is rubbish. Asian call centres where staff can only stick to a routine script, constantly having to repeat ones self, constantly being put on hold, being lied to, avoiding the issue in an effort to keep you with them, unable to answer with yes or no, continual use of stock phrases, not listening to customer, offering incentives rather than listening to what the customer wants. Shall i go on, in short do not expect an easily resolved problem the problem i had had lasted over a week in that time i had one call from AOL from a technician who sounded seriously stressed or under the influence of some mind altering substance who gave a very garbled message said he would call me back and never did.. Three hours to get someone to agree to send me a MAC code. DO NOT TOUCH!!!!!!

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

Had so many problems with AOL (or TalkTalk as they really are). Customer support are useless, technical support are useless, speed is slower than dial-up. Avoid, avoid, avoid.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

AOL Broadband Review

have been with AOL for over 10 years, never had many problems, just renewed my contract for another year, when I phoned to ask if I could have a better deal, the agent dropped my monthly fee from £27 to £19.05p and for only £3 month extra I now can phone any mobile for up to 100 min per month, plus free landline calls 24/7 then he gave me a month free plus a new router which if great, old one would sometimes drop out when my phone rang or I phoned out, the new one never does this. I recommended this deal to my daughter ( who has been with AOL for many years ) and she is now on the same contract, The agent was more than helpful, but yes I would prefer if all help lines ( especially banks ) were dealt with in the UK ( although I have problems with a number of UK dialects - Scottish/Liverpuddlian, no doubt they do not understand me - broad Yorkshire

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:4 star rating4 star rating4 star rating4 star rating4 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.25 star rating

AOL Broadband Review

Excellent customer service. Needed to contact them three times with various technical queries. Not sure where the call centre is based (I believe in India) but found them very efficient, knowledgeable. Been with them 7 yrs now and no complaints! Well done AOL!

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

AOL Broadband Review

It is a shame when a business is run as badly as AOL is. It is the customer and the staff that suffer. The customer gets a poor product and bad service and so leaves. With high customer attrition the business cuts costs and makes staff redundant. To save more money the company heads off-shore. To keep costs down cheap, inexperienced staff are hired and training & development is kept to a minimum. Yet they continue to spend on marketing to try and stem the flood of customers going out the back door. New customers are attracted by the the advertised low charges and so they come in the front door. Then they have their first experience of customer services or technical helpdesk. Very soon they are looking for the back door. I could go on..... Hey AOL, do you understand the term self-perpetuating? Bad connection. Call for help, 2 mins of pre-recorded message before you get through. Then 8 minutes of not getting a solution and AOL refusing to escalate to the next level. It took two weeks of my Bband dropping everyday and me ringing everyday. After 2 weeks I got escalated. The answer from the escalated technical helpdesk "WE DON'T PROVIDE SUPPORT FOR CUSTOMERS ON WIRELESS BROADBAND". Genius by AOL. Free wireless router, pay a minimum 5p a min to be told they don't provide technical support for the wireless router they provided. Brilliant AOL. Sheer genius. How a business should not be run. Now where's that back door?

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

AOL Broadband Review

I have been with aol for 8-10 years and was satisfied for about 5 years. As I didn't use the tech support much I could cope with the on line text book approach of their eastern help services or I would eventually get through to Ireland. But all local help has been transferred to Talk Talk in the last week or so. I recontracted with them in September I am on my fourth router. Twice they were sending Business routers as their usual one has known compatability problems on both occasions the same useless router turned up. My £1200 laptop has been rendered useless by their eastern tech support and now won't connect to the internet anywhere. I have spent too much time since September trying to get all of this sorted out to no avail a couple of weeks ago I was on to their 'support services' for 6 and a half hours on the Tuesday and then on the Thursday for 8 and a half hours. I am now planning to take them to the small claims court for the sorting out costs for my laptop. DON'T TOUCH THEM!!! I also blame talk for the situation as they have removed the only sensible help available to me. I also am having problems with spammers who got into my account through my buddy account.

Speed:5 star rating5 star rating5 star rating5 star rating5 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

AOL Broadband Review

I have been with aol for 8 years now and have always had good connection sPeeds. I has only been the last 6 month the Internet has started to cut out at peak times on rare occasions. But possibly due to age of my modem

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

I was shopping for broadband deals, I Phoned AOL the sales guy adviced I can get upto 3.5mbps download, I asked how is that possible considering the distance from the exchange, he said "aah we will do some work on your line" (B.S)..I use to get 2mbps with Sky broadband. I was really excited, if I had come across this site first, I would not have bothered with AOL. With AOL, my download speed does NOT even reach 1mbps...if I was to download a movie, I would be waiting all week. SO GUYZ AVOID!!! IT TOTAL WASTE OF TIME AND MONEY...

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

DO NOT USE AOL - THEY ARE A RIP-OFF. I SHOULD KNOW I WAS WITH THEM FOR 20 YEARS WHEN THEY WERE OWNED BY TURNER. RECENTLEY WERE CHARGING ME £20 PM FOR 8MB (NO CALLS - JUST INTERNET) PLEASE PLEASE PLEASE DO NOT USE THEM AS THEY WILL KEEP YOU ON A HIGH TARIFF AS LONG AS POSSIBLE. ALSO SINCE GIVING NOTICE TO LEAVE MY SPEED HAS REDUCED TO 1MB.

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

AOL Broadband Review

Been with AOL for a long time with no problems. However last month my internet access was down. Customer support (a real misnomer) said it was a known problem and would be sorted in 4-5 hours. Four days later - and several phone calls to Customer support being passed from pillar to post and told it was an AOL problem/ my wi-fi problem/ who knows what else, internet was restored. Wrote to Customer Complaints asking for a) an apology and b) some recompense for 4 days loss of service. I am still waiting for a reply. I'm looking to change provider but unsure who to choose as many providers don't seem much better.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

AOL Broadband Review

AOL is the worst services provider in the history of broadband and phone calls. They should shut down their company and re-open as a "DISAPOINTMENT AND STRESS PROVIDER" because thats what they realy are. Please ladies and gentlemen I am WARNING you to stay away from AOL. SAY NO TO AOL.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

AOL Broadband Review

Worst provider ever. Initial set-up and free gift were all excellent but after a few months the Customer service either from both Irish or overseas call centres turned out to be woeful. Speed and drop-outs get progressively worse each month. Will not be renewing at the end of long, tiresome and expensive 18 month contract regardless of inducements. Avoid like the plague!

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2.75 star rating2.75 star rating2.75 star rating

AOL Broadband Review

Been with Aol 3 yrs now(and for 1 and half yrs back in 1997). The service is very reliable. Been without internet for days total and that was because BT dug the box up and installed new cables. Phoned technical service up twice an indian answered. Got put through to irish women only then did she listen to me when i explained about BT digging up cables. She rightly suggested that maybe the cause and said wait a day or 2 and dont turn off my router. I am still paying the old £30 a month platinum service. I have never been totally happy. The speed is slowly getting worse. I have been looking at other providers but cant make up my mind.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

AOL What? Pardon? Sorry?

I was with AOL for 3 years and it was great for the first 3 months. Then the speed decreased and the disconnections started. Customer Support were excellent.....at giving me the runaround. The problems would eventually get sorted for a while but never for long so it was back to Customer Support for the same old lack of Support. If you kept on at them for long enough you would eventually be transferred to a UK based Support Department but this only happened twice in all of the time that I was with them. I found that when I was speaking to the Indian based Customer Support that if I said "Sorry, what did you say" or "Exscuse me, I didn't understand that" more than 2-3 times then the phone would go dead. When I had finally had enough it took them about six weeks to give me my MAC code, at times they even insisted that it would be down to my new isp provider to supply the MAC

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

Expensive, slow, unreliable, unhelpful. Waited months for 'free laptop' then paid much much more than agreed. Wish i'd bought a laptop elsewhere and went with a different provider.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband is worst in UK

Customer service is worst I've ever come across, I spoke to an Indian gentleman I could barely understand, he snapped at me, and was extremely impatient. Since leaving - Happy Days !!! - their Irish call centre has inudated me with calls. Speed was erratic and often diconnected. Useless.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

Avoid AOL at all costs. The broadband speed is very slow indeed, at peak times, sites such as youtube just stop working. We were without any connection for weeks due to their admin error. They charged us way over what we had agreed. Their technical help is useless and is charged at premium rate. Their call centre is not in the UK, though account problems are dealt with in Ireland, some have difficulty with English and have as much technical know- how as my six-year old. They ignore emails and letters of complaint. They were extremely stroppy when we left them and tried to wriggle out of giving us a MAC code. Now with Sky, speed has improved drastically, connection no longer lost regularly. AOL must be the worst in the UK !

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.75 star rating1.75 star rating1.75 star rating1.75 star rating

AOL Broadband Review

I have been an AOL customer for 11 years, and am now seriously considering switching providers (I have had some shocking experiences in the past, including cutting me off completely, and without warning- the reason they gave was that they thought I had cancelled the contract!). Although I have a fairly reliable connection, I had been receiving speeds of only 2mbps for the past few years, although I was aware that my line was capable of 8mbps. I got fed up with paying £15 per month and getting a quarter of the speed my line was capable of, so I called AOL and told them how I felt. The girl, who was Irish, was understanding of how I felt, but was more like a receptionist and couldn't really do much to help. She did, however, inform me that there was no reason why I couldn't achieve the maximum speed my line was capable of, as no cap had been applied to restrict it to 2mb. I was passed on to tech support. The nightmare began here. The next voice I heard was one I could barely understand. Now, I am not racist in any way, shape, or form, but having Indian people working in a call centre servicing customers in the UK is utterly pointless and counter-productive. It's the only time I've ever heard English spoken without the use of vowels! I spoke to several Indians during this call, and I can't number the times I had to ask them to repeat themselves, and once I had followed their instructions and lost all connectivity to the internet, they still asked me what speed I was getting!! He even tried to tell me that my line only supported 2mb speed, yet when I informed them of the research I'd done to verify that the limit was 4 times that, there was an argument! It took four attempts to get the message through to them that the internet wasn't working, so the guy said he was putting me through to a level two technician. After some music, another strange dialect presented itself, only for the call to disconnect. I had to then call back and be put through to tech support again. I told the (yes, you've guessed it) Indian guy that I was just about to talk to a level 2 technician but was cut off. I was forced to go through every single step I'd gone through with the previous "representative", which was time-consuming and completely unnecessary. I tried to get him to understand that I had already been through these procedures, but he simply ignored me and pressed on with ridiculous question after ridiculous question. To cut a long story short, I finally got talking to his supervisor, who quickly sensed my anger and frustration and patched me through to someone whom I could not only understand; they also knew exactly what they were talking about. It took me two hours talking to various clueless Indians (who had clearly been following instructions for administering the "technical support" that got me so far) to get to this point. This guy was totally honest with me, diagnosed my problem quickly and proficiently, and made it clear that when there's an overflow of users on the network (as is likely in my area), AOL give the high-rollers priority over the plebs like me. He got me connected again and was patient and courteous. My speed during the day is now about 5.7-6.7mb, but plummets in the evening to 1mb or less, which is pitiful. This guy, despite working for AOL, even suggested changing provider to achieve faster, more consistent speed. What an awful shame that AOL don't make it easier for their customers to get talking to a COMPETENT technician without having to go through a plethora of options, then Mumbai or Delhi, who only serve to confuse and frustrate callers. If I had been able to talk to that competent and courteous technician (whom I could actually understand), I wouldn't have had to spend 2.5 hours on the phone! If you're looking for a reliable signal and aren't arsed about tedious, non-existent technical support, or vast swings in performance, then AOL is the ISP for you. If, however, you want quality service and consistently fast speed, avoid AOL like the plague.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:2 star rating2 star rating2.25 star rating2.25 star rating2.25 star rating

AOL Broadband Review

I've experienced very slow evening download speeds with AOL Broadband. They range from 1.7 to 3.5 mb which makes viewing BBC IPlayer and other streams impossible. My concerns have been responded to. I was told speeds are determined by number of users, location and acces time. SAD when I'm paying them £12.99 a month.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

AOL Broadband Review

After 14 years AOL cut me off and are unable to reconnect the service. My Mastercard say they never refused payment but ~AOL say they did. Even so thhe full amount was due on 9th and they cut me off at 11am on 12th. Before 4pm on 12th I paid the full amount and set up another card and was promised connection within 24hours. This did not happen. Ten phone calls later I was told by Customer Service that connection should have been restored by 9pm on the 12th. Two and a half days later I am still cut off. They are trying to seel me AOL Talk why should I let this idiotic company control my landline when they treat 14 year old customers like this?

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

I cancelled my AOL suscription in october 09 and still have money debited from my account despite being told several time service was ended. Reason I cancelled: non stop disconnections,laughable customer service all at a premium. Stay well clear.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Promises much but delivers very, very little.

Since the takeover by Carphone Warehouse in the UK, AOL have achieved new lows. In comparison to other services, I would now rate them as rubbish. Do yourself a favour - Avoid! Access speeds are as usual BT line dependant, but even then they are nowhere near the advertised speeds nor the speeds the phone-line can support (BT confirm my line can take 5mb and I get 0.5mb per minute on average). Access to the service is sporadic at peak times, and can be an issue off peak. Customer support is neither supporting nor customer focused and value for money in comparison to other deals available is poor, especially when you add in the cost of all the premium rate numbers you have to phone. I have now had my service disconnected 3 times by AOL in the last year, each time they blamed BT, and each time (after the inconvenience and cost of getting BT engineers out to fix the issue) AOL have been the source of the problem. Each issue required them to reset the system, which involves phoning a premium rate number for about 45 minutes each time (expect to spend about 25 of these on hold whilst the operator 'checks the line'.....) to re-code your box and PC. Then expect all the fun of re-connecting anything wi-fi to your router - takes me another 1 to 1.5 hours on average. Oh, and all the phone lines are now directed to foreign call centres, which have from time-to-time provided something of a language barrier over more technical issues. I've been with AOL since they were Compuserve, and can assure all readers of this that I am no longer, and would strongly suggest that they avoid also.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

Be careful with aol,at the moment they are trying to get money out of you what you dont owe.I have been with a new isp for 1 and a half years.This month which is oct 2009,they send me a final demand which I dont owe them,I already paid up when I cancelled my account with them a while ago.I think they are losing money and tryin to con people.NEVER TRUST AOL.

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

AOL broadband is shocking!stay away. I have been with AOL for the past 8 years, speed has been getting slower despite me paying an increased monthly premium for faster broadband which technically could not be provided paying for 8meg getting less than 1 meg which was upgraded from 2meg. Aol kept freezing, unable to access the aol home page etc. Aol technical help was a laugh excuses ranging from incorrect advice, been cut off, promised an engineer’s visit to my home, its because you are 4 miles from the exchange, unable to understand the adviser on the telephone, its BT's fault, every excuse under the sun over many years. Changed to O2 broadband on Tue 25th Aug 2009. I now have excellent broadband speed performing at 3.5meg. With customer service, I can understand it’s fantastic. AOL will not invest in the equipment in the telephone exchange, they keep putting more people on an already crammed network its a disgrace Stay away you have been warned

Speed:3 star rating3 star rating3 star rating3 star rating3 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:3 star rating3 star rating3 star rating3 star rating3 star rating
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:3 star rating3 star rating3 star rating3 star rating3 star rating

AOL Broadband Review

AOL is shocking! Been with AOL for the past 8 years, speed has been getting slower despite me paying an increased monthly premium for faster broadband which technically could not be provided paying for 8meg getting less than 1 meg which was upgraded from 2meg. Aol kept freezing, unable to access the aol home page etc. Aol technical help was a laugh excuses ranging from incorrect advice, been cut off, promised an engineer’s visit to my home, its because you are 4 miles from the exchange, unable to understand the adviser on the telephone, its BT's fault, every excuse under the sun over many years. Changed to O2 broadband on Tue 25th Aug 2009. I now have excellent broadband speed performing at 3.5meg. With customer service, I can understand it’s fantastic. AOL will not invest in the equipment in the telephone exchange, they keep putting more people on an already crammed network its a disgrace Stay away you have been warned

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

AOL Broadband Review

Absolute shambles! Been with AOL for 4 years and it just gets worse, I try emailing tech support and they tell me to do what I already told them I have done! They then tell me to talk to the 2nd level tech support and when I finally get through the person won't put me through without asking the same stuff all over again!!! What a complete waste, I lose connection regularly and have a download speed on broadband no better than dial up. Seems it's better with Virgin.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.5 star rating1.5 star rating1.5 star rating1.5 star rating

Poor customer service and unreliable connection

I've been with AOL for 18 months. Fortunately I am just about to cancel my contract. The connection speed is poor and the connection drops frequently. The customer service is very poor. It often takes more than 30 minutes for calls to be answered and the staff are generally rude and unknowledgable. I have just phoned up to cancel my contract. Shockingly, they want to charge me for the 28 day notice period, although they are not prepare to provide a connection during this time. Beware for this hidden £14.99 "disconnection charge".

Speed:1 star rating1 star rating1 star rating1 star rating1 star rating
Customer Support:1 star rating1 star rating1 star rating1 star rating1 star rating
Reliability:2 star rating2 star rating2 star rating2 star rating2 star rating
Value for Money:1 star rating1 star rating1 star rating1 star rating1 star rating

Overall:1 star rating1.25 star rating1.25 star rating1.25 star rating1.25 star rating

AOL Broadband Review

I bet Joculex in their email dated 23-5-09 will not be paying £9-99 for very long. After 12 years I have been given an 80% increase and will be switching away with many others. The service was never good and this is the last straw.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.63 star rating

Review 324

since aol has changed hands and all that other malrky people say about aol these days aol is still the same but even better there are many things that they have choice of with the new network that they have all the content and help features are out of this world compaire to other providers i have used but going back to aol made me happy in my isp again also notice that the aol carphone warehouse group is going to be taking a few struggling isps like tiscali n a few others just read that some where .. getting online was ok got a little confused and called the call center took no time to get to speak to a agent who helped me with all and more of my problems i am trying out the new aol desktop software instead of the aol 9 and its pretty cool i use it most days and have had no hic ups so yea i am happy as a pig in muck

Speed:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating
Customer Support:5 star rating5 star rating5 star rating5 star rating5 star rating
Reliability:5 star rating5 star rating5 star rating5 star rating5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.63 star rating

Review 323

Well I have been with AOL for 8 years. Was paying £24.99 a month until I decided to request a MAC code to leave. AOL offered me Max speed and unlimited downloads + free phone calls 24/7 for just £9.99 a month. My download speed was below 0.8 Mbs until I stopped using AOL browser. Now I use Firefox and IE8 and I get 4Mbs. Now thats value for money. Well done AOL **********

Speed:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Customer Support:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Reliability:Not Rated
Value for Money:3 star rating3 star rating3 star rating3 star rating3 star rating

Overall:2 star rating2 star rating2 star rating2 star rating2 star rating

Review 265

I have been with AOL since it was Compuserve. Have had no problems with any of the service for over ten years. Long may it last.

Speed:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Customer Support:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.38 star rating

Review 212

Have been with AOL 8 years. It's had some issues this year after changing to the dialbb server but for me AOL has good speeds, a reliable connection and if you do have a problem, customer service gets there in the end.

Speed:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Customer Support:2 star rating2 star rating2 star rating2 star rating2 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating

Overall:1 star rating1 star rating1 star rating1 star rating1 star rating

Biggest mistake I've ever made!!

I signed up for the free laptop deal and it was the biggest mistake I've ever made. Offer stated download speeds of up to 8mbps - the best I've got so far is 0.16mbps. I also suffer from frequent disconnections and I've still got about 21 months left on my contract. If I find a way to get out of the contract I will definitely be doing it and will sign up with a more reliable broadband provider.

Speed:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Customer Support:3 star rating3 star rating3 star rating3 star rating3 star rating
Reliability:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Value for Money:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

Overall:2 star rating2 star rating2.63 star rating2.63 star rating2.63 star rating

Not bad.

Please with AOL, when their's a problem it gets fixed. Well done.

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:3 star rating3 star rating3 star rating3.5 star rating3.5 star rating

Overall:3 star rating3 star rating3 star rating3.13 star rating3.13 star rating

Reliable

I moved to AOL from pipex 6 months ago and I wish I'd done sooner. Though the broadbanad speeds are not the fastest, my connection has never gone down. The one tihng that does annoy me is that an AOL window opens up every time I start my laptop and sometimes just appears randomly when I'm online, which is annoying. I've also noticed my laptop takes longer to boot up. I chose AOL becuse of the free wireless router which has been good. I was a but annoyed to see the free PS3 offer come out just after I signed up as I'd bought one for my son a few weeks early

Speed:2 star rating2 star rating2 star rating2 star rating2 star rating
Customer Support:0.5 star rating0.5 star rating0.5 star rating0.5 star rating0.5 star rating
Reliability:1 star rating1 star rating1 star rating1 star rating1 star rating
Value for Money:2 star rating2 star rating2 star rating2 star rating2 star rating

Overall:1 star rating1.38 star rating1.38 star rating1.38 star rating1.38 star rating

Where's the broadband support AOL?

I have spent 3 days trying to get through to the AOL customer support line with no success. I signed up to a new contract and cannot get the connection working. This is very frustrating. Please help!!

Speed:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Customer Support:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Reliability:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating
Value for Money:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

Overall:2 star rating2 star rating2.5 star rating2.5 star rating2.5 star rating

AOL broadband is OK.

Just a quick note to say i'm happy with AOL, the spped is fair as i live quite a distance from the exchange.

Speed:4 star rating4 star rating4 star rating4 star rating4 star rating
Customer Support:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Reliability:4 star rating4 star rating4 star rating4 star rating4.5 star rating
Value for Money:5 star rating5 star rating5 star rating5 star rating5 star rating

Overall:4 star rating4 star rating4 star rating4 star rating4.5 star rating

Free Laptop :-)

Free laptop has been good, broadband service has been good, even the call centre was ok the one time I did have to call them despite being based outside the UK, all in all I'm happy with my choice.

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