Talk Talk receives huge fine from Ofcom

Broadband and communications giant Talk Talk has received a huge multimillion pound fine from the UK’s communications regulator Ofcom.

It has been reported that the broadband and communications giant Talk Talk has received a massive fine from the UK’s communication regulator Ofcom. The fine has been imposed as a result of the company billing tens of thousands of customers for services that they had not actually received.

The company, along with its subsidiary Tiscali, has been fined three million pounds by Ofcom. The firm is said to have billed a massive sixty five thousand customers for services that they had not received and has so far made payments of £2.5 million in refunds and good will payments to the customers that were affected by the incorrect billing.

According to Ofcom the huge fine was imposed to reflect how serious the problem had been and Talk Talk admitted that it was disappointed by the scale of the fine. According to Talk Talk the billing errors occurred as a result of its amalgamation with Tiscali back in 2009. Ofcom said that had Talk Talk not already made refund payments and taken other measures to rectify the problem the fine might have been even bigger.

An official from Talk Talk said: “Last year I recognised that we needed to invest in our systems, processes and customer services ¬and we are making significant progress. Ofcom receives three times fewer calls about TalkTalk than they did at the height of the Tiscali integration, and our five million customers are more loyal and more satisfied than they were 12 months ago.”

Source – BBC