Post Office Broadband launches new guide to help people get online

Following recent research into the frustrations people face when trying to teach loved ones how to use the Internet, the Post Office Broadband Service has released an Internet Buddy Guide to help users and learners along the way.

According to recent reports over seventy percent of people that are familiar with using the Internet have spent time with friends or family members who are not used to using the Internet to try and teach them how to use the service properly. However, as anyone that has tried to teach a digitally challenged family member will know this can be a very frustrating and distressing experience.

Research was recently carried out by the Post Office Broadband service, and according to officials the session of teaching a relative how to use the Internet often ends in a slanging match, with neither party gaining anything from the experience. Some consumers have even said that teaching someone how to use the Internet is like teaching someone how to drive, and that you should avoid teaching your loved ones yourself.

In order to try and combat this problem the Post Office Broadband service has now launched an Internet Buddy Guide, which is designed to help both those trying to learn how to use the Internet and those trying to teach someone. The aim of the guide is to make the experience more enjoyable and more valuable to both parties.

One official from the Post Office Broadband service said: “Most people know a family member or close friend who uncertain about using the internet so teaching them how to get online is the perfect gift. But as anyone who has tried to do this will testify, things can come unstuck when jargon and a basic lack of PC skills become insurmountable.

The Internet Buddy Guide is part of the Post Office’s continued investment in making it easier for people to get online. 84 per cent of our customers are new to broadband and half of these are completely new to the internet.”