Orange and O2 tops Ofcom survey for best UK mobile phone providers

Just how satisfied are you with the services being offered by the network that you’re currently subscribed to? We all know that TalkTalk hasn’t really fared well this year in terms of customer satisfaction. It was revealed last September that the network topped Ofcom’s complaints list from April to June of this year. That wasn’t the first time that TalkTalk was able to top such a list.

In response, an official from Talk Talk stated that Ofcom’s data was “encouraging” as it demonstrated that “following the Tiscali integration, the service we offer our customers has significantly improved in the last quarter with the number of complaints as a percentage of customers dropping by over 50%.” The official added: “We’re committed to providing good service alongside our best value and, while we clearly still have lots to do, we’re confident that our customers are beginning to see the benefits of the changes we continue to make.” Despite such improvements, it was reported late last month that TalkTalk was still continuing to lose subscribers.

But while TalkTalk was at the bottom end, let’s look at the other end of spectrum, such as the firms that are doing quite well and who are making their customers very happy. Topping Ofcom’s survey for the best UK mobile phone provider in the UK is Orange and O2. This was due to fast mobile broadband connections and excellent network connectivity, which users are especially keen on.

Orange and O2 received a satisfaction score of 72 out of a possible 100. Only 10% of subscribers responded that they were not satisfied, while 18% had a neutral opinion. The survey had 3,000 respondents.

Orange’s partner in Everything Everywhere, T-Mobile, however, received 12 percent dissatisfied votes. Vodafone came in fourth with a satisfaction rate of 66%, while Three came in last at 60%.

It seems that broadband firms fared much worse in the survey though versus the mobile networks. Virgin Media received 19% of the market, with slightly over half saying that they were satisfied at 57%.

Claudio Pollack, Ofcom’s consumer group director, stated: “Ofcom hopes this research will both incentivise providers to improve all aspects of their customer service, as well as give consumers valuable information about the standards of customer service when choosing a provider.”