Increased convenience for BT broadband customers

A new service that has been launched by communications giant BT will help its broadband customers to enjoy increased convenience and ease.

Most broadband customers are keen to enjoy greater ease and convenience when it comes to their broadband package and services, and according to recent reports this is something that the communications giant BT is now offering to its broadband customers. The new service that has been launched by BT will enable its broadband customers to get immediate access to information as well as getting support right away, which is something that will prove invaluable to many customers that have come to rely on their broadband.

The new technology from BT is called Live Chat, and the service will enable customers that have BT broadband to communicate in a live environment with a BT representative. This will be via an instant messaging type service, and will enable users to get instant access to services and information, which could hugely improve convenience and ease for customers.

There are many different services and a variety of information that users will be able to access through this Live Char service, and this will include queries and questions about billing, advice about various products, and also technical help. An official from BT said that the service provided users with a valuable real time solution to their queries and problems, and enabled them to avoid having to put up with lengthy, costly, and frustrating phone calls to sort such issues out.

He stated: “We want customers to be able to communicate with BT easily and know that communication over the telephone doesn’t work for everyone.” The communications giant believes that the service will prove very popular with its customers, particularly given the problems that many broadband customers across the board have when it comes to resolving issues quickly and painlessly.