BT launches campaign to protect phone and broadband customers

It has been announced that the communications giant BT has launched a new campaign aimed at getting the communications regulator, Ofcom, to provide increased protection for telephone and broadband customers in the UK.

Communications and broadband giant BT has recently announced that it has launched a new campaign, which is being supported by the Trading Standards Institute, and the aim of the campaign is to get the UK’s communications regulator Ofcom to take measures that would help to protect telephone and broadband customers in the UK from mis-selling.

The communications giant has said that some telecoms companies effectively hijack the lines of consumers, causing them real problems. The campaign wants phone and broadband users to be protected from such scams, and also wants them to be educated in terms of how to protect themselves from such scams.

One of the problems that BT has highlighted as part of its campaign is the problem of slamming, which is where a phone and broadband customer is switched over to another provider without even knowing about it. It is thought that around one in every forty families falls victim to mis-selling each year, and this equates to around half a million households in total.

Officials from BT have said that around eight hundred thousand of its own customers have said that they have been the victim of a mis-selling scam by another communications company. Some people have been switched without their knowledge, some have been scammed into signing documentation without any proper explanation, and in some cases other communications companies have even pretended that they are part of BT.