Ten percent drop in broadband speed satisfaction

A recent survey carried out by a broadband industry group has revealed that satisfaction with broadband speeds has fallen by ten percent, with providers struggling to improve on speeds.

A recent study carried out by a broadband industry group has shown that Internet service providers in the UK have shown improvement in many different areas, but one area in which they are still now showing improvement is with regards to broadband download speeds. This was marked in a recent customer satisfaction survey that was carried out by the broadband industry group.

The results of the customer satisfaction survey showed that there had been a ten percent drop in customer satisfaction when it came to download speeds from broadband internet providers. There was also a drop in the level of customer satisfaction when it came to billing clarity from broadband internet providers.

However, there were areas that showed improvement and increases in terms of customer satisfaction, and this included customer support, broadband reliability, and speed of activation. Customer satisfaction in all of these areas had increased since the last survey was carried out.

An official from the broadband group said: “Broadband providers have clearly made a concerted effort to improve their services as the market has neared saturation point and competition for new customers has increased. They have improved customer services and are making an effort to get new customers online faster. However, many consumers are still unhappy with their broadband speeds. Our broadband needs have changed as a nation – over 120 million programmes watched on the BBC iPlayer in January alone – and increasing numbers of people are using their internet for more bandwidth-hungry applications, demanding faster, more reliable broadband speeds.”