Fall in complaints about broadband providers this year

Recently released figures have shown that in the first six months of this year there has been a drop in the level of complaints made about broadband providers, according to a recent report.

There are many different areas about which consumers commonly complain when it comes to broadband and internet services, such as customer service levels, misleading claims or advertising, advertised speeds, prices and hidden fees, and a variety of other areas. However, broadband companies have apparently seen significant improvement over the course of this year when it comes to complaints from consumers.

Figures have shown that during the first six months of this year the level of consumer complaints made to the Office of Fair Trading’s service Consumer Direct about broadband and internet service providers has actually fallen. Over the first half of this year Consumer Direct received 6256 complaints relating to broadband providers from consumers, and this reflected an impressive 16.8 percent year on year fall.

Internet Service Providers previously held seventh place in the list of most complained about services, but as a result of the drop in complaints levels this position has fallen to tenth place on the list. The service that topped the list of most complained about services was the second hand car sales service involving independent dealers, and this was followed by complaints about mobile phone services, which came in at second place.

The government has recently launched a new service that offers advice on consumer rights, and the Consumer Minister, Kevin Brennan, stated: “We want to empower consumers so that they are confident about their rights when buying goods and services in shops via the internet… few complaints are also good for businesses. That’s why we are working with companies on the Know Your Consumer Rights Campaign to help them improve their knowledge of consumer rights too.”