Digital Britain report welcomed by DHL

The publication of Lord Carter’s Digital Britain report has recently been welcomed by the UK courier and delivery firm, DHL.

Officials from the UK courier and home delivery firm, DHL, have said that the firm has welcomed the Digital Britain report by Lord Carter, and feels that universal access to broadband services across the UK will help to boost the home delivery market, having a direct and positive effect on this sector.

The CEO of DHL, Ken McCall, stated: “Home delivery has been a key consumer issue in recent years, and combined with these new proposals will remain so as more people gain access to online shopping,” Datamonitor, a research company, also said that in a European context “B2C deliveries will be the major growth area for the European express and parcels market in the next few years, with the European B2C market forecast to grow to over 12 billion Euros by 2012 alone.”

Another official from DHL said: “The keystone of successful e-commerce is efficient consumer delivery and return. As the fundamental retail distribution models change, the focus of industry and government attention will steadily move towards achieving greater efficiency. In the internet age, having an effective framework for the point to point movement of goods will be of critical national importance.”

He added: “We at DHL are already addressing this key issue. We have reacted to the growth on online shopping by putting in place a home delivery model called DHL@Home that meets customer’s needs while allowing the cost of home delivery to be kept low. Its success is reflected in the 60% growth in deliveries experienced over the Christmas period.”