Businesses keep stiff upper lip when it comes to broadband complaints
A recent report has indicated that the UK’s small and medium sized businesses keep a stiff upper lip when it comes to broadband complaints, preferring to put up with poor service than switch or complain
According to a recent report many small and middle sized UK businesses prefer to show a stiff upper lip and put up with poor broadband service and connectivity, rather than making complaints or switching to another provider. Research was carried out by the analyst firm Quocirca, and showed that around one in every three small and medium sized businesses, referred to as SMBs, suffer connectivity problems with their broadband.
Whilst the research showed that a third of SMBs suffered problems with their broadband only on tenth of these would consider switching their service provider according to the results of the research. The report also showed that 29% of respondents said that their Internet connection performed below standard from time to time. Another fifty percent of respondents said that they expected theirMore… Internet fees to rise in the near future.
With regards to the situation one industry professional said: “The internet is now at the heart of making a business a success but poor service levels and lack of support are currently being tolerated - this should not be the case”.
He also went on to state: “SMBs should be as demanding as consumers in ensuring that they are getting the right kind of service coupled with flexibility and reliability so that they are able to focus their attention on their individual business challenges.”
The research also showed that around sixty six percent of SMBs had been online for the past five years or longer, and only three percent had been connected within the last year.
Posted in Broadband News
August 10th, 2008 at 8:15 am
Anyone considering buying 3/Three mobile broadband, this is a warning to you.
Based on my experience and the experience of a group of friends that at about the same time signed up for three broadband in the UK.
While Three broadband does work at an acceptable level in some parts of the country, in London where most business users are it appears over subscribed.
As a result even when you do eventually get connected with a good signal ( and that can take several hours) the transfer rate is appalling (usually around 5 k bytes per second, which is the same as a dial up modem, and about 10% of basic broadband speed, and only 2% of what its advertised to be capable of).
If you have not realised this in your first 7 days then three operates a policy of NO CONTRACT TERMINATION. Without the full period of the contract being payable.
There call centre in India is very polite, however they don’t actually do anything other than solve windows PC configuration problems.
If you have the problem I have above, they will simply give you the run around, wasting hours of your time until you get fed up.
They will not investigate the problem themselves, they state that it is impossible to do this.
You will get very angry with them, and end up joining me in letting the country know how bad there product and service is.
I cant vouch for the alternatives at this moment in time, they could be as bad, or better, but people in my office with Vodafone have a better experience, and I have sat next to people on the train home who have a signal on T mobile all the way home when I have a signal for only 20% of the journey.