BT Broadband outage blocks access to some websites

Nothing could be more frustrating than trying to access a website, only to realise that it has been blocked for some reason. It could be due to a filter, some error with the settings on your firewall, or due to your Internet service provider experiencing an outage. And in the case of BT, it was due to the last case.

This isn’t the first outage that BT Broadband experienced this year. The firm reported an outage in October that was attributed to power failures at several exchanges in the UK. Some complaints that arose from these incidents was how BT informed and updated subscribers on the outages. For example, Daniel Morris from London said it was “really frustrating for a small business as we are so reliant on the internet. Best thing was the BT helpline advising customers to logon to BT.com if they can’t get through on the phone – not easy logging in without Internet!”

The director of Pond Group, Greg Gilles, also added: ”We were unable, along with the rest of the country, to get hold of BT for confirmation and had to rely on Twitter for unconfirmed updates.”

In the second outage, Plusnet and Zen Internet subscribers were also affected. Plusnet quickly posted an alert to inform their users about the service interruption, while Zen Internet followed suit.

Now BT Broadband has experienced another outage, this time resulting in some users being unable to access certain web pages. The service provider acknowledged the outage before 1 in the afternoon, posting the following message on its website: “We are investigating an issue at the moment that is preventing some customers from accessing webpages. We are working hard to fix the problem and we will update this message when more information is available. We are sorry for any inconvenience caused.”

Some users reported that they couldn’t access sites such as LogMeIn or Twitter. As one Twitter user observed: “When DNS is trending on Twitter then that means the Internet has broken.”

Source – PC Pro